Chevron Left
返回到 Customer Analytics

学生对 University of Pennsylvania 提供的 Customer Analytics 的评价和反馈

4.6
11,956 个评分

课程概述

Data about our browsing and buying patterns are everywhere. From credit card transactions and online shopping carts, to customer loyalty programs and user-generated ratings/reviews, there is a staggering amount of data that can be used to describe our past buying behaviors, predict future ones, and prescribe new ways to influence future purchasing decisions. In this course, four of Wharton’s top marketing professors will provide an overview of key areas of customer analytics: descriptive analytics, predictive analytics, prescriptive analytics, and their application to real-world business practices including Amazon, Google, and Starbucks to name a few. This course provides an overview of the field of analytics so that you can make informed business decisions. It is an introduction to the theory of customer analytics, and is not intended to prepare learners to perform customer analytics. Course Learning Outcomes: After completing the course learners will be able to... Describe the major methods of customer data collection used by companies and understand how this data can inform business decisions Describe the main tools used to predict customer behavior and identify the appropriate uses for each tool Communicate key ideas about customer analytics and how the field informs business decisions Communicate the history of customer analytics and latest best practices at top firms...

热门审阅

NV

Feb 2, 2021

This my first course on Coursers. It has been a wonderful experience learning Customer Analytics From Wharton Business School. I gained a lot insights on how Customer analytics work in real life.

PK

Feb 5, 2019

Provides very good overview and understanding of cutomer analytics, how to collect data, measure, predict outcomes and what techniques to use in different scenarios. Highly recommend for beginners.

筛选依据:

1876 - Customer Analytics 的 1900 个评论(共 2,553 个)

创建者 Gourab N

Oct 18, 2015

The course gives very good business ideas driven by analytics. However it would be great if the course could have been more practical/data oriented.

创建者 Kumud D

Oct 5, 2020

A very easy explanation for all the concepts. One can easily relate the examples to understand better. Thanks for the additional reading materials!

创建者 Peter W

May 27, 2020

Very informative, but would not pay a penny for this course. Wharton is holding on materials and only giving out very brief introductory knowledge.

创建者 Ahmed M E

Apr 3, 2018

I think it need more practical parts, the tools that can be used along with the techniques and best practices.

But the over all thing was very good.

创建者 Jewel A R

Apr 20, 2020

Some of the key information are outdated already, like the marketing strategies being used by different companies in the last part of the course.

创建者 PARIJAT G

Oct 24, 2019

Could had been more detailed with a few models examples for determining customer value and examples of data predictions and prescriptive actions

创建者 Midhun C

Jul 8, 2019

Good to get an overview about the current ongoing trend in customer analytics. Helps the learners get comfortable with the language of analytics

创建者 Robert P

Dec 11, 2016

Really good overall, but week 4 was very weak compared to the other four. Less engaging, very basic, and didn't add anywhere near as much value.

创建者 AKHIL P S

Mar 3, 2020

It was a really nice learning experience there was a lot to listing too but kind of came to know more about how a customer is analysed online

创建者 Kingsley A

Jan 27, 2019

A really insightful gaze into the world of analytics. This is a real career opportunity for me and I'm glad I managed to take this first step.

创建者 PRATIBHA M

Jan 7, 2016

A solution set to all the questions or at least the question not answered correctly in quiz with explanation would help improve understanding,

创建者 Elango E

May 2, 2020

Very informative. But I wish it was a bit more detailed and specific on the type of tools. And helped us derives calculations using the tools

创建者 Casey S

Jun 17, 2017

Some of the information on the tests was difficult to extract from the course and there are still a few questions I don't know the answer to.

创建者 Casper B

Feb 23, 2016

Good course and good introduction, lacking some more specific analysis tools if you only take this course instead of the whole specialization

创建者 Patricia E

Aug 15, 2023

Great course and lots of information and insights delivered. my only concern is that some of the data and/or concepts are a little outdated.

创建者 Syed H

Apr 21, 2020

I'd have preferred if it had a touch of practical/calculative aspect to it. Otherwise from theoretical point of view, the course was great!!

创建者 Ashley A W

Jul 20, 2018

A few more real life examples on how to use the formulas would have been helpful. Some questions in the quizzes were not covered. Otherwise,

创建者 Ryan

Aug 24, 2016

Great course as it provides a great set of examples of use-cases. My only recommendation would be actual examples of some of the data sets.

创建者 MUHAMMAD A

Feb 22, 2023

Contents of the course is very comprehensive but easy to understand. Flexible in study and completing tasks. Presenters are also very good.

创建者 Xavier Y

Jul 3, 2017

Excellent overview of basic customer analytics, reading materials provide food for thought and insights that were previously left unnoticed

创建者 Anukriti S

Sep 5, 2020

The course is fast paced and covers all fundamental topics which will lay a strong base for future learning. Very well put and structured.

创建者 Himanshu T

Apr 15, 2020

Brilliant course but it would be great if they go into much more depth. It is a great course who are just starting in the analytics phase.

创建者 Apassara S

Mar 22, 2020

As a law student, I would recommend you to teach by using slides in every class so the non-business students can follow the course easier.

创建者 Massimiliano M

Jan 5, 2017

If there were more examples and real calculations like in the other courses of the specialization, probably this course will be the best.

创建者 siddardh s

Aug 30, 2016

This course gives a very high level understanding on the customer analytics concepts. Predictive analytics covered here is total waste !