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Terms of Use

有效期：2025 年 1 月 1 日：2025 年 1 月 1 日生效。

感谢您使用 Coursera！

Coursera提供的产品和服务由Coursera公司、我们的子公司和我们的国际分支机构提供，包括在荷兰注册成立的有限责任公司Coursera Europe B.V.（增值税号NL861937016B01）（统称 "Coursera"、"我们 "或 "我们的"）。本使用条款（以下简称 "条款"）规范您对我们网站、应用程序及其他产品和服务（以下简称 "服务"）的使用。由于我们的某些 Service 可能是下载到您的电脑、手机、平板电脑或其他设备上的软件，您同意我们可能会自动更新这些软件，而这些条款将适用于此类更新。请仔细阅读本条款，如有任何疑问、信息请求或投诉，请联系我们。点击 "我接受"（或对于尚未创建账户的用户，通过使用我们的服务），即表示您同意接受本条款的约束，包括本条款中提及的政策。使用我们的服务，即表示您同意接受这些条款的约束，包括这些条款中提及的政策。

这些条款包括仲裁协议、陪审团审判弃权和集体诉讼弃权，适用于针对Coursera提出的所有索赔。请仔细阅读这些条款，因为它们会影响您的合法权益：(1) 您只能以个人身份，而不能以原告或集体成员的身份参与任何集体诉讼或代表诉讼或程序，并放弃参与集体诉讼或集体仲裁的权利；(2) 您放弃在法庭上解决争议、索赔和寻求救济的权利，并放弃陪审团审判的权利。 如果根据您所在国家/地区的法律无法执行，则仲裁协议条款不适用。

1. Using Coursera

Who May Use Our Services

Any use or access by anyone under the age of 13 is strictly prohibited.

Additionally, you may use our Services only if you:

  • can form a binding contract with Coursera;
  • comply with these Terms, all applicable laws, and our policies (including the Acceptable Use Policy, Honor Code, course-specific eligibility requirements, and any other policies that may be applicable from time to time (“Policies”)); and
  • are over the age at which you can provide consent to data processing under the laws of your country. Certain regions and Content Offerings may have additional requirements and/or different age restrictions.

Any violation of our Terms, applicable laws, or Policies may result in your access to all or part of the Services being suspended, disabled, or terminated.

When you create your Coursera account, and when you subsequently use certain features, you must provide us with accurate and complete information, and you agree to update your information to keep it accurate and complete.

Our License to You

Subject to these Terms and our Policies, we grant you a limited, personal, non-exclusive, non-transferable, and revocable license right to use our Services. The rights granted herein are only for your personal, non-commercial use, unless you obtain our written permission otherwise. You also agree that you will create, access, and/or use only one user account, unless expressly permitted by Coursera, and you will not share access to your account or access information for your account with any third party. Using our Services does not give you ownership of or any intellectual property rights in our Services or the content you access.

Commercial Use

Any use of our Services for commercial purposes is strictly prohibited. Any commercial use must be subject to a separate agreement with Coursera, Inc. Refer to our Enterprise page for more information. If you are an organization already using our Services, separate terms apply. These terms do not govern the relationship between your organization and Coursera.

2. Content Offerings

Changes to Content Offerings

Coursera offers courses and content ("Content Offerings") from universities and other providers ("Content Providers"). While we seek to provide world-class Content Offerings from our Content Providers, unexpected events do occur. Coursera reserves the right to cancel, interrupt, reschedule, or modify any Content Offerings, or change the point value or weight of any assignment, quiz, or other assessment, either solely, or in accordance with Content Provider instructions. Content Offerings are subject to the Disclaimers and Limitation of Liability sections below.

No Academic Credit

Coursera does not grant academic credit for the completion of Content Offerings. Unless otherwise explicitly indicated by a credit-granting institution, participation in or completion of Content Offerings does not confer any academic credit. Even if credit is awarded by one institution, there is no presumption that other institutions will accept that credit. You agree not to accept credit for completing a Content Offering unless you have earned a course certificate or other equivalent documentation of your completion of the Content Offering. Coursera, instructors, and the associated Content Providers have no obligation to have Content Offerings recognized by any educational institution or accreditation organization.

Disclaimer of Student-Content Provider Relationship

Except as described in the Degree, MasterTrack, and University Certificate Programs section below, nothing in these Terms or otherwise with respect to your participation in any Content Offerings by Content Providers : (a) establishes any relationship between you and any Content Provider; (b) enrolls or registers you in any Content Provider institution, or in any Content Offering offered by any Content Provider institution; or (c) entitles you to use the resources of any Content Provider institution beyond participation in the Content Offering.

