您将获得的技能: User Experience Design, Design Thinking, User Experience, Customer experience strategy (CX), Business Intelligence, User Interface (UI) Design, User Story, Customer Analysis, Collaborative Software

您将获得的技能: Data Analysis, Supervised Learning, Classification And Regression Tree (CART), Machine Learning Algorithms, Data Science, Predictive Modeling, Feature Engineering, Data Mining, Machine Learning, Bayesian Statistics, Probability & Statistics

您将获得的技能: Customer Engagement, Customer Insights, User Feedback, Customer Analysis, Market Research, Surveys, Customer experience strategy (CX), Customer Service, Data Collection, Active Listening, Continuous Improvement Process, Data-Driven Decision-Making, Focus Group

您将获得的技能: 时间管理, 沟通, 冲突管理, 事务处理, 解决客户投诉, 解决问题, 根源分析, 收银机操作, 同理心, 客户服务, 非语言交流, 降级技巧, 积极倾听, 零售店运营

您将获得的技能: Prompt Engineering, Microsoft Copilot, Competitive Analysis, Marketing Design, Marketing Strategies, Marketing Planning, Marketing, Marketing Analytics, Performance Reporting, Marketing Channel, Generative AI, Microsoft 365, Customer Analysis, Artificial Intelligence, Customer experience improvement, Customer Retention

您将获得的技能: Retail Store Operations, Competitive Analysis, Business Strategy, Organizational Strategy, Strategic Thinking, Market Analysis, Organizational Structure, Case Studies, Business Strategies, Strategic Planning, Sustainable Business, Market Share, Customer Analysis, Organizational Development, Talent Management, Strategic Decision-Making, Intellectual Property, Financial Analysis

您将获得的技能: 情绪商数, 时间管理, 沟通, 团队合作, 问候客户, 解决问题, 数据输入, 呼叫中心经验, 语言交流技能, 性能指标, 个人发展, 呼入电话, 解决客户投诉, 客户服务, 成长意识, 客户数据管理, 客户咨询, 降级技巧

您将获得的技能: 流程管理, 客户支持, 积极性, 解决客户投诉, 问候客户, 改善客户体验, 沟通, 解决问题, 组织技能, 客户参与, 同理心, 客户服务, 服务台支持, 协作

您将获得的技能: Customer Service, Customer Relationship Building, Customer and Client Support, Customer Complaint Resolution, Customer Retention, Business Planning, Company, Product, and Service Knowledge, Communication, Ethical Standards And Conduct

您将获得的技能: 用户体验, 跨职能合作, 整合营销传播, 客户洞察, 品牌战略, 打造品牌, 客户体验战略（CX）, 管理团队, 消费者行为, 改善客户体验, 商业道德, 品牌管理, 员工参与, 行为经济学

您将获得的技能: Loyalty Programs, Customer Relationship Management (CRM) Software, Customer Retention, Customer Success Management, Sales Management, Marketing Automation, Marketing Strategies, Business Development, Performance Management, Performance Measurement, Data-Driven Decision-Making, Predictive Modeling

您将获得的技能: Retail Management, Retail Store Operations, Merchandising, Revenue Management, Customer Analysis, Customer Insights, Product Assortment, Promotional Strategies, Strategic Marketing, Market Intelligence, Price Negotiation, Consumer Behaviour, E-Commerce, Inventory Management System, Operations Management, Competitive Analysis, Organizational Structure