I recently completed the Microsoft IT Support Specialist Professional Certificate through Coursera, and it was an incredibly valuable learning experience. This program provided a strong foundation in essential IT support skills, including: Hardware and software troubleshooting Cybersecurity and privacy fundamentals Microsoft 365 ecosystem and system configuration Technical diagnostics and problem-solving techniques The hands-on approach and real-world examples helped me improve my confidence and readiness for entry-level IT roles. I especially appreciated how the course combined theory with practical tasks, making complex topics more accessible and applicable. Overall, this certification strengthened my technical knowledge and boosted my ability to support users, resolve IT issues, and understand secure networking practices. I highly recommend it to anyone starting a career in IT support.

Gave excellent knowledge in regards to IT basics in addition to much more, my main problem in this course were with some MCQ questions that had several outcomes yet they were only few who were recognized to be true. Regardless, great knowledge learned!

This was an excellent course, especially because the platform allowed me to learn at my own pace. It was great for revisiting previous studies and picking up new techniques. Highly recommended for anyone looking to strengthen their IT support skills.

Ce cours a été extrêmement enrichissant et m'a permis d'approfondir mes connaissances en TI

Great course even to learn some tips of Mac OS.

It was a little tiring but worth the effort.

Great course to refresh knowladge

You can really learn from here.

Wonderful informative course!

Star Power November 27 2024

gooooooooooooood

FANTASTIQUE

Nice course

Excelente

Excellent

Love it!

too good

Great

Good

it felt like a repeat of an allison course I took. but it goes deeper in microsoft

Very informative and articulated.

Very Useful Course

This course is the only one of the 6 courses in the whole series that has some value, but in terms of troubleshooting, it is far less detailed and valuable than the corresponding part of CompTIA A+. Overall, I am very disappointed with the quality of these 6 courses. I really suspect that this course was written by AI. The content order is chaotic, there are too many repeated contents between courses, there are too many slogans for Microsoft's own products, but very few actual operation demonstrations. It feels like a waste of time. I have never experienced such a bad feeling in other Coursera courses. I really don't recommend it.