3. Your Content

User Content

The Services enable you to share your content, such as homework, quizzes, exams, projects, other assignments you submit, posts you make in the forums, and the like ("User Content"), with Coursera, instructors, and/or other users. You retain all intellectual property rights in, and are responsible for, the User Content you create and share. User Content does not include course content or other materials made available on or placed on to the Coursera platform by or on behalf of Content Providers or their instructors using the Services or Content Offerings. As between Coursera and Content Providers, such Content Offerings are governed by the relevant agreements in place between Coursera and Content Providers.

How Coursera and Others May Use User Content

To the extent that you provide User Content, you grant Coursera a fully-transferable, royalty-free, perpetual, sublicensable, non-exclusive, worldwide license to copy, distribute, modify, create derivative works based on, publicly perform, publicly display, and otherwise use the User Content. This license includes granting Coursera the right to authorize Content Providers to use User Content with their registered students, on-campus learners, or other learners independent of the Services. Nothing in these Terms shall restrict other legal rights Coursera may have to User Content, for example under other licenses.

We reserve the right to remove or modify User Content for any reason, including User Content that we believe violates these Terms or other policies including our Acceptable Use Policy and Code of Conduct.

Feedback

We welcome your suggestions, ideas, comments, and other feedback regarding the Services ("Feedback"). By submitting any Feedback, you grant us the right to use the Feedback without any restriction or any compensation to you. By accepting your Feedback, Coursera does not waive any rights to use similar or related Feedback previously known to Coursera, developed by our employees, contractors, or obtained from other sources.

4. Security

We care about the security of our users. While we work to protect the security of your account and related information, Coursera cannot guarantee that unauthorized third parties will not be able to defeat our security measures. Please notify us immediately of any compromise or unauthorized use of your account by emailing [email protected] or submitting via HackerOne.

5. Third Party Content

Through the Services, you will have the ability to access and/or use content provided by instructors, other users, and/or other third parties and links to websites and services maintained by third parties. Coursera cannot guarantee that such third party content, in the Services or elsewhere, will be free of material you may find objectionable or otherwise inappropriate or of malware or other contaminants that may harm your computer, mobile device, or any files therein. Coursera disclaims any responsibility or liability related to your access or use of, or inability to access or use, such third party content.

7. Education Research

Coursera is committed to advancing the science of learning and teaching, and records of your participation in courses may be used for education research. In the interest of this research, you may be exposed to variations in the Content Offerings. Research findings will typically be reported at the aggregate level. Your personal identity will not be publicly disclosed in any research findings without your express consent.

9. Modifying or Terminating our Services

We are constantly changing and improving our Services. We may add or remove functions, features, or requirements, and we may suspend (to the extent allowed by applicable law) or stop part of our Services altogether. Accordingly, Coursera may terminate your use of any Service for any reason. If your use of a paid Service is terminated, a refund may be available under our Refund Policy. We may not be able to deliver the Services to certain regions or countries for various reasons, including due to applicable export control requirements or internet access limitations and restrictions from governments, or for commercial or reputational reasons. None of Coursera, its Content Providers and instructors, its contributors, sponsors, and other business partners, and their employees, contractors, and other agents (the "Coursera Parties") shall have any liability to you for any such action. You can stop using our Services at any time, although we'll be sorry to see you go.

10. Disclaimers

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SERVICES AND ALL INCLUDED CONTENT ARE PROVIDED ON AN "AS IS" BASIS WITHOUT WARRANTY OF ANY KIND, WHETHER EXPRESS OR IMPLIED. THE COURSERA PARTIES SPECIFICALLY DISCLAIM ANY AND ALL WARRANTIES AND CONDITIONS OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT, AND ANY WARRANTIES ARISING OUT OF COURSE OF DEALING OR USAGE OF TRADE. THE COURSERA PARTIES FURTHER DISCLAIM ANY AND ALL LIABILITY RELATED TO YOUR ACCESS OR USE OF THE SERVICES OR ANY RELATED CONTENT. YOU ACKNOWLEDGE AND AGREE THAT ANY ACCESS TO OR USE OF THE SERVICES OR SUCH CONTENT IS AT YOUR OWN RISK.

11. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, COURSERA SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS OR REVENUES, WHETHER INCURRED DIRECTLY OR INDIRECTLY, OR ANY LOSS OF DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES, RESULTING FROM: (A) YOUR ACCESS TO OR USE OF OR INABILITY TO ACCESS OR USE THE SERVICES; (B) ANY CONDUCT OR CONTENT OF ANY PARTY OTHER THAN THE APPLICABLE COURSERA PARTY, INCLUDING WITHOUT LIMITATION, ANY DEFAMATORY, OFFENSIVE, OR ILLEGAL CONDUCT; OR (C) UNAUTHORIZED ACCESS, USE, OR ALTERATION OF YOUR CONTENT OR INFORMATION. IN NO EVENT SHALL COURSERA'S AGGREGATE LIABILITY FOR ALL CLAIMS RELATED TO THE SERVICES EXCEED TWENTY U.S. DOLLARS ($20) OR THE TOTAL AMOUNT OF FEES RECEIVED BY COURSERA FROM YOU FOR THE USE OF PAID SERVICES DURING THE PAST SIX MONTHS, WHICHEVER IS GREATER.

