What will I get if I subscribe to this Certificate?

When you enroll in the course, you get access to all of the courses in the Certificate, and you earn a certificate when you complete the work. Your electronic Certificate will be added to your Accomplishments page - from there, you can print your Certificate or add it to your LinkedIn profile.

Key Skillsets for a Sales Representative

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Key Skillsets for a Sales Representative

本课程是 Zoho Sales Representative 专业证书的一部分

位教师：Zoho CRM

包含在中

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5个模块

深入了解一个主题并学习基础知识。

初级等级

推荐体验

3 周完成

在 10 小时一周

灵活的计划

自行安排学习进度

5个模块

深入了解一个主题并学习基础知识。

初级等级

推荐体验

3 周完成

在 10 小时一周

灵活的计划

自行安排学习进度

您将学到什么

How to work on building your skillsets.
Key skillsets to execute a sales process.
How to build communication skills required in sales
How to build softskills for sales personality development.

您将获得的技能

您将学习的工具

要了解的详细信息

可分享的证书

添加到您的领英档案

作业

9 项作业

授课语言：英语（English）

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积累 Business Essentials 领域的专业知识

本课程是 Zoho Sales Representative 专业证书专项课程的一部分

在注册此课程时，您还会同时注册此专业证书。

向行业专家学习新概念
获得对主题或工具的基础理解
通过实践项目培养工作相关技能
通过 Zoho Corporation 获得可共享的职业证书

该课程共有5个模块

"Key Skillsets for a Sales Representative" is designed to equip a sales representative with the ultimate go-to guide on how to start a successful career in sales. This combines the essential core skills as well as communication and soft skills required for any sales enthusiast to kick start a successful career in sales. By the end of this course, the learner will be able to:

This module will introduce the learner to the Sales Rep Professional Certificate Program, take them through the program objectives and course categories. By the end of this module, the learner will be introduced to core skills required for a sales rep in an organization.

涵盖的内容

7个视频4篇阅读材料1个作业1个讨论话题

7个视频总计26分钟

About the Zoho Sales Representative Professional Certificate Program 3分钟
Zoho CRM for businesses — An overview 3分钟
About the Key skillsets for a sales representative course 3分钟
The need for upskilling in your sales career 6分钟
Application of your sales skills 3分钟
How to work on building your skillsets: Short term Vs long term goals 4分钟
Types of skillsets — An overview 5分钟

4篇阅读材料总计25分钟

Components of the program 5分钟
Meet the Team 10分钟
Learning Objectives of this Professional Certificate Program 5分钟
Instructions to sign up for a Zoho CRM account 5分钟

1个作业总计30分钟

Building your sales skillsets 30分钟

1个讨论话题总计10分钟

Discussion prompt for learner introduction 10分钟

In this module, you will learn the core skillsets that are essential in building your sales career. These skills have a direct application in your day-to-day sales processes and establishing yourself in your sales career.

涵盖的内容

17个视频4篇阅读材料3个作业

17个视频总计206分钟

Key skillsets to execute a sales process 5分钟
Part A: Skills for Initiating the sale 3分钟
Part B: Skills for effective persuasion and negotiation 4分钟
Part C: Skills for Closing the sale 3分钟
[Optional] Video Podcast: Expert Segment on Strategic Sales Research—Where to Begin? 27分钟
Getting Started with Sales Pitches 14分钟
Delivering an effective sales pitch 4分钟
The art of persuasion 8分钟
Negotiating a deal skilfully 7分钟
Objection handling 9分钟
[Optional] Video Podcast: Expert Segment on Presentation and Sales Pitch 43分钟
Closing a deal — an overview 5分钟
Handling wins and losses objectively 7分钟
Key sales closing techniques 8分钟
Closing points— Budget, timelines and implementation 6分钟
Creating a follow-up plan 7分钟
[Optional] Video Podcast: Expert Segment on Value-based Negotiation and Deal Closure in Enterprise Sales 47分钟

4篇阅读材料总计40分钟

Building Research Skills 10分钟
Identifying and Adapting to the Buyer Persona 10分钟
Analyzing Buyer Needs — Asking the Right Questions 10分钟
Creating a unique value proposition 10分钟

3个作业总计210分钟

Choose the Right Sales Approach for Each Scenario 30分钟
Sales Scenario Analysis Assignment 120分钟
Sales Pitch Development 60分钟

In this module, you will learn how to develop essential communication skills in sales in order to build and foster healthy customer relationships. This includes skills for writing, and speaking effectively via different communication platforms as well as in-person.

