By the end of this course, you’ll be able to organize information using clear hierarchies and purposeful links, and assess whether an existing structure serves users based on feedback and accessibility needs. You’ll move from maintaining pages to designing content systems that scale, support intuitive navigation, and build user trust.

In this course, you’ll learn how content structure shapes how people find information, collaborate, and make decisions. You’ll practice building parent–child hierarchies and linking patterns that reduce “where is this?” friction. You’ll then shift into diagnosis: using realistic scenarios, you’ll interpret NPS scores and usability signals to pinpoint structural breakdowns and prioritize improvements. This course requires basic familiarity with Confluence. It emphasizes decision-making over tool-specific workflows. You’ll practice thinking like someone accountable for a shared knowledge space, weighing trade-offs, accessibility constraints, and downstream impact.