YOU ACKNOWLEDGE AND AGREE THAT THE DISCLAIMERS AND THE LIMITATIONS OF LIABILITY SET FORTH IN THIS TERMS OF USE REFLECT A REASONABLE AND FAIR ALLOCATION OF RISK BETWEEN YOU AND COURSERA, AND THAT THESE LIMITATIONS ARE AN ESSENTIAL BASIS TO COURSERA'S ABILITY TO MAKE THE SERVICES AVAILABLE TO YOU ON AN ECONOMICALLY FEASIBLE BASIS.

YOU AGREE THAT ANY CAUSE OF ACTION RELATED TO THE SERVICES MUST COMMENCE WITHIN ONE (1) YEAR AFTER THE CAUSE OF ACTION ACCRUES. OTHERWISE, SUCH CAUSE OF ACTION IS PERMANENTLY BARRED.

12. Export Controls

By using our Services, you are warranting that you are not located in, under the control of, a national of, or ordinarily resident in, any country that is subject to applicable U.S. laws and regulations, or laws of your local jurisdiction, preventing Coursera from providing you access to the Services. Your location is determined by your physical location. Use of a virtual private network service, IP routing services, or other similar service for the purpose of circumventing these laws is strictly prohibited.

By using our Services, you are warranting that you are not named on, or controlled by anyone named on, any government prohibited, denied, unverified-party, sanctions, debarment, or exclusion list or export-controlled related restricted party list (collectively, “Sanctions Lists”). You will immediately discontinue your use of the Services if you, or a party exercising control over you, are placed on any Sanctions List. You also warrant that you will not export, re-export, or transfer the Services to any country against which the U.S. has embargoed goods or services, or to an entity or person on any Sanctions List, or otherwise use the services in a manner that would be in violation of applicable laws.

Notwithstanding anything to the contrary in these Terms, Coursera may suspend performance of or terminate any further obligations to you, effectively immediately if you are in breach of the obligations in this section or if the continued provision of our Services to you may, in our sole discretion, result in our commercial or reputational harm.

13. Indemnification

You agree to indemnify, defend, and hold harmless Coursera from any and all claims, liabilities, expenses, and damages (to the extent attributable to you under the applicable law), including reasonable attorneys' fees and costs, made by any third party related to: (a) your use or attempted use of the Services in violation of these Terms; (b) your violation of any law or rights of any third party; or (c) User Content, including without limitation any claim of infringement or misappropriation of intellectual property or other proprietary rights.

14. Governing Law and Venue

Except as provided below, the Services are managed by Coursera, Inc. which is located in Santa Clara County, California. You agree that these Terms will be governed by the laws of the State of California, excluding its conflicts of law provisions.

In the event of any dispute that is not subject to binding arbitration, you and Coursera will submit to the personal jurisdiction of and exclusive venue in the federal and state courts located in and serving Santa Clara County, California as the legal forum for any such dispute (except for small claims court actions which may be brought in the county where you reside).

To the extent you are located in the European Union, an EFTA country or the United Kingdom, the Services are managed by Coursera Europe B.V. You agree that these Terms will be governed by the laws of the Netherlands, excluding its conflicts of law provisions.

These Terms shall not deprive you of any mandatory consumer protections under the law of the country to which we direct Services to you, where you have your habitual residence.

15.具有约束力的仲裁和集体诉讼豁免权

如果您居住在美国或其他允许您同意仲裁的司法管辖区，则您和Coursera同意将任何及所有争议、索赔或任何种类的纠纷提交具有约束力的仲裁，无论其是否基于法规、条例、宪法、普通法、衡平法或任何其他法律依据或理论，也无论其是否已经存在、现在或将来，只要是由我们的服务、本条款引起或与之相关、和/或您与我们之间的任何其他关系或争议，包括但不限于 (i) 本条款和/或本仲裁条款的范围、适用性、有效性或可执行性，以及 (ii) 在适用法律允许的最大范围内，与非本条款或本仲裁条款缔约方的第三方之间的关系（每项为 "索赔"，统称为 "索赔"）。索赔还包括在本条款或任何先前版本存在之前产生或涉及事实的争议，以及在本条款终止后可能产生的索赔。

