This course has been designed for individuals seeking entry-level positions in IT support. Whether you're a recent graduate, a career changer, or someone looking to kickstart your career in the tech industry, it will provide you with the foundational knowledge and practical skills needed to excel in the field of IT support.
Introduction to Computers
Coursera PlusMonthly 3 个月 课程4 折优惠 ，让你轻松掌握闪耀技能。立即节省
深入了解一个主题并学习基础知识。
初级 等级
推荐体验
推荐体验
初级
No prior experience required. Suitable for beginners interested in IT and technology.
2 周 完成
在 10 小时 一周
灵活的计划
自行安排学习进度
深入了解一个主题并学习基础知识。
初级 等级
推荐体验
推荐体验
初级
No prior experience required. Suitable for beginners interested in IT and technology.
2 周 完成
在 10 小时 一周
灵活的计划
自行安排学习进度
您将学到什么
Identify key computer components including CPU, memory, storage, and peripherals
Explain how operating systems manage processes, memory, and hardware interactions
Describe enterprise systems including servers, storage, and computing environments
Understand how security, hardware, and software work together in IT systems
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May 2026
作业
16 项作业
授课语言：英语（English）
了解顶级公司的员工如何掌握热门技能
该课程共有4个模块
Ever wondered how we moved from basic desktop computers to machines that can "think"? In this module, you will dive into the heart of modern computing. You will explore how foundational hardware and Operating Systems serve as the launchpad for the AI revolution. By understanding how high-performance GPUs fuel today’s Generative AI, you will bridge the gap between physical circuitry and the future of intelligent technology.
涵盖的内容
13个视频16篇阅读材料5个作业2个插件
13个视频•总计72分钟
- Introduction to the program•4分钟
- Course introduction: Introduction to Computers•3分钟
- Welcome to Generative AI for everyone•6分钟
- Understanding the Capabilities of Generative AI for Business Functions•9分钟
- Generative AI - Under the hood•8分钟
- The potential pitfalls and shortcomings of GEN AI•6分钟
- Threat landscape overview•5分钟
- Linked threats•5分钟
- What is a computer and what is inside it?•5分钟
- How does a computer operate?•6分钟
- What is an operating system and what does it do?•5分钟
- Popular operating systems•7分钟
- Module summary: Introduction to computers and operating systems•4分钟
16篇阅读材料•总计165分钟
- Course syllabus: Introduction to Computers•10分钟
- How to be successful in this course•10分钟
- Skills measured: Exam MS-900: Microsoft 365 Fundamentals•10分钟
- Generative AI Terminology•10分钟
- Generative AI in Business•10分钟
- Threat stats•10分钟
- Exercise: Explaining the threat landscape•30分钟
- Exemplar: Explaining the threat landscape•10分钟
- Additional resources: Threat landscape •5分钟
- Hardware versus software•10分钟
- Monitors and graphics cards: How visuals come to life•10分钟
- Additional resources: Introduction to computing devices•5分钟
- Types of operating systems•10分钟
- Proprietary and open-source software•10分钟
- Types of software: System, application and utility•10分钟
- Additional resources: Operating systems•5分钟
5个作业•总计90分钟
- Module quiz: Operating systems•30分钟
- Mastering Generative AI Architectures and Applications•15分钟
- Knowledge check: Decoding the threat landscape: An IT perspective•15分钟
- Knowledge check: Introduction to computing devices•15分钟
- Knowledge check: Operating systems•15分钟
2个插件•总计20分钟
- Activity: Computer component match-up•10分钟
- Activity: Software type matching challenge•10分钟
Behind every great tech company is a rock-solid infrastructure. In this module, you will master the backbone of the digital world: servers, storage, and backups. You will take control of on-premises, cloud, and hybrid environments, learning to protect data like a pro. By the end of this module, you will be equipped to lead strategic Patch Management and build the "Business Continuity" plans that keep global enterprises running, no matter what.
涵盖的内容
7个视频9篇阅读材料4个作业1个讨论话题1个插件
7个视频•总计37分钟
- Infrastructure and Servers•6分钟
- Risk mitigation: Backup frequency•6分钟
- What are computing environments?•6分钟
- Security in computing environments•6分钟
- What is maintenance and patching?•6分钟
- Patch management: pros, cons, and challenges•4分钟
- Module summary: Enterprise systems and security•5分钟
9篇阅读材料•总计80分钟
- Types of servers, storage, and backups•10分钟
- Additional resources: Servers, storage and backup•5分钟
- Traditional versus cloud computing environments•10分钟
- Security in computing environments in depth•10分钟
- Additional resources: Computing environments•5分钟
- Types of maintenance•10分钟
- Optimizing your computer's performance•10分钟
- Vulnerability management•10分钟
- Additional resources: Maintenance and patches•10分钟
4个作业•总计75分钟
- Module quiz: Enterprise systems and security•30分钟
- Knowledge check: Servers, storage and backups•15分钟
- Knowledge check: Computing environments•15分钟
- Knowledge check: Maintenance and patching•15分钟
1个讨论话题•总计10分钟
- Storage and security needs for enterprise versus home users•10分钟
1个插件•总计10分钟
- Activity: Environment Characteristics Match-Up•10分钟
Get ready to step into the engine room of modern business operations. You will explore the powerful tools that keep teams connected and data moving, from Enterprise Messaging to complex Data Warehousing. You will discover how backend Business Intelligence (BI) functions turn raw information into winning strategies. This is where you learn to navigate the cloud-based ecosystems that define the 2026 workplace.
