中By the end of this course, learners will be able to define quality concepts, analyze quality costs, evaluate philosophies of pioneers like Deming, Juran, and Crosby, apply TQM principles, and implement customer-focused strategies. They will also be equipped to design quality councils, foster employee involvement, build supplier partnerships, and use statistical tools for continuous improvement.
Mastering TQM: Apply, Evaluate & Improve Quality Systems
您将学到什么
Define quality concepts, analyze quality costs, and evaluate TQM philosophies.
Apply TQM principles, customer-focused strategies, and statistical tools.
Design councils, foster employee involvement, and build supplier partnerships.
您将获得的技能
要了解的详细信息
可分享的证书
添加到您的领英档案
最近已更新！
September 2025
作业
16 项作业
授课语言：英语（English）
了解顶级公司的员工如何掌握热门技能
积累特定领域的专业知识
本课程是 TQM Excellence: Lean Six Sigma & Quality Systems 专项课程 专项课程的一部分
在注册此课程时，您还会同时注册此专项课程。
- 向行业专家学习新概念
- 获得对主题或工具的基础理解
- 通过实践项目培养工作相关技能
- 获得可共享的职业证书
该课程共有4个模块
This module introduces the essential principles of quality and its role across industries. Learners explore the meaning of quality, its dimensions, and the fundamentals of planning. The module also examines quality costs, emphasizing the value of prevention and the impact of internal and external failures on organizational performance.
涵盖的内容
5个视频3个作业1个插件
This module highlights the contributions of quality pioneers such as Deming, Juran, and Crosby. Learners evaluate Deming’s principles, theory of knowledge, and focus on reducing variation. Juran’s Trilogy and Crosby’s philosophy of “quality is free” are explored, alongside critical perspectives on Taguchi’s methods.
涵盖的内容
10个视频3个作业
This module examines the foundational principles and practical applications of Total Quality Management (TQM). Learners study Taguchi’s Loss Function, explore its criticisms, and understand the scope of TQM. The role of leadership, quality councils, and continuous improvement models such as PDCA are analyzed to support successful TQM implementation.
涵盖的内容
8个视频4个作业
This module emphasizes customer-centered approaches and employee involvement in TQM. Learners examine methods of measuring satisfaction, handling feedback and complaints, and fostering engagement. The role of supplier partnerships, Toyota’s TQM model, and statistical process control are also explored to ensure sustainable quality outcomes.
涵盖的内容
29个视频6个作业
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常见问题
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When you enroll in the course, you get access to all of the courses in the Specialization, and you earn a certificate when you complete the work. Your electronic Certificate will be added to your Accomplishments page - from there, you can print your Certificate or add it to your LinkedIn profile.
Yes. In select learning programs, you can apply for financial aid or a scholarship if you can’t afford the enrollment fee. If fin aid or scholarship is available for your learning program selection, you’ll find a link to apply on the description page.
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