ITIL 4: Management Practices

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ITIL 4: Management Practices

本课程是 ITIL 4 Foundation 专项课程的一部分

位教师：Bill Rosenthal

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3个模块

深入了解一个主题并学习基础知识。

6 小时完成

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3个模块

深入了解一个主题并学习基础知识。

6 小时完成

灵活的计划

自行安排学习进度

您将学到什么

In this course, you will analyze the key ITIL management practices and define the general, service, and technical management practices of ITIL.

您将获得的技能

您将学习的工具

Information Technology Infrastructure Library

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积累特定领域的专业知识

本课程是 ITIL 4 Foundation 专项课程专项课程的一部分

在注册此课程时，您还会同时注册此专项课程。

向行业专家学习新概念
获得对主题或工具的基础理解
通过实践项目培养工作相关技能
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该课程共有3个模块

To round out your experience with the ITIL framework, in this course, you'll explore seven key ITIL practices: continual improvement, service-level management, change enablement, incident management, service-request management, service desk, and problem management. You'll also explore other ITIL practices of note, including general management, service management, and technical management practices.

In the previous lessons, you have learned about all the other components of the ITIL® Service Value System. Now, you are ready to examine the final component called practices, which are designed specifically for service management professionals. In this lesson, you will examine the seven key practices and how they fit within the service value chain.

涵盖的内容

1篇阅读材料9个插件

To complete your introduction to the ITIL® practices, this lesson covers eight more practices. If you are planning to obtain the ITIL Foundation certification, you will need to know the purpose of the practices contained in this lesson.

涵盖的内容

6个插件

涵盖的内容

1篇阅读材料1个作业1个插件

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位教师

Bill Rosenthal

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