Performance Management And Behavioural Coaching

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Performance Management And Behavioural Coaching

本课程是 Effective Supervision: Leading Teams And Driving Performance 专项课程的一部分

位教师：The Expert Academy

包含在中

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6个模块

深入了解一个主题并学习基础知识。

中级等级

推荐体验

1 周完成

在 10 小时一周

灵活的计划

自行安排学习进度

6个模块

深入了解一个主题并学习基础知识。

中级等级

推荐体验

1 周完成

在 10 小时一周

灵活的计划

自行安排学习进度

您将学到什么

Identify performance issues early to reduce escalation risk.
Build a continuous improvement mindset to strengthens team outcomes.
Deliver actionable feedback to support behaviour change and development.
Apply coaching techniques to improve individual performance over time.

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积累特定领域的专业知识

本课程是 Effective Supervision: Leading Teams And Driving Performance 专项课程专项课程的一部分

在注册此课程时，您还会同时注册此专项课程。

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该课程共有6个模块

This course focuses on how to manage and improve performance through structured conversations, feedback and coaching. You’ll learn how to run effective one-to-one meetings, deliver clear and actionable feedback and support individuals in improving their performance. By applying practical coaching techniques, you’ll build stronger relationships, address issues early and create a culture of continuous improvement within your team.

In this module, you’ll learn how to deliver clear and actionable feedback that supports performance improvement. You’ll explore how to structure feedback conversations, address issues directly and focus on behaviour. Through practical approaches, you’ll strengthen communication, improve accountability and support positive change.

涵盖的内容

7个视频3篇阅读材料2个作业

7个视频总计43分钟

Introduction To Effective Communication6分钟
Effective Communication8分钟
Preferred Methods Of Communication7分钟
Communication Barriers And How To Overcome Them7分钟
Techniques For Clear And Concise Communication7分钟
Improving Listening Skills7分钟
Conclusion2分钟

3篇阅读材料总计30分钟

Lesson Descriptions: Communication And Feedback10分钟
Worksheet: Communication And Feedback10分钟
Project: Communication Skills In Action - A Leadership Scenario 10分钟

2个作业总计60分钟

Communication And Feedback Knowledge Check30分钟
Applying Communication And Feedback30分钟

In this module, you’ll learn how to make fair, consistent and objective decisions when managing performance. You’ll explore how to apply structured thinking, evaluate options and reduce bias. Through practical approaches, you’ll strengthen judgement, improve consistency and maintain trust.

涵盖的内容

7个视频3篇阅读材料2个作业

7个视频总计41分钟

Understanding Prioritisation In Leadership8分钟
The Eisenhower Matrix: A Proven Prioritisation Framework9分钟
The ABCDE Method: Simplifying Task Prioritisation8分钟
Balancing Urgency And Importance5分钟
Overcoming Common Prioritisation Challenges5分钟
Building A Culture Of Strategic Prioritisation4分钟
Conclusion2分钟

3篇阅读材料总计30分钟

Lesson Descriptions: Decision Making And Problem Solving10分钟
Worksheet: Decision Making And Problem Solving10分钟
Project: Problem-Solving Strategy Reflection10分钟

2个作业总计60分钟

Decision Making And Problem Solving Knowledge Check30分钟
Applying Decision Making And Problem Solving30分钟

In this module, you’ll learn how to understand behavioural drivers that influence performance and engagement. You’ll explore how to identify underlying causes, respond effectively and manage performance challenges. Through practical approaches, you’ll strengthen awareness, improve responses and support better outcomes.

涵盖的内容

7个视频3篇阅读材料2个作业

7个视频总计42分钟

Introduction To Emotional Intelligence In Customer Service And Sales6分钟
Emotional Intelligence, Customer Service And Sales9分钟
Customer Service And Emotional Triggers9分钟
Emotional Intelligence And Rapport Building5分钟
The Benefits Of Emotional Intelligence To Customer Service6分钟
How To Develop Self-Awareness And Emotional Intelligence6分钟
Conclusion2分钟

3篇阅读材料总计30分钟

Lesson Descriptions: Emotional Intelligence And Relationship Management10分钟
Worksheet: Emotional Intelligence And Relationship Building10分钟
Project: Building Emotional Intelligence In Customer Interactions10分钟

2个作业总计60分钟

Emotional Intelligence Knowledge Check30分钟
Applying Emotional Intelligence And Relationship Skills30分钟

In this module, you’ll learn how to coach individuals to improve performance and build long-term capability. You’ll explore how to use questioning techniques, guide problem solving and encourage ownership. Through practical approaches, you’ll strengthen development, improve performance and build independence.

涵盖的内容

6个视频3篇阅读材料2个作业

6个视频总计38分钟

Introduction: Psychological Dynamics Of Power And Influence9分钟
Leadership Through The Lens Of Social Psychology6分钟
Psychological Underpinnings Of Leadership Styles6分钟
Cultural Psychology In Leadership6分钟
Psychological Dimensions Of Ethical Leadership And Social Responsibility8分钟
Conclusion3分钟

3篇阅读材料总计30分钟

Lesson Descriptions: Influence And Leadership Psychology10分钟
Worksheet: Influence, Behaviour And Psychological Insights10分钟
Project Title: Create Your Own Leadership Influence Strategy10分钟

2个作业总计60分钟

Influence And Leadership Psychology Knowledge Check30分钟
Applying Influence And Psychological Leadership30分钟

In this module, you’ll learn how to support performance improvement through structured behaviour change. You’ll explore how to identify resistance, apply change techniques and reinforce new behaviours. Through practical approaches, you’ll strengthen consistency, improve adoption and support long-term performance improvement.

涵盖的内容

7个视频3篇阅读材料2个作业

7个视频总计45分钟

Introduction To Leading And Managing Change9分钟
Planning And Implementing Change And The Role Of A Leader9分钟
Leading Through Change And Creating A Change Vision And Strategy6分钟
Communicating Change And Key Statistics6分钟
Building A Culture Of Continuous Improvement6分钟
Reasons For Business Change And Overcoming Barriers7分钟
Conclusion2分钟

3篇阅读材料总计30分钟

Lesson Descriptions: Change Planning And Behaviour Change10分钟
Worksheet: Change Planning And Behaviour Change10分钟
Project: Creating A Change Management Plan 10分钟

2个作业总计60分钟

Behaviour Change Knowledge Check30分钟
Applying Behaviour Change30分钟

In this module, you’ll learn how to manage underperformance using structured processes and documentation. You’ll explore how to apply performance improvement plans, track progress and maintain fairness. Through practical approaches, you’ll strengthen consistency, improve accountability and ensure clear performance management.

涵盖的内容

7个视频3篇阅读材料2个作业

7个视频总计58分钟

Introduction To Change Management6分钟
An Agile Approach To Change Management9分钟
McKinsey's 7-S Model13分钟
Kotter's Theory9分钟
Nudge Theory9分钟
Bridges' Transition Model9分钟
Conclusion3分钟

3篇阅读材料总计30分钟

Lesson Descriptions: Performance Improvement And Documentation10分钟
Worksheet: Performance Improvement And Documentation10分钟
Project: Implementing An Agile Change Management Strategy 10分钟

2个作业总计60分钟

Performance Improvement Plans Knowledge Check30分钟
Applying Performance Improvement Plans30分钟

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位教师

The Expert Academy

12 门课程630 名学生

提供方

The Expert Academy

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