In this course, you will focus on listening and engagement in the context of social media marketing. You’ll learn the importance of social listening and how to use popular social listening tools. Then, you’ll explore ways to develop relationships with customers and build brand authority.


Listening and Engagement on Social Media
本课程是 Google Digital Customer Engagement 专项课程 的一部分

顶尖授课教师
包含在 中
您将学到什么
Social listening and why it’s important
Popular social listening tools and how to use them
Tips for effective social listening
How to engage in customer communication
要了解的详细信息

添加到您的领英档案
September 2025
7 项作业
了解顶级公司的员工如何掌握热门技能

积累特定领域的专业知识
- 向行业专家学习新概念
- 获得对主题或工具的基础理解
- 通过实践项目培养工作相关技能
- 获得可共享的职业证书

该课程共有4个模块
You’ll learn the importance of social listening and how to use popular social listening tools.
涵盖的内容
3个视频3篇阅读材料2个作业
You'll learn how to grow your audience and boost your engagement on social media.
涵盖的内容
2个视频4篇阅读材料2个作业
You'll learn how to design engaging content for social media using various free and paid tools for visual editing.
涵盖的内容
3个视频4篇阅读材料2个作业
You'll review everything you’ve learned and take the final assessment.
涵盖的内容
1篇阅读材料1个作业
获得职业证书
将此证书添加到您的 LinkedIn 个人资料、简历或履历中。在社交媒体和绩效考核中分享。
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常见问题
Digital marketing is about connecting people and brands online. Digital marketing uses social media, display advertising, email, search engines, and other online channels to attract and engage customers, encourage them to make purchases, and build customer loyalty.
E-commerce refers to the trading of goods and services over the internet. E-commerce uses online platforms to buy and sell products and services, which includes designing an online store, crafting product listings, conducting market research, fulfilling orders, and analyzing store performance.
Digital marketing and e-commerce specialists perform a variety of tasks related to advertising and selling online. Different companies define these roles in various ways, but there is often overlap between them. Some common responsibilities include planning and creating ads and other content for websites, social media, and email; optimizing content for search engines; analyzing data to gain marketing insights; managing online stores; and creating and updating product listings.
During the pandemic, hiring for digital marketing and e-commerce related jobs boomed as more businesses moved online—between February and April 2020, e-commerce grew more than it had in the previous decade. Research shows that there were 40,000+ digital marketing and e-commerce job openings in the past 12 months in the U.S., and the number of available roles is projected to grow in the coming years. The rise of automation, machine learning, and new technologies in e-commerce and digital marketing means candidates will be expected to demonstrate knowledge in the use of digital technologies, which is currently a skills gap that leaves roles unfilled. People can prepare for jobs in these fields through this new entry-level Google Career Certificate.
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