返回到 Digital Marketing: Customer Engagement Strategy
University of Illinois Urbana-Champaign

Digital Marketing: Customer Engagement Strategy

This course examines how modern digital marketing integrates technology, creativity, and analytics to shape discovery, competition, and customer experience across digital and physical channels. Through a progression from foundational strategy to content, ecosystem integration, and artificial intelligence, the course explores how brands build trust, deliver value, and drive measurable growth in the contemporary digital marketplace. Module 1 introduces the foundations of modern digital marketing strategy (i.e., how digitization reshapes discovery, competition, and consumer experience across online and physical channels). Module 2 builds on this foundation by exploring how content is designed for multi-audience environments where people, algorithms, and generative AI all “read” and respond to information differently. Module 3 examines the integration of paid, organic, and influencer activities into unified ecosystems that turn storytelling and trust into measurable growth. Module 4 concludes by showing how artificial intelligence transforms service delivery, where data, empathy, and automation combine to create more personalized and anticipatory customer experiences. Together, these modules chart how technology, creativity, and analytics converge to define success in the modern digital marketplace.

状态:Data Visualization
状态:Marketing Strategy and Techniques
初级课程小时

精选评论

LD

5.0评论日期:Dec 31, 2016

Great course! Give you new thoughts on Consumer Behaviour by using what you learn about marketing analytics. Want to learn more! Can't wait to get to the "practice" in the next course.

OA

5.0评论日期:Feb 29, 2016

I really enjoyed this course. I liked the professor's teaching style as well as the materials the course provided. All the knowledge I've got from the course helps me when I do research online.

JL

5.0评论日期:Oct 17, 2019

It´s been a great experience to follow the course. It really helps to have a very good understanding of the key principles of the Marketing Digital. Really enjoyed the way of learning !

MQ

4.0评论日期:Jan 7, 2019

Some of the case study is a bit long time back, still helpful but maybe it will be more effective to read recent theories and articles and researches. Thank you for this great platform.

VB

5.0评论日期:Apr 16, 2018

Well, this is great course since I did it online, but the material well covered and the lecturer give clear and interesting material through video. I will take another course after this. Thank you.

AV

4.0评论日期:Nov 8, 2021

I​ looove the course! Though there were some mistakes in the powerpoint and in the practice quiz (they were repeated or talks about a different topic) at the very end but that's alright!

HS

4.0评论日期:Aug 27, 2019

Very valuable knowledge about digital marketing analytics and web analytics taught during this course, however some of the supplemental reading materials requires premium subscription

EB

5.0评论日期:Feb 19, 2016

I really think this is the best Introduction for any beginner who needs to start learning about Digital Analytics. Thank you Prof Kevin for all the information and resources you provided us !

BM

5.0评论日期:Oct 9, 2019

Very interesting. Kevin explains things really well and introduces complex concepts clearly. I learned a lot from the peer review process -- seeing how other students respond to the exercises.

SC

5.0评论日期:Jun 3, 2020

I enjoyed learning about the theories behind digital marketing and what all goes into it. I liked how I could see the lessons learned in the class applying to my own life as a consumer.

SR

4.0评论日期:Sep 1, 2020

A very well covered course. However, it would have been great if examples and best practices were included depicting the use of various digital techniques in a bit more detail. Regards.

ML

5.0评论日期:Nov 23, 2021

Very good insight in to theory of DMA terminology and review of tools that could be potentially used. Helped me to broaden my perspective and understanding of Digital marketing analytics.

所有审阅

显示:20/1,166

Xueyan Xing
3.0
评论日期:Apr 11, 2019
Priya Verma
3.0
评论日期:Nov 14, 2018
Tanya Leet
2.0
评论日期:Oct 24, 2019
AKINNAGBE IFEDAYO SIMON
5.0
评论日期:Jan 23, 2020
Rahul Kumar
1.0
评论日期:Oct 25, 2017
Akash Subhani
5.0
评论日期:Jun 24, 2020
Vicha Risky Brilliane
5.0
评论日期:Apr 17, 2018
filippo irdi
1.0
评论日期:Mar 20, 2019
Gaurav Bhagat
1.0
评论日期:Sep 7, 2019
Brett C McCarty
5.0
评论日期:Oct 10, 2019
Olesya Altynbaeva
5.0
评论日期:Mar 1, 2016
Margaret Fero
1.0
评论日期:Feb 7, 2016
Nurlan Tulepbergenov
5.0
评论日期:Jul 14, 2019
JAVIER DIAZ SANCHEZ
5.0
评论日期:Feb 16, 2019
Eman El Baradei
5.0
评论日期:Feb 20, 2016
David Gelabert
5.0
评论日期:Dec 3, 2018
menashe ross
5.0
评论日期:Feb 17, 2019
Shri
5.0
评论日期:Feb 8, 2019
Robin Gupta
5.0
评论日期:Dec 19, 2018
Sérgio Aires de Oliveira
5.0
评论日期:Feb 22, 2019