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University of London

Brand Management: Aligning Business, Brand and Behaviour

Professor Nader Tavassoli of London Business School contrasts traditional approaches to branding - where brands are a visual identity and a promise to customers - to brands as a customer experience delivered by the entire organisation. The course offers a brand workout for your own brands, as well as guest videos from leading branding professionals. The aim of the course is to change the conception of brands as being an organisation's visual identity (e.g., logo) and image (customers' brand associations) to an experience along "moments-that-matter" along the customer journey and, therefore, delivered by people across the entire organisation. Brands are thus not only an external promise to customers, but a means of executing business strategy via internal brand-led behaviour and culture change. You will learn and practice the following skills: 1. How to build brands from a broad organisational perspective 2. How to lead brand-led culture change with human resource practices at the core (i.e., brand as a lever and not just an outcome) 3. How to build brands in multi-brand companies, across cultures and geographies 4. How to measure brand health in new ways, that is, internally in addition to externally 5. How to value and capture returns to brands across the organisation - introducing the new concept of employee-based brand equity - and how this is different from the valuation of brands as intangible assets. This course allows you to develop the following aspects of yourself: 1. Head. Gain a deeper understanding of the evolving practice of brand management, one that goes further than practiced in most organisations today 2. Heart. Be motivated to engage in delivering your own brands – regardless of where you are in your organisation – thereby creating superior value for customers and for your organisation 3. Hands. Translate learnings into action. As Confucius is supposed to have said: “I hear and I forget. I see and I remember. I do and I understand.”

状态:Employee Engagement
状态:Cross-Functional Collaboration
初级课程小时

精选评论

RA

5.0评论日期:Aug 24, 2019

Thanks a ton to professor Nader Tavassoli for such a great MOOC. It is really going to make a profound impact on the way we design and deliver the brand experience as a whole for the people around.

CS

5.0评论日期:Apr 22, 2021

Loved the approach, found it really interesting as most concepts were explained using case studies. Would highly recommend this one to anyone who is interested in understanding the concept of Brand.

SK

5.0评论日期:Sep 21, 2021

It was outstanding, as an Iranian, I have been fully satisfied with Mr. Tavassoli's great expertise in his field, I have learned a lot and may the best happens to all those who passed the course!

SS

5.0评论日期:May 24, 2023

To be honest really i will miss the wonderful teacher. the way he took the class and explanation was outstanding. i recommend learners to take this course to have the clear idea of Brand Management.

MM

5.0评论日期:Mar 13, 2020

I really liked the content and the examples provided during the lectures. The best part was the industry interview element. They actually told us how these theories are implemented in practice.

AG

5.0评论日期:Jul 17, 2020

Nader Sir taught all the concepts with examples and this add picture to my understanding and gave many new learnings about the topic.Thankyou Nader Sir & Coursera for such an awesome course

JP

5.0评论日期:Jul 26, 2021

I have really enjoyed learning brand management which was a very new topic to me. I have worked hard on the assessments and I am thankful for the institution for giving me the opportunity to learn.

SS

5.0评论日期:Apr 19, 2020

Professor Nader has been immensely helpful in bringing about a change in the way i viewed Brand Management. The course is well framed with lots of good examples and interviews. A wonderful experience!

SG

5.0评论日期:Nov 3, 2019

If you're a newbie, this course is perfect, if your're a professional, this course is an awesome refresher and if you're a brand manager, this course will help you understand your brand even better

PS

5.0评论日期:Aug 1, 2021

Delighted to be a part of this informative course. This course is conceptually very strong due to great case studies, industry specific interviews, perspectives and industry insights it offers.

CZ

5.0评论日期:Jul 1, 2023

I recommend this course to everybody who want to learn about brand management. I learned that why brand is important, how can i measure our brand health, ipmortance of brand behaviour and so on.

MZ

5.0评论日期:Jun 4, 2021

AWESOME! Not just another Brand course but actually some really refreshing and insightful aspects. I really liked the assigments forces you to reflect on the classes diffrently than just the quizes.

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Orlando Carreras
3.0
评论日期:Jul 24, 2018
Sarika
5.0
评论日期:Apr 19, 2020
Shumaila Syed
5.0
评论日期:Oct 23, 2020
Mr. Sho
5.0
评论日期:Mar 17, 2021
Reem Khaled Hussein
4.0
评论日期:Apr 3, 2020
Preeti G
5.0
评论日期:Apr 13, 2020
Mael Le Pouesard
4.0
评论日期:Apr 24, 2020
Jeevan Lawrence
5.0
评论日期:Jun 26, 2020
rohit chandra
5.0
评论日期:May 2, 2019
Yogesh Yadav
3.0
评论日期:Apr 18, 2020
Ninad Buch
3.0
评论日期:May 21, 2020
Becca Cross
3.0
评论日期:Dec 12, 2020
madhupriya kamath
5.0
评论日期:Oct 19, 2019
Chinmay Nitinbhai Vaishnav
5.0
评论日期:Mar 31, 2020
Vladislav Ugarov
5.0
评论日期:Apr 17, 2019
arpit vaish
5.0
评论日期:Oct 9, 2021
Rohith Kumar Anugolu
1.0
评论日期:Dec 9, 2021
RIYA CHOUDHARY
1.0
评论日期:May 23, 2021
Lakshay Sharma
1.0
评论日期:Mar 20, 2021
Tatiana Abasheva
5.0
评论日期:Nov 10, 2020