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学生对 University of Pennsylvania 提供的 Customer Analytics 的评价和反馈

4.6
11,956 个评分

课程概述

Data about our browsing and buying patterns are everywhere. From credit card transactions and online shopping carts, to customer loyalty programs and user-generated ratings/reviews, there is a staggering amount of data that can be used to describe our past buying behaviors, predict future ones, and prescribe new ways to influence future purchasing decisions. In this course, four of Wharton’s top marketing professors will provide an overview of key areas of customer analytics: descriptive analytics, predictive analytics, prescriptive analytics, and their application to real-world business practices including Amazon, Google, and Starbucks to name a few. This course provides an overview of the field of analytics so that you can make informed business decisions. It is an introduction to the theory of customer analytics, and is not intended to prepare learners to perform customer analytics. Course Learning Outcomes: After completing the course learners will be able to... Describe the major methods of customer data collection used by companies and understand how this data can inform business decisions Describe the main tools used to predict customer behavior and identify the appropriate uses for each tool Communicate key ideas about customer analytics and how the field informs business decisions Communicate the history of customer analytics and latest best practices at top firms...

热门审阅

ND

Jan 30, 2019

Though I have worked on Customer Analytics with my previous work experiences and also on Surveys etc at George Brown College Canada, this module was more than insightful. Lots of learning to learn eh!

JS

Dec 4, 2016

Fantastic course. The instructors were great, the real world examples were very interesting, and the course materials were relevant to the daily tasks I face as a Data & Customer Insights Analyst.

筛选依据:

551 - Customer Analytics 的 575 个评论(共 2,553 个)

创建者 Karim V

Jun 23, 2017

Excellent introduction to key issues in customer analytics. Great teaching and fascinating insights on the applications.

创建者 Varun s

Apr 22, 2017

Amazing Course... helped a lot to understand the actual utilization of data and application of analytics in marketing...

创建者 MaYaNk K

Jul 12, 2022

Concepts taken under the course will definitely underg change the thinking prospective of sales and marketing personals

创建者 Fai C

May 26, 2017

It is a very interesting course with practical content. Love those real business examples. Highly recommend this course!

创建者 Hrushikesh

Mar 1, 2016

Great course, some more details will be welcome. But I did learn a lot even after working in the same field for 2 years.

创建者 Jill M

Jul 21, 2023

Highly pertinent information presented in a digestible, multi-format fashion. Makes me look forward to the next lesson!

创建者 Ibironke D

Sep 6, 2020

I learnt a lot and still feel like I have much more to learn, it was well simplified for a beginner like me. Thank you.

创建者 Olakunle Y

May 23, 2018

Amazing in-depth knowledge on how customer analytics can help a company make better managerial and marketing decisions.

创建者 Pan W

Oct 17, 2017

Great overview, while I think it may be better titled "marketing analytics", as many discussions are marketing related.

创建者 Ivan A

Mar 3, 2024

Excellent course, it is a base of the topics. If you study more, it is possible obtain a highest value in the content.

创建者 Samrat C

Jun 8, 2020

Very much intuitive and to the point, even a novice can understand the concepts. Great job done by Wharton Professors.

创建者 Jyoti P

Jun 5, 2020

This is great introductory course and teaches a lot of great techniques towards customer Analytics with Good examples.

创建者 SHIVANI K

May 26, 2020

It's a wonderful course to gain and brace your knowledge about market, sales, data prediction and other market factors

创建者 Adanfelio C R

May 20, 2020

Excelente material mucha riqueza en el descubrimiento de la informacion de los clientes desde diferentes perspectivas,

创建者 Daniel M

Jul 21, 2018

Crisp and clear overview of customer analytics. The course has definitely increased my interest in customer analytics!

创建者 Phan T U N

Jun 14, 2023

This course is enough information to understand customer analytics through models and the example professionals give.

创建者 C P P

Jul 19, 2019

Gained a lot of insights about the scope of Customer Analytics and the professors were great in teaching this course.

创建者 srinivas b

Oct 25, 2017

This is well developed course that gives insights into the customer behavior and buying patterns and life time value.

创建者 Carlos M

Apr 15, 2017

I loved both the examination and learning the experience. The knowledge one can gain from this course is quite a lot.

创建者 Michael F

Sep 21, 2016

Great course - the professors work through it at a good pace and clearly have a strong understanding of the material.

创建者 Nicolás G

Jun 11, 2020

Exelente programa muy bueno el contenido y ayudo mucho a saber de muchas cosas sobre el análisis de los consumidores

创建者 Thiago Z S

Jan 20, 2019

A very good course,with great professors and nice examples to help understand the things we learn during the course.

创建者 Navin

Sep 29, 2018

Best Basic level course if one wants to understand how marketing is done using the current data analytics practices.

创建者 Raden F

Oct 24, 2017

Kinda hard in week 3. Need to give more explanation about how customers is categorically valuable based on their CLV

创建者 Alejandro O

Aug 4, 2017

Excellent Course, the tools and topic showed here gives a good perspective on how to start analysis on you own custo