本仲裁协议不排除您或我们寻求联邦、州或地方政府机构采取行动。您和我们还有权行使自助补救措施，如抵消，或向小额索赔法院提出符合条件的索赔，只要该事项仍在此类法院审理，且仅在个人（非集体、非代表）基础上推进。此外，您和我们保留向任何有管辖权的法院申请临时或辅助救济的权利，包括仲裁前附加或初步禁令，任何此类请求不得视为与本条款的任何规定相抵触，也不得视为放弃将争议提交本条款规定的仲裁的权利。

在提交仲裁之前，您和我们将本着诚意尝试以非正式方式解决任何索赔。要启动争议程序，您必须向[email protected]发送一份个性化的书面通知（"争议通知"），其中包括：(1) 您的姓名、电话号码、用户名（如适用）以及您账户的电子邮件地址；(2) 索赔说明以及您希望如何解决该索赔；(3) 律师（如有）的姓名、电话号码、邮寄地址和电子邮件地址。如果我们向您提出索赔，我们将向您账户的电子邮件地址发送包含相同信息的争议通知。收到完整的争议通知后，收件人有 60 天的时间对索赔进行调查。如果任何一方在此期间要求召开和解会议，则您和我们必须合作安排电话或视频会议。根据一方的选择，您和 Coursera 将各自亲自参加，并可各自携带律师，但会议必须针对个人，即使同一事务所代表多方。对于争议通知中的索赔，任何诉讼时效将从收到通知之日起计算，直至 (i) 60 天或 (ii) 及时请求的和解会议结束后（"非正式解决期"）（以较晚者为准）。非正式解决期结束后方可提起仲裁，法院可禁止违反本条款的仲裁申请或起诉。

您和Coursera特此放弃向法院起诉并由法官或陪审团审判的任何宪法和法定权利。除上述规定外，您和Coursera均选择根据本仲裁协议通过仲裁解决所有索赔。仲裁不设法官或陪审团，法院对仲裁裁决的审查非常有限。

我方只能以个人名义而非集体、代表或集体方式向对方提出索赔，双方特此放弃以集体、集体、代表或集体诉讼方式提出、审理、管理、解决或仲裁任何争议的所有权利。只提供个人救济。在遵守本仲裁条款的前提下，仲裁员只能为寻求救济的个人当事人提供宣告性救济或禁令救济，且只能在当事人的个人申诉所需的范围内提供救济。本款的任何内容均无意也不应影响下文小节中与 Batch 仲裁相关的条款和条件。尽管本仲裁条款有任何相反规定，如果最终裁决（不得进一步上诉或追索）认定本分款的限制对某一特定索赔或救济请求（如公共禁令救济请求）无效或不可执行，则您和Coursera同意该特定索赔或救济请求（且仅该特定索赔或救济请求）应从仲裁中分离出来，并可在加利福尼亚州圣克拉拉县的州法院或联邦法院提起诉讼。所有其他索赔均应在小额索赔法院进行仲裁或诉讼。本小节不妨碍您或Coursera参与集体范围内的索赔和解。

本条款为涉及州际商业的交易提供了证据；尽管本条款对适用的实体法有任何其他规定，但《联邦仲裁法》（9 U.S.C. § 1 et seq.）将管辖本仲裁条款和任何仲裁程序的解释和执行。如果在收到争议通知后六十（60）天内非正式争议解决未能令人满意地解决，您和Coursera同意任何一方均有权通过具有约束力的仲裁最终解决索赔。任何及所有索赔均应根据仲裁启动时有效的《美国国家仲裁与调解协会（"NAM"）综合争议解决规则与程序》（"NAM 规则"）提交具有约束力的仲裁，但经《NAM 集体提交补充争议解决规则与程序》补充（如适用）并经本仲裁协议修改的除外。不结盟运动规则》目前可通过https://www.namadr.com/resources/rules-fees-forms/ 在线查阅。如果本仲裁条款与《不结盟运动规则》有任何不一致之处，则应以本条款为准。

希望提起仲裁的一方必须向另一方提出仲裁请求（以下简称 "请求"）。向 Coursera 提出的请求应邮寄至 2440 West El Camino Real, Suite 500, Mountain View, CA 94040 或发送电子邮件至[email protected]。向您发出的请求将发送到您的电子邮件地址或与您账户关联的 Regularization 地址。您有责任及时更新您的联系信息。请求必须包括(1) 仲裁申请方的姓名、电话号码、邮寄地址、电子邮件地址和账户用户名（如适用）以及与任何适用账户相关联的电子邮件地址；(2) 关于所主张的法律索赔和这些索赔的事实依据的声明；(3) 关于所寻求的补救措施的说明，以及以美元为单位的争议金额的准确、善意计算； (4) 证明已完成上述非正式争议解决程序的声明；以及 (5) 申请方已支付与该仲裁相关的任何必要申请费用的证据。

