Very good course that really prepares you for a customer service role especially remotely!

It was a practical approach towards a professional career in customer service.

......

While the meaning of this course is good, and there actually is some good information for people who have never worked before, the overall course is completely unprofessional. The program is unedited and you can tell they never so much as tried to do a run through before launch. Errors start immediately and a constant through all of the modules. The system is also completely un-user friendly. Good luck finding anything you need, or getting help in any way. The chat AI was useless and (assuming I actually emailed with a live person) I was only sent to reference pages to find my own answers. Which, par for the course, I found nothing. Just like I did before I emailed.

I can't get my certificate

It is very informative for my advancement in my future career.

Great detailed information to assist the customer service rep!

An interesting and educating course everyone should try

Excellent course. Very interesting

It was a beautiful experience

this is a 5 star course

Amazing Experience.

Good certification

nice course

SO helpful

excellent

Excellent

Excelente

ممتاز

شكرا

Good and helpful assessment

The course was good overall. It is very similar to the previous two courses so there was a lot of reiteration. The quizzes and questions in the assignments need improvement.

I feel that this course would be more beneficial from a learners point of view if it was to be reorganized and condensed a bit. There were a few sections that might be better if they were deleted in view of their redundancy.

I provide all my assignments, and the introduction is still locked, so it's holding me up to earn my certificate. I reached out several times - This is frustrating, when I need to place this on my resume = Paid for the year and it's not being utilize.