涵盖的内容
9个视频10篇阅读材料5个作业1个讨论话题
9个视频•总计43分钟
- What is business software?•5分钟
- A day in the life of a business computer•5分钟
- How email changed the world•5分钟
- Email app functions•5分钟
- Growing your knowledge on storage •5分钟
- Processing data •4分钟
- Machine Learning and data•5分钟
- Artificial intelligence and machine learning•4分钟
- Module Summary: Business systems applications•5分钟
10篇阅读材料•总计100分钟
- Common business software•10分钟
- Dealing with limitations•10分钟
- Cloud solutions for hardware limitations•10分钟
- Computers under pressure•10分钟
- Additional resources: Business software•10分钟
- Email security functions•10分钟
- Additional resources: Email apps•10分钟
- Data warehousing and data lakes •10分钟
- Machine learning in action•10分钟
- Additional resources: Storage solutions•10分钟
5个作业•总计85分钟
- Module quiz: Business systems applications•30分钟
- Activity: Practical solutions to hardware and software limitations•10分钟
- Knowledge check: Business software•15分钟
- Knowledge check: Email apps•15分钟
- Knowledge check: Storage solutions•15分钟
1个讨论话题•总计10分钟
- Have you ever received spam or malicious emails? What was your experience?•10分钟
It’s time to bring it all together and prove what you can do! In this final capstone module, you will synthesize everything you’ve learned about hardware, cloud, and AI into one cohesive vision. You will take on the role of a lead architect, designing a comprehensive system solution from the ground up. This is your opportunity to show that you can solve real-world business challenges with cutting-edge technical strategy.
涵盖的内容
2个视频3篇阅读材料2个作业1个讨论话题1个插件
2个视频•总计7分钟
- Course recap: Introduction to Computing•5分钟
- Congratulations•2分钟
3篇阅读材料•总计50分钟
- About the final project and assessment•10分钟
- Exercise: Designing a business computer setup•30分钟
- Next steps•10分钟
2个作业•总计120分钟
- Self-review: Designing a business computer setup•30分钟
- Course quiz•90分钟
1个讨论话题•总计10分钟
- Reflect on learning•10分钟
1个插件•总计15分钟
- Exemplar: Designing a business computer setup•15分钟
位教师
302 门课程•2,541,960 名学生
提供方
提供方
Microsoft
Our goal at Microsoft is to empower every individual and organization on the planet to achieve more. In this next revolution of digital transformation, growth is being driven by technology. Our integrated cloud approach creates an unmatched platform for digital transformation. We address the real-world needs of customers by seamlessly integrating Microsoft 365, Dynamics 365, LinkedIn, GitHub, Microsoft Power Platform, and Azure to unlock business value for every organization—from large enterprises to family-run businesses. The backbone and foundation of this is Azure.
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MMicrosoft
课程
BBirla Institute of Technology & Science, Pilani
课程
人们为什么选择 Coursera 来帮助自己实现职业发展
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自 2018开始学习的学生
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Jennifer J.
自 2020开始学习的学生
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自 2021开始学习的学生
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常见问题
This program is for you:
· If you are interested in the field of Information Technology or just beginning to work in IT support-related roles.
· If you want to switch or start a career in the field of Information Technology (IT).
· If you already work in IT support, earning a Microsoft IT Support Specialist certificate can help advance your career or help you address gaps in your knowledge, skills, and abilities.
You don’t need any background knowledge to take this Professional Certificate. Whether you’re just starting out or a professional in a relevant field, this program can be the right fit for you.
The role of an IT support specialist includes technical skills such as conducting regular network assessments and assessing, testing, and upgrading an organization's network systems.
This role also includes problem-solving skills needed to identify and resolve hardware and software issues. guiding users through troubleshooting steps and providing training on the usage of new software and hardware, such as upgraded email systems and external hard drives.
An IT support specialist collaborates with clients and colleagues; therefore, effective communication is crucial for IT support specialists.
Qualify for in-demand job titles:
· Entry-level IT Support Specialist or IT Support Professional
· Help Desk Technician
· Technical support specialist
· Network Support Specialist
· Systems Administrator
This course is completely online. You can access your lessons, readings, and assignments anytime and anywhere via the web or your mobile device.
Yes. We highly recommend taking the courses of each certificate program in the order they are presented. The content in the courses builds on information from earlier courses. The final course contains a capstone project that assesses your knowledge of the content covered in the previous courses. As such, it makes the most sense to take the courses in the order they are presented.
It typically takes 3 months to complete the 6 courses. But some learners may go through the content faster.
When you complete the Microsoft IT Support Specialist Professional Certificate, you stand out with a unique set of skills and knowledge in the dynamic field of information technology (IT).
This certificate demonstrates your job readiness and can be shared with your professional network.
Throughout this program, you've engaged with instructional videos, assessments, and practical exercises, gaining a deep understanding of key aspects including:
· Proficiency in system analysis and maintenance.
· Skills in software configuration and recommendation using the Microsoft 365 ecosystem.
· Practice in establishing robust security protocols.
· Expertise in diagnostics and troubleshooting.
To access the course materials, assignments and to earn a Certificate, you will need to purchase the Certificate experience when you enroll in a course. You can try a Free Trial instead, or apply for Financial Aid. The course may offer 'Full Course, No Certificate' instead. This option lets you see all course materials, submit required assessments, and get a final grade. This also means that you will not be able to purchase a Certificate experience.
When you purchase a Certificate you get access to all course materials, including graded assignments. Upon completing the course, your electronic Certificate will be added to your Accomplishments page - from there, you can print your Certificate or add it to your LinkedIn profile.
Yes. In select learning programs, you can apply for financial aid or a scholarship if you can’t afford the enrollment fee. If fin aid or scholarship is available for your learning program selection, you’ll find a link to apply on the description page.
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