如果仲裁请求方由律师代理，请求书还应包括律师的姓名、电话号码、通信地址和电子邮件地址。该律师还必须在请求书上签名。律师在请求书上签字，即证明就其所知、所晓和所信，并在根据情况进行合理调查后形成的以下信息：(1) 提交请求书并非出于任何不当目的，例如骚扰、造成不必要的延误或不必要地增加争议解决的成本；(2) 申请、抗辩和其他法律争论均有现行法律或扩展、修改或推翻现行法律或建立新法律的非无理论据作为依据；以及 (3) 事实和损害赔偿争论有证据支持，或者，如果明确指出，在经过合理的进一步调查或取证机会后，可能会有证据支持。

仲裁听证（如有）将通过视频会议进行，除非任何一方要求当面听证且仲裁员同意。除非您和 Coursera 另有约定，当面听证将在您居住的县（针对美国居民）、加利福尼亚州圣克拉拉县（针对非美国居民）或仲裁员确定的地点（在 Batch 仲裁的情况下）举行。您支付任何不结盟运动费用和成本的责任将完全由适用的不结盟运动规则规定。各方应自行承担仲裁中的律师费和成本，除非仲裁员发现仲裁请求中索赔的实质内容或寻求的救济是轻率的或出于不正当的目的（根据《联邦民事诉讼规则》第 11(b)条规定的标准衡量）。

根据《不结盟运动规则》选定的一名中立仲裁员将裁决所有索赔。如果触发 Batch 仲裁程序，NAM 将为每个 Batch 指定仲裁员。仲裁员应是美国大陆任何一个州的律师协会中具有良好声誉的现任成员，并且应积极从事法律执业至少五年，或者是一名退休法官。仲裁员应尊重法律承认的特权要求。仲裁员拥有解决任何索赔的专属权力，包括但不限于与仲裁条款的解释或适用有关的争议，包括仲裁条款或仲裁条款任何部分的可执行性、可撤销性、范围或有效性，但与集体诉讼弃权条款有关的所有索赔，包括关于该条款全部或部分不可执行、非法、无效或可撤销或已被违反的任何索赔，应由具有管辖权的法院而非仲裁员裁决。仲裁员有权批准对任何索赔的全部或部分进行处理的动议。仲裁员还应执行诉讼时效和其他基于时间的抗辩、判决要约/妥协要约以及与法院相同的费用分担规则。仲裁员的裁决将是最终裁决，对双方均有约束力，并可在任何有管辖权的联邦或州法院执行。您和我方同意，仲裁应保密，仲裁程序的存在及其任何要素（包括但不限于提交或交换的任何诉状、辩护状或其他文件，以及任何证词或其他口头陈述和裁决）均不得在仲裁程序之外披露，除非与仲裁相关的司法程序或政府机构的适用披露规则和法规有合法要求。

为提高仲裁的管理和解决效率，您和我们同意，如果在九十 (90) 天内（或之后尽快），由同一律师事务所、律师事务所团体或组织提出或在其协助下提出十 (10) 项或更多针对 Coursera 的性质基本相似的个人仲裁请求、NAM 应：(1) 以每批 100 份请求的数量分批处理仲裁请求（或者，如果提交的单个请求在十（10）到九十九（99）份之间，则以所有这些请求为一批，如果上述分批处理后剩余请求少于 100 份，则以剩余请求为最后一批）；(2) 为每批申请指定一名仲裁员；以及 (3) 规定每批申请的解决方式为单一的合并仲裁，每批申请每方只需缴纳一套申请费和管理费，一份程序日程表，在仲裁员确定的地点进行一次听证（如有），以及一份最终裁决（"批量仲裁"）。各方均同意，如果请求产生于或涉及同一事件或事实情景，并提出相同或相似的法律问题，寻求相同或相似的救济，则这些请求具有 "实质相似的性质"。如果双方在批量仲裁程序的适用上存在分歧，有分歧的一方应告知不结盟运动，不结盟运动应指定一名独任常设仲裁员（"行政仲裁员"）来确定批量仲裁程序的适用性。为加快行政仲裁员解决任何此类争议的速度，双方同意行政仲裁员可制定迅速解决任何争议所需的程序。行政仲裁员的费用应由 Coursera 支付。您和 Coursera 同意与 NAM 开展真诚合作，以实施 Batch Arbitration 程序，包括为成批请求支付单一申请费和管理费，以及采取任何步骤最大限度地减少仲裁时间和成本，其中可能包括：(1) 任命一名证据开示特别负责人，协助仲裁员解决证据开示争议；以及 (2) 采用快速仲裁程序日程表。本Batch Arbitration条款不得以任何方式解释为授权任何形式的集体、集体和/或大规模仲裁或诉讼，本条款明确规定的除外。

