Who is this course designed for?

This course is designed for professionals working in financial services, compliance, operations, or customer-facing roles who are involved in marketing, sales, servicing, or oversight of consumer financial products. It is especially relevant for those responsible for ensuring regulatory compliance and fair customer practices.

Do I need prior knowledge of financial regulations to take this course?

A basic understanding of financial services or consumer products is helpful but not required. The course introduces foundational UDAAP concepts and regulatory context, making it accessible to learners who are new to compliance topics.

What practical skills will I gain from this course?

You will develop the ability to identify potential UDAAP violations, evaluate business practices using regulatory criteria, and apply preventive compliance measures. The course also helps you recognize high-risk areas and take appropriate action in real-world scenarios.

How is the course structured?

The course is organized into short, focused lessons that include videos, readings, real-world examples, and interactive activities. It concludes with a final assessment to help you apply and validate your understanding of key concepts.

How will this course support my professional development?

This course equips you with practical knowledge to identify and prevent UDAAP risks in everyday tasks such as marketing, lending, servicing, and customer interactions. It supports stronger compliance practices, helps reduce regulatory risk, and enhances your ability to contribute effectively in your role.

When will I have access to the lectures and assignments?

To access the course materials, assignments and to earn a Certificate, you will need to purchase the Certificate experience when you enroll in a course. You can try a Free Trial instead, or apply for Financial Aid. The course may offer 'Full Course, No Certificate' instead. This option lets you see all course materials, submit required assessments, and get a final grade. This also means that you will not be able to purchase a Certificate experience.

What will I get if I subscribe to this Specialization?

When you enroll in the course, you get access to all of the courses in the Specialization, and you earn a certificate when you complete the work. Your electronic Certificate will be added to your Accomplishments page - from there, you can print your Certificate or add it to your LinkedIn profile.

Is financial aid available?

Yes. In select learning programs, you can apply for financial aid or a scholarship if you can’t afford the enrollment fee. If fin aid or scholarship is available for your learning program selection, you’ll find a link to apply on the description page.

Unfair, Deceptive, or Abusive Acts or Practices (UDAAP)

本课程是 Fair Lending, Inclusion, and Employment Responsibilities 专项课程的一部分

位教师：Kriti Kamra

包含在中

了解更多

2个模块

深入了解一个主题并学习基础知识。

初级等级

推荐体验

3 小时完成

灵活的计划

自行安排学习进度

2个模块

深入了解一个主题并学习基础知识。

初级等级

推荐体验

3 小时完成

灵活的计划

自行安排学习进度

您将学到什么

Evaluate business practices to identify potential unfair, deceptive, or abusive acts
Implement preventive measures across marketing, sales, and servicing activities
Identify high-risk UDAAP areas in marketing, lending, servicing, and digital channels
Apply legal definitions and regulatory tests to assess compliance across financial service activities

您将获得的技能

要了解的详细信息

可分享的证书

添加到您的领英档案

了解顶级公司的员工如何掌握热门技能

了解关于 Coursera for Business 的更多信息

Petrobras, TATA, Danone, Capgemini, P&G 和 L'Oreal 的徽标

积累特定领域的专业知识

本课程是 Fair Lending, Inclusion, and Employment Responsibilities 专项课程专项课程的一部分

在注册此课程时，您还会同时注册此专项课程。

向行业专家学习新概念
获得对主题或工具的基础理解
通过实践项目培养工作相关技能
获得可共享的职业证书

该课程共有2个模块

In today’s highly regulated financial landscape, even small missteps can lead to significant compliance risks, making a strong understanding of Unfair, Deceptive, or Abusive Acts or Practices (UDAAP) more important than ever. This course equips you with a solid foundation in UDAAP compliance under the Dodd–Frank Act, enabling you to confidently navigate regulatory expectations and protect consumers.

You’ll move from core concepts, such as UDAAP definitions, legal standards, and enforcement frameworks, to applying them in real-world scenarios. Explore high-risk areas, including marketing, lending, loan servicing, debt collection, and digital financial channels, while learning to identify potential violations. Through practical scenarios and case-based learning, you’ll build skills to evaluate business practices, apply regulatory tests, and implement effective compliance controls and risk management strategies. You’ll also learn best practices for clear disclosures, ethical decision-making, and timely escalation. By the end, you’ll be ready to proactively identify and mitigate UDAAP risks, strengthen trust, compliance, and business integrity. Enroll today to build critical compliance skills and stay ahead in the financial services industry.

单元详情

In this module, you will explore the foundational principles, risk areas, and enforcement landscape of Unfair, Deceptive, or Abusive Acts or Practices (UDAAP) under the Dodd-Frank Act. You will begin by exploring the legal framework, regulatory structure, and three-part tests used to determine unfair, deceptive, and abusive practices, while understanding how regulatory agencies such as the CFPB, FTC, and prudential regulators enforce compliance. The module examines high-risk areas such as marketing, loan origination and servicing, debt collection, add-on products, payment processing, and digital channels, including fintech and dark patterns. You will learn how to implement preventive controls, ensure clear disclosures, and apply proactive risk management strategies. Finally, through real-world enforcement cases, you will understand regulatory expectations, penalties, employee responsibilities, and proper escalation procedures to maintain strong UDAAP compliance in daily operations

涵盖的内容

1个视频1篇阅读材料3个作业11个插件

1个视频总计5分钟

What Is UDAAP?5分钟

1篇阅读材料总计2分钟

Course Overview2分钟

3个作业总计30分钟

Practice Quiz: Understanding UDAAP10分钟
Practice Quiz: Risk Areas and Prevention 10分钟
Practice Quiz: Enforcement and Employee Responsibilities10分钟

11个插件总计76分钟

Reading: Legal Definitions: Unfair, Deceptive, and Abusive5分钟
Activity: UDAAP Criteria with Scenarios 6分钟
Activity: Classifying UDAAP Violations5分钟
Activity: Common UDAAP Risk Areas10分钟
Activity: UDAAP in Digital Channels6分钟
Activity: Marketing and Advertising Violations6分钟
Activity: Preventing UDAAP: Best Practices10分钟
Activity: UDAAP Enforcement Agencies and Trends6分钟
Activity: Penalties and Real-World Cases6分钟
Activity: Employee Responsibilities and Reporting10分钟
Activity: UDAAP Compliance Checklist6分钟

This module evaluates your understanding of key concepts through a comprehensive final assessment. The module also summarizes essential takeaways and provides guidance on next steps.