An inspiring and excellent course which introduces you to the fundamentals of IT! It further encourages you to carry on learning and keep achieving more and better qualifications!

Extremely brilliant course which gives you all the basic information about the devices, for example you get to know all the parts in a computer. This course is highly recommended.

This IT course has given me the confidence needed to continue developing my skills as a full-stack python developer, sysadmin, and dev-ops engineer. Thank you Coursera and Google.

I really enjoyed the course and it was really easy to retain the information through the videos, readings, and practice quiz's. I look forward to learning more in the next course.

The course was well defined as it touched major IT sections. The customer service section was a tremendous section as i was exposed to skills and good customer service etiquettes.

Learnt a lot of fundamentals of computers even though I did computer science. Will take the most thrilling and latest technology...AI and ML course. Thank you Google and Coursera.

I learned a lot of skills and knowledge about Technical Support and networking... Thank you so much for conducting this wonderful opportunity for me

Thank you #Google and #Coursera

I just want to say thank your very much Coursera And Google for giving me this opportunity to learn even as we are currently facing a global pandemic i am truly greatful for this.

Very simple and to the point, the video despite being a record engages far better than a live session. Very useful basic course. I look forward to learning the rest of the course.

Great introduction course to Technical Support. It covers not only the technical aspects but also the "soft skills" required in any customer facing role (including Tech Support).

Great course. I have learned many things in such a short amount of time and am looking forward to the future courses for this certificate! Very informative and very user friendly.

I believe everyone will share my gratitude to wards the course but this is very interesting course and I want to thank the producers for making such an effort to keep us educated.

This course was relatively straight forward. I was a little confused about how to get the labs done at first, but I just needed a little patience with loading the one lab is all.

This first course helped me learn alot and refresh on a few things I forgot. Although the second course is gonna be a little challenge cause I never done anything with networking.

I have learned a lot already and not just about Technical Support Fundamentals. I am a veteran, trained to pay attention to detail and this course is reminding me to do just that.

This course was a great introduction to technical support fundamentals. Even a complete IT beginner can successfully complete this course and gain a lot of knowledge very quickly.

Greetings from Turkey. This training series provides very good basic information for all beginners who want to step into the IT field and aim to progress at a professional level.

Loved it, despite having a lot of experience in the IT field, I learned a lot of things about troubleshooting and costumer service, and had a deeper look into how computers work.

Muchas gracias por todo el apoyo y conocimiento que me otorgaron para poder comprender mejor sobre este tema y me ayude a futuro con mis conocimientos para ayudar a más personas.

The course is very simple and straightforward you will get in touch with the latest contents i recommend for anyone who is pursuing into IT support would take it as a foundation.

So grateful for this opportunity, and also investing into my future! Thank you Coursera for allowing stay at home moms become something for their children and to succeed in life!

the learning processes were smooth. I love the scenarios used to show example of what to expect in real life. the topics were properly broken down to understandable bits. Thanks.

J'ai adoré ces 6 modules de formation. Cela nous donne une toute bonne base et je suis très motivée pour la suite.

Les modules sont très bien faits et facile à comprendre. Merci.

Thank you for all Google Team about educating , sharing , preparing and spending a lot of effort and time for this course. it is very inspired course for me to pursue IT support.

Very professional well written course. Very introductory, you don't need to know anything about computers to start. This course is a good way to get your foot in the door to IT.