涵盖的内容

18个视频9篇阅读材料3个作业2个讨论话题

18个视频总计142分钟

The need for effective communication in sales 4分钟
Speaking skills — How to initiate and hold a sales conversation 3分钟
Writing skills— What do salespeople write? 7分钟
Listening skills — What makes a conversation effective 7分钟
Holding the controls in a sales conversation 6分钟
The importance of face to face commucation — An overview 4分钟
Presentation skills 6分钟
Reading facial expressions and body language 8分钟
Types of sales phone calls — An overview 4分钟
Telephone conversations in sales — Challenges and importance 3分钟
Effective opening, middle and ending of a sales phone call 6分钟
Creating and using call scripts 5分钟
Language and accents 5分钟
Online communication platforms for sales — an overview 4分钟
Writing effective emails 5分钟
Socia media marketing vs social selling 4分钟
Challenges and benefits of online communication 5分钟
[Optional] Video Podcast: Expert Segment on Effective Sales Communication 56分钟

9篇阅读材料总计270分钟

Using communication platforms — An overview 30分钟
Understanding your audience 30分钟
The qualities of good speech 30分钟
Discussion skills 30分钟
Best time to call a customer 30分钟
Popular telephone modes and platforms 30分钟
Sales scenarios where online conversations are needed 30分钟
Live chat conversations 30分钟
Social media conversations and webforms 30分钟

3个作业总计240分钟

Choose the Right Communication Approach for Each Sales Scenario 30分钟
Creating Sales Telephone Scripts 90分钟
Email Writing for Project Management Software Sales 120分钟

2个讨论话题总计20分钟

What is the most challenging part of a telephone call with a customer? 10分钟
Spot and share some social media threads on customer complaint and resolution 10分钟

In this module, the learner will understand key soft skills including problem solving, team collaboration and critical thinking and interpersonal skills .

涵盖的内容

5个视频7篇阅读材料1个作业

5个视频总计23分钟

Importance of softskills in sales 3分钟
How to develop softskills 6分钟
Developing empathy for your customer 4分钟
Decision making 4分钟
Dealing with conflicts and developing resolution 6分钟

7篇阅读材料总计210分钟

Application of softskills for your life and career 30分钟
Critical thinking and analysis 30分钟
Problem solving 30分钟
Time management 30分钟
Team collaboration 30分钟
Establishing accountability 30分钟
Presence of mind — thinking on your feet 30分钟

1个作业总计30分钟

Choose the Right Soft Skill for Each Sales Scenario 30分钟

This module is designed to equip the learner on the essential software skills required for any sales professional. We explore tools including spreadsheets, mobile apps and the CRM with the help of suitable examples.

涵盖的内容

7个视频7篇阅读材料1个作业

7个视频总计45分钟

Software skills for a sales rep — Purpose and benefits 3分钟
Importance of being tech savvy in sales 4分钟
Implementation of software applications in key sales areas 4分钟
Presentation software for effective slideshows 4分钟
CRM for Sales reps 4分钟
[Optional] Video Podcast: Expert Segment Building Your Sales Tech Stack 22分钟
Congratulations on completing the course! 3分钟

7篇阅读材料总计190分钟

Spreadsheets for organizing data 30分钟
Quoting and proposal systems 30分钟
Calendar applications 30分钟
E-signature apps for signing 30分钟
Mobile applications for field sales 30分钟
Meeting and Conferencing Tools 10分钟
Software for outbound sales 30分钟

1个作业总计30分钟

Pick the right tool for the purpose stated in each scenario 30分钟

获得职业证书

将此证书添加到您的 LinkedIn 个人资料、简历或履历中。在社交媒体和绩效考核中分享。

位教师

Zoho CRM

Zoho Corporation

5 门课程 3,234 名学生

提供方

Zoho Corporation

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常见问题

The Zoho Sales Representative Professional Certificate Program is designed to equip aspiring and current sales professionals with the essential skills and knowledge to excel in a challenging marketplace.

A sales representative is the primary point of contact for a customer in an organization and they are primarily responsible for qualifying new business, retaining existing business and managing key accounts.

To access the course materials, assignments and to earn a Certificate, you will need to purchase the Certificate experience when you enroll in a course. You can try a Free Trial instead, or apply for Financial Aid. The course may offer 'Full Course, No Certificate' instead. This option lets you see all course materials, submit required assessments, and get a final grade. This also means that you will not be able to purchase a Certificate experience.