您将获得的技能: User Experience Design, Design Thinking, User Experience, Customer experience strategy (CX), Business Intelligence, User Interface (UI) Design, User Story, Customer Analysis, Collaborative Software

您将获得的技能: Data Analysis, Supervised Learning, Classification And Regression Tree (CART), Machine Learning Algorithms, Data Science, Predictive Modeling, Feature Engineering, Data Mining, Machine Learning, Bayesian Statistics, Probability & Statistics

您将获得的技能: Customer Engagement, Customer Insights, User Feedback, Customer Analysis, Market Research, Surveys, Customer experience strategy (CX), Customer Service, Data Collection, Active Listening, Continuous Improvement Process, Data-Driven Decision-Making, Focus Group

您将获得的技能: 冲突管理, 时间管理, 收银机操作, 根源分析, 解决客户投诉, 客户服务, 解决问题, 事务处理, 同理心, 非语言交流, 积极倾听, 沟通, 降级技巧, 零售店运营

您将获得的技能: Prompt Engineering, Microsoft Copilot, Competitive Analysis, Marketing Design, Marketing Strategies, Marketing Planning, Marketing, Marketing Analytics, Performance Reporting, Marketing Channel, Generative AI, Microsoft 365, Customer Analysis, Artificial Intelligence, Customer experience improvement, Customer Retention

您将获得的技能: Retail Store Operations, Competitive Analysis, Business Strategy, Organizational Strategy, Strategic Thinking, Market Analysis, Organizational Structure, Case Studies, Business Strategies, Strategic Planning, Sustainable Business, Market Share, Customer Analysis, Organizational Development, Talent Management, Strategic Decision-Making, Intellectual Property, Financial Analysis

您将获得的技能: 个人发展, 沟通, 团队合作, 客户咨询, 问候客户, 性能指标, 数据输入, 呼叫中心经验, 语言交流技能, 解决问题, 时间管理, 客户服务, 解决客户投诉, 呼入电话, 客户数据管理, 降级技巧, 成长意识, 情绪商数

您将获得的技能: 客户支持, 改善客户体验, 流程管理, 组织技能, 积极性, 解决客户投诉, 问候客户, 沟通, 解决问题, 客户服务, 客户参与, 技术交流, 服务台支持, 同理心, 协作

您将获得的技能: Customer Service, Customer Relationship Building, Customer and Client Support, Customer Complaint Resolution, Customer Retention, Business Planning, Company, Product, and Service Knowledge, Communication, Ethical Standards And Conduct

您将获得的技能: 跨职能合作, 改善客户体验, 整合营销传播, 用户体验, 客户体验战略（CX）, 打造品牌, 品牌战略, 客户洞察, 消费者行为, 管理团队, 员工参与, 品牌管理, 商业道德, 行为经济学

您将获得的技能: Loyalty Programs, Customer Relationship Management (CRM) Software, Customer Retention, Customer Success Management, Sales Management, Marketing Automation, Marketing Strategies, Business Development, Performance Management, Performance Measurement, Data-Driven Decision-Making, Predictive Modeling

您将获得的技能: Retail Management, Retail Store Operations, Merchandising, Revenue Management, Customer Analysis, Customer Insights, Product Assortment, Promotional Strategies, Strategic Marketing, Market Intelligence, Price Negotiation, Consumer Behaviour, E-Commerce, Inventory Management System, Operations Management, Competitive Analysis, Organizational Structure