您和我们同意，Coursera保留将来修改本仲裁协议的权利。 任何此类修改都将发布在hua.dididi.sbs/about/terms，您应定期查看更新。 尽管本条款中有任何相反规定，我们同意，如果Coursera将来对本仲裁协议做出任何重大变更，它将通知您。 您继续使用Coursera网站和/或服务，包括接受本仲裁协议变更发布后网站上提供的产品和服务，即表示您接受任何此类变更。

除集体诉讼弃权部分的规定外，法院可分割本约束性仲裁和集体诉讼弃权部分中其认为不可执行的任何部分，其余部分仍将有效并可执行。

16. General Terms

Revisions to the Terms

We reserve the right to revise the Terms at our sole discretion at any time. With the exception of changes to the Binding Arbitration and Class Action Waiver Section, any revisions to the Terms will be effective immediately upon posting by us. For any material changes to the Terms, we will take reasonable steps to notify you of such changes, via a banner on the website, email notification, another method, or combination of methods. In all cases, your continued use of the Services after publication of such changes, with or without notification, constitutes binding acceptance of the revised Terms.

Severability; Waiver

If it turns out that a particular provision of these Terms is not enforceable, this will not affect any other terms. If you do not comply with these Terms, and we do not take immediate action, this does not indicate that we relinquish any rights that we may have (such as taking action in the future).

Content Providers

Our Content Providers and integrated service providers are third party beneficiaries of the Terms and may enforce those provisions of the Terms that relate to them.

Notice for California Users

Under California Civil Code Section 1789.3, California website users are entitled to the following specific consumer rights notice: The Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs may be contacted in writing at 1625 N. Market Blvd., Suite S-202, Sacramento, California 95834, or by telephone at (800) 952-5210.

Acceptable Use Policy

Effective: January 1, 2024.

Our mission is to provide universal access to the world’s best education. We believe strongly in preserving free speech and expression for our users as well as academic freedom for our Content Providers and instructors. We also want to make sure that all of our users and instructors feel safe and comfortable while using our Services. We have drafted this policy to ensure that people understand and follow the rules when participating in our online community and otherwise using our Services.

We may remove or edit inappropriate content or activity identified by or reported to us. We may separately suspend, disable, or terminate a user's access to all or part of the Services.

1. You are prohibited from using our Services to share content that:

  • Contains illegal content or promotes illegal activities with the intent to commit such activities. Please keep in mind that users who are as young as 13 use Coursera, and we do not allow content that is inappropriate for these younger users.
  • Contains credible threats or organizes acts of real-world violence. We don’t allow content that creates a genuine risk of physical injury or property damage, credibly threatens people or public safety, or organizes or encourages harm.
  • Harrasses others. We encourage commentary about people and matters of public interest, but abusive or otherwise inappropriate content directed at private individuals is not allowed.
  • Violates intellectual property, privacy, or other rights. Do not share content that you do not have the right to share, claim content that you did not create as your own, or otherwise infringe or misappropriate someone else’s intellectual property or other rights. Always attribute materials used or quoted by you to the original copyright owner.
  • Spams others. Do not share irrelevant or inappropriate advertising, promotional, or solicitation content.
  • Otherwise violates the Coursera Terms of Use.

Please note that specific Content Offerings may have additional rules and requirements.

2. You also aren't allowed to:

  • Do anything that violates local, state, national, or international law or breaches any of your contractual obligations or fiduciary duties.
  • Share your password, let anyone besides yourself access your account, or do anything that might put your account at risk.
  • Attempt to access any other user's account.
  • Reproduce, transfer, sell, resell, or otherwise misuse any content from our Services, unless specifically authorized to do so.
  • Access, tamper with, or use non-public areas of our systems, unless specifically authorized to do so.
  • Break or circumvent our authentication or security measures or otherwise test the vulnerability of our systems or networks, unless specifically authorized to do so.
  • Try to reverse engineer any portion of our Services.
  • Try to interfere with any user, host, or network, for example by sending a virus, overloading, spamming, or mail-bombing.
  • Use our Services to distribute malware.
  • Use our Services or any functionality of the Coursera platform for anything other than for completing online courses or for pedagogical purposes.
  • Impersonate or misrepresent your affiliation with any person or entity.
  • Encourage or help anyone do any of the things on this list.
  • Visit or use our Services for any form of content, data, or text scraping (including but not limited to screen scraping, web harvesting, or web data extracting) through manual, mechanical, or automated means including by the use of bots or other similar software.
  • Use any content, data, or text in any form in the Services for text or data mining purposes, or develop or train any application, software, code, or data models including but not limited to generative artificial intelligence or other artificial intelligence and machine learning models irrespective of the purposes whether commercial or non-commercial.

