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学生对 Knowledge Accelerators 提供的 Customer Service Fundamentals 的评价和反馈

4.8
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1,895 个评分

课程概述

Launch your career in customer service, no degree required! This course prepares you for high-demand roles across industries by building essential communication, problem-solving, and empathy skills. Get job-ready for roles like Customer Service Specialist, Help Desk Agent, and Support Associate through interactive training and real-world simulations. You’ll Learn How To: • Communicate with clarity and empathy • Resolve customer issues using structured methods • Apply service standards and use ticketing systems • Navigate call flows and CRM tools • Demonstrate traits that drive success Course Features: • Beginner-friendly • Interactive modules • Covers both soft skills and technical tools • Final review to demonstrate mastery • Realistic customer interaction scenarios Who Should Enroll? • Job seekers and career switchers • Students and recent grads • Professionals improving communication and empathy • Anyone preparing for support roles Recommended Background: • No prior experience needed • Basic computer literacy • Interest in customer-facing work Ready to get started? Enroll now and build the confidence to succeed!...

热门审阅

MM

Mar 7, 2022

A well explanatory course, i am so grateful to coursera team for making this available and giving me the opportunity to take this course. More wins to me and to the community.

RR

May 31, 2020

This course is definitely a great course for beginners and intermediates. Helped me understand a lot of things. Thank you IBM and Coursera for this wonderful course.

筛选依据：

326 - Customer Service Fundamentals 的 350 个评论（共 549 个）

创建者 Adedipe R

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Dec 29, 2022

the instructors are the best.

创建者 ojerinde i

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Aug 21, 2022

the course is really helpful

创建者 Victorine O

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Apr 7, 2022

awesome course worth learning

创建者 Peace A

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Aug 15, 2022

so educating and informative

创建者 Mistee R C

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Jul 22, 2020

Awesome learning experience.

创建者 Mouza A

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Aug 23, 2023

شكرا على هذا الدورة الرائعه

创建者 Meylin I M L

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Apr 9, 2022

This is an exceent course!!

创建者 Mebrahtu A

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Jul 22, 2021

wonderful course, thank you

创建者 Olumide A

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Sep 26, 2020

Awesome! So proud of myself

创建者 Conveeya B

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Jan 19, 2019

This is a wonderful course!

创建者 Joy O

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Dec 10, 2022

Simple and well detailed.

创建者 Piyali S

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Apr 25, 2022

Very good learning session

创建者 Eyitayo O

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Jan 25, 2022

I learn alot of new thing.

创建者 Jitu M

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Mar 9, 2020

very good materials.......

创建者 Adham A

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Sep 17, 2019

very very excellent course

创建者 Samson Y

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Jun 1, 2023

its contents so essential

创建者 Sheryl P

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May 1, 2022

Excellent Course! thanks!

创建者 Jeremiah O

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Mar 24, 2022

it was a great experience

创建者 MOHAMED A E O M

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Feb 5, 2022

Thank you It was helpfull

创建者 Ebere O

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Jun 23, 2022

A very detailed course !

创建者 Ashok S

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Dec 11, 2021

Good course...Thanks SBD

创建者 Marc T

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Oct 3, 2021

intense and well rounded

创建者 Sohaib A K

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Apr 9, 2021

Best learning experience

创建者 Ankita P

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Sep 17, 2020

Very good. informative.

创建者 idara f

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Nov 16, 2023

GOOD TEACHING TECHNIQUE