In workplace and personal interactions, mastering active listening is a crucial skill for effective communication and building meaningful relationships. This comprehensive course on Active Listening introduces learners to a range of techniques and strategies that empower them to become active listeners in various interpersonal contexts.
Whether you're a professional seeking to enhance your leadership skills, a team member aiming to improve collaboration, or an individual striving to strengthen personal connections, this course equips you with actionable tools to become a proficient active listener.
Active listening goes beyond passively hearing words; it involves empathetic engagement, understanding diverse perspectives, and responding thoughtfully. Throughout this course, participants will explore essential concepts like emotional intelligence, nonverbal communication, and cross-cultural considerations to become skilled listeners in both professional and personal settings.
This course is designed for professionals, leaders, team members, customer service representatives, students, and anyone eager to develop active listening skills to excel in their personal and professional lives.
In workplace and personal interactions, mastering active listening is a crucial skill for effective communication and building meaningful relationships. This comprehensive course on Active Listening introduces learners to a range of techniques and strategies that empower them to become active listeners in various interpersonal contexts.
Whether you're a professional seeking to enhance your leadership skills, a team member aiming to improve collaboration, or an individual striving to strengthen personal connections, this course equips you with actionable tools to become a proficient active listener.
涵盖的内容
21个视频6篇阅读材料2个作业2个讨论话题
显示有关单元内容的信息
21个视频•总计118分钟
Meet Your Instructor•2分钟
What is Active Listening?•7分钟
Connecting Through Empathetic Listening•7分钟
The Power of Silence and Pauses•7分钟
The Insights Gained Through Open-Ended Questions•6分钟
Identifying Multiple Perspectives Using Reflective Listening•5分钟
Improving Your Emotional Awareness During Everyday Conversations•6分钟
Building Rapport Through Emotional Intelligence•7分钟
Practicing Self-Awareness Through Emotional Regulation •7分钟
Overcoming Cognitive Biases Using NonJudgmental Listening•7分钟
Analyzing Key Indicators of Body Language•6分钟
Identifying the Importance of Eye Contact in Communication Exchanges•7分钟
Applying Cultural Nuances in Nonverbal Communication•8分钟
Applying Non-Verbal Cues Through Active Listening•4分钟
Utilizing the Power of Conflict Resolution•6分钟
Maintaining Composure During Emotional Conversations•6分钟
Engaging in Reflective Listening During Disagreements•6分钟
Identifying Cultural Differences That Impact Norms and Values•3分钟
Adapting Active Listening Techniques Across Cultures•4分钟
Connecting with Global Audiences Using Active Listening•4分钟
Conclusion and Takeaways•4分钟
6篇阅读材料•总计60分钟
Welcome to the Course: Lesson Overview•10分钟
Additional Resources•10分钟
Additional Resources•10分钟
Additional Resources•10分钟
Additional Resources•10分钟
Additional Resources•10分钟
2个作业•总计90分钟
What Would You Do? •30分钟
Final Assessment•60分钟
2个讨论话题•总计20分钟
Emotional Intelligence in Your Everyday Life •10分钟
Decode the Major Keys of Nonverbal Communication•10分钟
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