Refund and Cancellation Policy

自 2025 年 10 月 1 日起生效。

有关 Coursera 的退款和取消政策详情，请参阅以下信息。请注意，不同计划或产品的政策可能有所不同。有关如何申请退款或取消订购的详细信息，请访问我们的 `学生帮助中心'。本退款和取消政策自上述生效日期起生效。

1.一次性购买

一般退款

指导项目/项目

Coursera 不为指导项目或任何其他项目提供退款。

课程

对于一次性付款购买的课程，如果您在付款后 7 天内或在获得证书前（以先到者为准）取消，您可以获得全额退款。

如果您预先注册了课程，您可以在课程开始后 7 天内或在获得证书之前取消课程，并获得全额退款，以先到者为准。

专项课程

对于一次性付款购买的专项课程，如果您在付款后 7 天内或在获得该专项课程证书之前（以先到者为准）取消课程，则可获得全额退款。

如果您预注册了某项专项课程，您可以在该专项课程推出后 7 天内或在获得证书前（以较早者为准）取消课程，并获得全额退款。

如果以一次性付款的方式预付印度专项课程的费用，在付款后 7 天内或在获得该专项课程的任何证书之前（以先到者为准）取消课程，可获得全额退款。

注：如果您是通过订阅计划而不是一次性购买来访问指导项目、课程或专项课程，则以下面的章节为准。

Coursera Plus 印度预付计划

如果您通过一次性付款预付了印度Coursera Plus 1个月、3个月或6个月的计划，如果您在付款后7天内或在获得该专项课程中任何一门课程的证书之前（以先到者为准）取消，您可以获得全额退款。

2.订阅计划

本节适用于所有Coursera订阅产品，包括Coursera Lite、Coursera Plus月度和年度计划，以及个人课程或专项课程订阅。对于 Coursera Plus Annual，Coursera 提供 14 天的退款期。对于所有其他订阅，Coursera 提供 7 天的免费试用期。

免费试用期间不能获得证书。要想获得结业证书，您必须：(i) 提前结束免费试用期，同意收取其订阅的第一笔适用付款；或 (ii) 等到相关免费试用期结束而不取消订阅。

一般情况

所有订购都将在您购买时所选择的期限内继续有效，然后自动续订相同的期限，除非您按照下述程序取消订购或订购被Coursera暂停或中止。

订阅计划不提供退款，但以下情况除外：(i) 法律要求；(ii) 您已升级到另一订阅计划并希望取消升级；或 (iii) Coursera明确规定的有限情况或特定促销条款。

Coursera 保留拒绝退款请求的权利，即使是在符合退款条件的情况下。此类拒绝可能包括但不限于涉及违反我们的使用条款、行为守则或荣誉守则的情况，重复退款请求，之前通过第三方市场处理的退款，退款活动，或您已完成分级内容并对其性能不满意的情况。

取消订阅

对于包月订阅，为避免在适用的 7 天免费试用期后被收取费用，您必须在试用期结束前取消订阅。

对于在购买时全额支付的年度订阅，您必须在 14 天内取消订阅才能获得退款。

如果您通过订阅预注册了某项专项课程，您可以在专项课程推出后 7 天内或在获得证书之前（以较早者为准）取消订阅并获得全额退款。

要取消订购，您必须在其账户 "我的购买 "页面下或通过Coursera 的支持服务取消。取消在当前账单期结束时生效。您将保留该期间剩余时间的访问权限，不会再产生任何费用。对于专项课程套餐，Coursera 将在您获得完整专项课程证书的当月月底自动取消套餐。

法律规定的退款申请流程

某些司法管辖区为您提供额外的消费者保护权利。例如，如果您位于英国或欧盟国家，您可能有权获得 14 天的退款期，退款期从开始访问适用的订阅时算起。如果您想根据这些法律行使退订权，必须通过学生帮助中心提交申请。

Coursera 将使用与其账户相关的信息验证您的位置，并在符合条件的情况下处理退款。截至本政策生效日，美国、墨西哥和印度等国家在Coursera标准的7天免费试用期之外不提供延长的退款或退出期。

请在7-10个工作日内处理任何适用的退款并将其反映在您的账户中。

升级退款

如果您从一种产品或计划升级到另一种产品或计划（例如，从一次性购买一门课程升级到Coursera Plus包月），您可以在升级后的试用期内酌情取消，但仅限于试用期作为新产品的一部分提供的情况，以避免在下一个账单日被收取费用；如果没有提供试用期，您也可以在首次付款日或新产品开始日（以较早者为准）起的7天内申请退款。

