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Empathy In Customer Service To Make Customers Feed Cared For

Empathy In Customer Service To Make Customers Feed Cared For

本课程是 Customer Service, Customer Support, Customer Experience 专项课程的一部分

位教师：Alex Genadinik

包含在中

了解更多

3个模块

深入了解一个主题并学习基础知识。

1 小时完成

灵活的计划

自行安排学习进度

3个模块

深入了解一个主题并学习基础知识。

1 小时完成

灵活的计划

自行安排学习进度

您将获得的技能

要了解的详细信息

可分享的证书

添加到您的领英档案

了解顶级公司的员工如何掌握热门技能

了解关于 Coursera for Business 的更多信息

Petrobras, TATA, Danone, Capgemini, P&G 和 L'Oreal 的徽标

积累特定领域的专业知识

本课程是 Customer Service, Customer Support, Customer Experience 专项课程专项课程的一部分

在注册此课程时，您还会同时注册此专项课程。

向行业专家学习新概念
获得对主题或工具的基础理解
通过实践项目培养工作相关技能
获得可共享的职业证书

该课程共有3个模块

Give better and more personalized care by learning how to use Cognitive Empathy and Emotional Empathy. Make each customer feel special, and turn them into super-fans who stay loyal to your brand, and recommend your business to their friends.

WHY EMPATHY You don't want to cut corners on your customer service because if a customer is reaching out to you for help, they are experiencing a pain point. They are also often in an heightened emotional state. If you neglect them in this situation or give minimal care and support, they will remember that next time they have to buy from you, and it might act as a deterrent. But if you give them truly caring customer service, they will remember that too, and they will trust your brand more, which might get them to remain as customers longer and buy more from you. LISTEN TO CUSTOMERS BETTER Most communication is non-verbal, so you'll also learn active listening techniques as well as elements of non-verbal communication. It will help you understand the needs of your customers sooner, which will enable you to provide them with better support! BE KNOWN FOR WORLD-CLASS CARE AND SUPPORT Use customer service as more than just something you have to do, but rather as an advantage by which you retain clients and win new clients through the recommendations of your existing customers. Invest in your future! Enroll today!