Coursera

Business Communication for the Modern Workplace 专项课程

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Coursera

Business Communication for the Modern Workplace 专项课程

Enhance Workplace Communication Skills. Master strategies for effective communication and inclusivity.

Hector Sandoval
Julian Jenkins
Starweaver

位教师:Hector Sandoval

包含在 Coursera Plus

深入学习学科知识
4.9

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4 周 完成
在 10 小时 一周
灵活的计划
自行安排学习进度
深入学习学科知识
4.9

(8 条评论)

中级 等级

推荐体验

4 周 完成
在 10 小时 一周
灵活的计划
自行安排学习进度

您将学到什么

  • Craft compelling business communications and proposals.

  • Utilize AI-driven personalization in customer engagements.

  • Foster an inclusive workplace environment and communication.

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授课语言:英语(English)
最近已更新!

August 2025

了解顶级公司的员工如何掌握热门技能

Petrobras, TATA, Danone, Capgemini, P&G 和 L'Oreal 的徽标

精进特定领域的专业知识

  • 向大学和行业专家学习热门技能
  • 借助实践项目精通一门科目或一个工具
  • 培养对关键概念的深入理解
  • 通过 Coursera 获得职业证书

专业化 - 6门课程系列

您将学到什么

  • Articulate business presentations to varying work audiences.

  • Create compelling business proposals that deliver important messages to key stakeholders.

  • Identify crisis communications best practices based on the latest case study research.

  • Apply effective messaging and persuasive communication techniques to work related discussions and documentation.

您将获得的技能

类别:Crisis Management
类别:Storytelling
类别:Business Communication
类别:Sales Presentations
类别:Strategic Communication
类别:Writing
类别:Public Speaking
类别:Corporate Communications
类别:Persuasive Communication
类别:Proposal Writing
类别:Presentations
类别:Business Writing
类别:Verbal Communication Skills

您将学到什么

  • Explore negotiation nature, structure, impact of personality, success drivers, and negotiation structure.

  • Assess negotiation success drivers, set clear objectives, allocate prep time, emphasize influencing skills, and trust for favorable outcomes.

  • Close negotiations effectively, overcome challenges, prevent buyer’s remorse, and learn from failures.

您将获得的技能

类别:Rapport Building
类别:Negotiation
类别:Influencing
类别:Verbal Communication Skills
类别:Planning
类别:Relationship Building
类别:Interpersonal Communications
类别:Contract Negotiation
类别:Goal Setting
类别:Communication

您将学到什么

  • Learn the principles of effective internal communication

  • Evaluate the role of internal communication in business

  • Develop skills for implementing effective internal communication

  • Apply these learned skills in real-world scenarios

您将获得的技能

类别:Communication Strategies
类别:Internal Communications
类别:Employee Engagement
类别:Verbal Communication Skills
类别:Business Writing
类别:Leadership
类别:Communication
类别:Business Communication
类别:Corporate Communications
类别:Stakeholder Engagement
类别:Active Listening
类别:Drive Engagement
类别:Stakeholder Communications
类别:Target Audience
类别:Strategic Communication
GenAI for Customer Communication

GenAI for Customer Communication

第 4 门课程 3小时

您将学到什么

  • Analyse key concepts and benefits of AI in customer communication.

  • Identify cutting edge techniques for AI-driven personalization.

  • Apply AI tools to enhance customer feedback analysis and journey mapping.

您将获得的技能

类别:AI Personalization
类别:Predictive Analytics
类别:Customer Retention
类别:Customer Engagement
类别:Consumer Behaviour
类别:Analytics
类别:Customer experience improvement
类别:ChatGPT
类别:Automation
类别:User Feedback
类别:Personalized Service
类别:Customer Service
类别:Self Service Technologies
类别:AI Enablement
类别:Business Analytics
类别:Data-Driven Decision-Making
类别:Artificial Intelligence
类别:Customer Relationship Management (CRM) Software
类别:Customer Insights
类别:Generative AI

您将学到什么

您将获得的技能

类别:Workplace inclusivity
类别:Empathy
类别:Active Listening
类别:Diversity and Inclusion
类别:Relationship Building
类别:Diversity Awareness
类别:Professional Development
类别:Communication Strategies
类别:Emotional Intelligence
类别:Self-Awareness
类别:Cultural Diversity
类别:Social Skills
类别:Communication

您将学到什么

  • Understand the fundamental principles of active listening and apply practical techniques to engage in meaningful conversations. 

  • Recognize and interpret nonverbal cues to gather comprehensive insights during conversations. 

  • Enhance relationships by refining active listening in challenging situations for effective conflict resolution.

  • Navigate cross-cultural communication considerations and demonstrate respectful listening to individuals from diverse backgrounds.

您将获得的技能

类别:Empathy
类别:Active Listening
类别:Emotional Intelligence
类别:Cultural Diversity
类别:Adaptability
类别:Communication
类别:Relationship Building
类别:Self-Awareness
类别:Non-Verbal Communication
类别:Conflict Management
类别:Collaboration
类别:Interpersonal Communications

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位教师

Hector Sandoval
Coursera
10 门课程 132,651 名学生
Julian Jenkins
10 门课程 66,933 名学生
Starweaver
Coursera
523 门课程 953,097 名学生

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