Effective management starts with mastering yourself and building strong, high-performing teams. In this course, learners develop essential management skills to create, launch, and lead teams while communicating clearly and confidently across organizational levels. Through practical frameworks and real-world scenarios, learners explore what managers actually do, how to align intent with impact, and how to prevent miscommunication in fast-paced work environments. The course emphasizes active listening, structured communication techniques such as I-messages, and strategies for navigating conflict productively. Learners will also practice using reflective journaling, feedback frameworks, and team management tools to strengthen collaboration and performance. By the end of the course, learners will be able to lead teams effectively, manage interpersonal dynamics, and respond to workplace challenges with confidence. This course is ideal for aspiring managers, team leads, and professionals seeking to improve leadership, communication, and conflict management skills.
In this module, you will be introduced to the skills and tools needed to create and launch teams and communicate clearly and professionally with direct reports, peers, and those above you on the organizational chart.
涵盖的内容
5个视频1篇阅读材料
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5个视频•总计23分钟
Welcome to Principles of Management•2分钟
Management: Easy to Understand, Hard to Do•4分钟
Why Do Managers Matter?•6分钟
Are Good Managers Born or Made?•7分钟
What Do Managers Actually Do?•4分钟
1篇阅读材料
What Managers Do: Resources•0分钟
Create & Launch Your Team
第 2 单元•小时 后完成
单元详情
涵盖的内容
6个视频1篇阅读材料1个讨论话题
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6个视频•总计35分钟
Managing Teams•7分钟
Creating Successful Teams•6分钟
Team Management•5分钟
Performance Spirals•9分钟
(Optional) Onboarding•4分钟
Launching Successful Teams•4分钟
1篇阅读材料
Team Creation, Launch, & Management•0分钟
1个讨论话题•总计5分钟
Launching Successful Teams•5分钟
Preventing Miscommunications
第 3 单元•27分钟 后完成
单元详情
涵盖的内容
5个视频
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5个视频•总计27分钟
Intent Vs. Impact•6分钟
Competent & Likeable•7分钟
Align Short-Term Actions with Long-Term Intentions•3分钟
The Tortilla Method•5分钟
But Don't You Think...•7分钟
Listening
第 4 单元•小时 后完成
单元详情
涵盖的内容
4个视频2篇阅读材料
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4个视频•总计29分钟
Why Listen?•8分钟
Tips to Overcome Listening Challenges•8分钟
Pretending Does Not Work•9分钟
How to Use the Journals as Scaffolding for Learning and the Final Project•4分钟
2篇阅读材料•总计30分钟
Listening•10分钟
Journal Prompt for Listening•20分钟
Responding to Conflict Productively
第 5 单元•小时 后完成
单元详情
涵盖的内容
10个视频3篇阅读材料1个作业
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10个视频•总计61分钟
Affective & Task Conflict•6分钟
Conflict Positions•5分钟
How to Choose a Productive Conflict Response•6分钟
Leading During Group Conflicts•5分钟
Assertive Speaking•5分钟
Not So Funny•5分钟
The I-Message: What It Is and What It Is Not•8分钟
The I-Message: Common Errors & Questions•8分钟
De-escalation•6分钟
The Fact Is …•8分钟
3篇阅读材料•总计25分钟
Conflict Survey•10分钟
Responding to Conflict Productively: Resources•0分钟
Journal Prompt for Responding to Conflict Productively•15分钟
1个作业•总计12分钟
Introduction to Management: Communicating with Direct Reports & Teams•12分钟
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