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学生对 University of Pennsylvania 提供的 Customer Analytics 的评价和反馈

4.6
11,951 个评分

课程概述

Data about our browsing and buying patterns are everywhere. From credit card transactions and online shopping carts, to customer loyalty programs and user-generated ratings/reviews, there is a staggering amount of data that can be used to describe our past buying behaviors, predict future ones, and prescribe new ways to influence future purchasing decisions. In this course, four of Wharton’s top marketing professors will provide an overview of key areas of customer analytics: descriptive analytics, predictive analytics, prescriptive analytics, and their application to real-world business practices including Amazon, Google, and Starbucks to name a few. This course provides an overview of the field of analytics so that you can make informed business decisions. It is an introduction to the theory of customer analytics, and is not intended to prepare learners to perform customer analytics. Course Learning Outcomes: After completing the course learners will be able to... Describe the major methods of customer data collection used by companies and understand how this data can inform business decisions Describe the main tools used to predict customer behavior and identify the appropriate uses for each tool Communicate key ideas about customer analytics and how the field informs business decisions Communicate the history of customer analytics and latest best practices at top firms...

热门审阅

JB

Mar 23, 2021

Excellent for learning different types of analytics, the different tools, learning which type of analytics and tool to use in a specific situation. Furthermore how to implement analytics in business

PK

Feb 5, 2019

Provides very good overview and understanding of cutomer analytics, how to collect data, measure, predict outcomes and what techniques to use in different scenarios. Highly recommend for beginners.

筛选依据:

451 - Customer Analytics 的 475 个评论(共 2,553 个)

创建者 Pramod T J

May 3, 2020

Excellent course. It provided me an insight into customer lifetime value. The material that I learned in this course will help me in my career.

创建者 Alejandro G

Mar 1, 2019

thank you very much for the opportunity, it seemed a very interensate, dynamic and entertaining course, loaded with a lot of useful information

创建者 Deleted A

Mar 18, 2018

I did enjoy this course: very fruitful and practical. I would like to deeply appreciate this opportunity and strongly recommend it to everyone.

创建者 Nato w

Sep 16, 2016

The course gave me a deeper understanding of the technological development and drive in industry to automate interactive processes. Insightful!

创建者 Suraj K

Jul 23, 2016

customer analytics are the basic things and one should know how things going to work. i am happy that i have successfully completed the course

创建者 Anthony N

Mar 2, 2016

Interesting thoughts on all aspects of customer and market analytics.

Additional course resources were very useful to me in my current job role.

创建者 Eric G A

Aug 10, 2023

The course is amazing. It taught me the core principles of customer analytics I can leverage in my data science career. I highly recommend it.

创建者 Poornima P

May 2, 2021

This is good course to follow to get basic idea about descriptive, predictive and prescriptive analytics with market research and case studies

创建者 Sahar S A

Oct 29, 2020

This has been a wholistic experience for me. The course has fueled my interest in the subject to explore its endless possibilities. Thank you!

创建者 Nicholas S

Jun 21, 2020

A great introduction to the granular world of customer analytics, not just the marketing world through analytics. I would highly recommend it!

创建者 Franc

May 21, 2020

Extremely useful. Would be great if more practical exercises would be included, however that was outlined in the beginning, so can't complain.

创建者 Jawdat A R

Dec 14, 2015

By far the best course I have taken. Cant wait to complete this specialization. Thanks to the whole team for offering this course on Coursera.

创建者 Prof. R P

Apr 18, 2024

This is a very good introductory and non-technical course on customer analytics. Provides a good overview of its techniques and applications.

创建者 Srinivasan V

Aug 2, 2018

A mix of technical stuff explained in simplified language. The Advanced Management Science bit was mind boggling. Amazing knowledge transfer.

创建者 Maryia M

Mar 8, 2016

Exciting material and talented instructors! One of the amazing parts is the applicable to real life CLV model with an R package. Many thanks!

创建者 Jason M

Nov 19, 2015

This course gave us pretty advanced concept and technologies on customer analytics. It opened a window for us to dive into it more in future.

创建者 Nicole K

Mar 11, 2019

I really enjoyed this course. There was a good mix of numerical theories and general concepts. It'll definitely come in handy in the future.

创建者 Mudita B

Nov 30, 2016

Great learning experience. Got to know the nuances of Business Analytics and that too in a very interesting and systematic manner.

Thank You!

创建者 James D

Oct 12, 2023

I have certainly learned a lot and am interested in further pursuing studies in customer analytics. Big thanks to everyone and to Coursera!

创建者 Ulisan K

Feb 6, 2021

This was so helpful in giving me the information I needed for my career pivot. Great pace! Good instructors. Loved the learning experience!

创建者 Bilal F

Jan 29, 2021

Great course and and professors. Dr. Fader might just be the best tutor I came across during both my Bachelor and Master engineering years.

创建者 Shula S A

May 7, 2020

Interesting take on Customer Analytics. The videos were short and concise, but were able to provide insightful information about the topic!

创建者 Brenno

Dec 27, 2019

Great course with really good insights on the current applications of analytics in marketing and future developments of these applications.

创建者 saransh

Feb 2, 2019

Awesome course.... Very interesting introduction to customer lifetime value...customer analytics one at a time...technology applications...

创建者 Prasanna P

Oct 6, 2018

I thoroughly enjoyed this course, learnt a lot of new terms in customers analytics. Thanks to the professors. Especially Prof. Raghu, Eric.