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Boost Emotional Awareness

本课程是 Advanced Selling with AI & Emotional Intelligence 专项课程的一部分

位教师：ansrsource instructors

包含在中

了解更多

2个模块

深入了解一个主题并学习基础知识。

中级等级

推荐体验

2 小时完成

灵活的计划

自行安排学习进度

2个模块

深入了解一个主题并学习基础知识。

中级等级

推荐体验

2 小时完成

灵活的计划

自行安排学习进度

您将获得的技能

要了解的详细信息

可分享的证书

添加到您的领英档案

了解顶级公司的员工如何掌握热门技能

了解关于 Coursera for Business 的更多信息

Petrobras, TATA, Danone, Capgemini, P&G 和 L'Oreal 的徽标

积累特定领域的专业知识

本课程是 Advanced Selling with AI & Emotional Intelligence 专项课程专项课程的一部分

在注册此课程时，您还会同时注册此专项课程。

向行业专家学习新概念
获得对主题或工具的基础理解
通过实践项目培养工作相关技能
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该课程共有2个模块

Boost Emotional Awareness is an intermediate-to-advanced short course within the B2B Sales Negotiation: Leveraging AI Professional Certificate that helps sales professionals read, interpret, and respond to emotions in high-stakes business conversations. In complex sales environments, success depends not only on what is said, but on understanding emotional dynamics such as tension, hesitation, confidence, and trust.

This course turns emotional intelligence from a vague “soft skill” into a practical, observable capability. Learners explore the four core EI components—self-awareness, self-management, social awareness, and relationship management—and apply them by observing role-play scenarios, identifying emotional cues, and designing responses that support psychological safety and negotiation progress. Through videos, coach dialogs, and hands-on observation activities, learners develop disciplined emotional awareness that replaces guesswork with structured interpretation. By the end of the course, learners can recognize emotional signals and respond with professional intent, making emotional intelligence a repeatable advantage in negotiation.

单元详情

This module builds a shared, professional definition of Emotional Intelligence (EI) for sales and negotiation contexts. You will move from vague ideas (“be empathetic”) to a structured mental model grounded in four EI components: self-awareness, self-management, social awareness, and relationship management. The lesson focuses on recognition and language—so you can reliably name EI components accurately, identify what each looks like in a sales conversation, and avoid common EI misclassifications (e.g., friendliness, enthusiasm, or positivity). The lesson also frames EI as a business skill that supports trust, psychological safety, and smoother negotiation effectiveness by helping sellers stay composed under pressure and buyers feel understood. By the end of the lesson, you will be able to correctly name the four EI components, identify observable behaviors associated with each component in sales calls, and use professional, neutral language to describe emotional signals.

涵盖的内容

3个视频2篇阅读材料1个作业

3个视频总计18分钟

Emotional Awareness as a Sales Advantage7分钟
The Four EI Components in Sales—What Each One Looks Like6分钟
Micro-Signals That Reveal Emotion in Sales Conversations5分钟

2篇阅读材料总计7分钟

EI ≠ Being Friendly: Common Misconceptions in Sales Communication3分钟
Emotionally Intelligent Language in Sales4分钟

1个作业总计15分钟

Hands-on Learning: Classify EI Behaviors in a Short Sales Scenario15分钟

This module will help you to move from knowing what Emotional Intelligence is to using it as an observational and adaptive skill in real sales conversations. In professional negotiation settings, EI is not demonstrated by what a seller feels, but by what they notice and how they respond. This lesson trains you to slow down your interpretation, identify emotional cues from both the buyer and themselves, and design responses that regulate tension, increase psychological safety, and strengthen relationship momentum. You will practice reading tone shifts, hesitation, enthusiasm, defensiveness, and disengagement as meaningful data rather than background noise. You will learn that emotional cues are not “soft impressions” but operational inputs that guide negotiation behavior. By the end of this lesson, you will be able to observe emotional dynamics in a role-play scenario, document emotional cues clearly, and propose adaptive responses that show emotional intelligence in action. This lesson establishes EI as a performance skill: something that can be practiced, evaluated, and improved through observation and reflection.

涵盖的内容

2个视频1篇阅读材料2个作业

2个视频总计9分钟

What Emotion Looks Like in Sales Conversations5分钟
Congratulations and Continuous Learning Journey4分钟

1篇阅读材料总计4分钟

Calibrating Emotional Signals in Sales Conversations4分钟

2个作业总计40分钟

Graded Assessment: Observing and Responding with Emotional Intelligence20分钟
Hands-on Learning: Observe a Sales Role-Play and Design Emotionally Intelligent Responses20分钟