如果您从Coursera Plus月套餐升级到Coursera Plus年套餐，那么您可以在新的Coursera Plus年套餐首次付款之日起14天内取消套餐，以获得退款。

任何适用的退款都将在 7-10 个工作日内处理并反映在您的账户中。

3.学位和大学证书课程

学位和大学证书课程的退款政策由提供课程的内容提供商制定和管理。有关具体的退款条款，您应查阅相关机构的政策和通知。

4.其他付费服务

除非本政策另有规定或在注册过程中明确说明，Coursera 没有义务为任何其他付费服务提供退款或积分。

5.第三方市场

如果通过第三方市场（如苹果应用商店或其他支付平台）购买，则适用该市场的退款政策。在这种情况下，Coursera 不处理退款，也不对市场的决定承担任何责任。除非 Coursera 另有明确说明，否则任何退款请求均由第三方供应商全权负责处理。

6.促销优惠

Coursera 有时会提供专项折扣或促销优惠。这些优惠的资格由Coursera自行决定。如果您被认为不符合条件，优惠可能会被取消。Coursera可能会考虑您的付款方式或账户历史记录等因素来决定是否符合资格。限制和条款将在提供优惠时披露。

7.价格和订阅计划的变更

Coursera 保留随时自行决定更改订购计划或调整价格的权利。除另有规定外，任何变更将在提前通知您后生效。

8.欧洲用户的撤销权

根据适用法律，如果您在欧盟和英国，您有权在合同生效之日起 14 天内撤销合同。您可以撤回合同，无需提供理由，也无需承担费用，但注明的情况除外。如果在您明确同意的情况下，服务已经全部完成，或者在您承认的情况下，服务使用已经开始，则您将丧失撤销权。您必须在学生帮助中心使用明确的声明通知 Coursera 您决定退出。如果撤销合同，Coursera 将在收到通知后 14 天内偿还所有付款。除非另有约定，否则将使用原始付款方式进行退款。

注：对于有七天免费试用期的套餐，这七天的试用期应算作14天退订权的一部分。

Honor Code

Effective as of June 28, 2023.

All users of learning materials hosted on the Coursera platform are expected to abide by the following standards to ensure the integrity of learning within Coursera learning experiences. Learners are expected to familiarize themselves and comply with the Terms of Use for the Coursera platform and any code of conduct, academic policy, honor code or or any institution's requirements associated with programs which a learner has enrolled onto through the Coursera platform has established.

Academic misconduct undermines the value of Coursera hosted credentials and devalues the authentic efforts of other learners. Learners who engage in misconduct are therefore subject to consequences as described below.

Academic misconduct is defined as any activity which circumvents, or attempts to circumvent, the learning experience provided by the course through violation of course learning policies or specific policies provided by the instructor or outlined by the syllabus, or misrepresentation of the authorship or conditions of completion of course activities. The following standards provide clarification of the most common types of academic misconduct, but the list is not exhaustive. Other behavior may constitute academic misconduct in a particular course or across the Coursera platform.

Definitions

Work within a Coursera activity - all activity on the Coursera platform including logins and all course activities is subject to these policies. Work includes but is not limited to exams, quizzes, peer review activities, assessments, discussion board contributions, guided projects, and labs. Furthermore, activities outside the platform that pertain to coursework on the platform are also covered by these policies.

Unauthorized - activities that violate Coursera’s Terms of Use, course or platform policies, activities which are illegal, or those activities which violate academic standards or standards of integrity that a learner on the Coursera platform should be expected to know are considered to be unauthorized.

Violations

  1. Plagiarism: Plagiarism is when you copy or reproduce words, ideas, or any other materials from another source without giving credit to the original author. Plagiarism also includes the practice of employing or allowing another person to alter or revise your work, and then submitting the work as your own. Learners may discuss assessments among themselves, or with an instructor or tutor, but all assessment submissions must be original works done independently by the learner. This includes work paraphrased, translated or otherwise modified using automated means. Plagiarism can also include self plagiarism, where a learner submits the same work that they had already submitted for another assessment or module, where this is not disclosed and permitted.

  2. Use of Unauthorized Materials: using or consulting unauthorized materials (including electronic materials and generative AI tools including, but not limited to, ChatGPT or similar software or applications) or using unauthorized equipment or devices on any work within a Coursera activity, unless expressly permitted.

  3. Unauthorized collaboration: working together with any person on any work within a Coursera activity unless expressly permitted.

  4. Contract cheating: paying, trading, or otherwise getting another person to create work for submission to a Coursera course or for work within a Coursera activity.

  5. Impersonation: completing work within any Coursera activity (including but not limited to exams, assessments, and learning activities) when logged in as another user or having another user complete work within a Coursera activity when logged in as you; otherwise misrepresenting the authorship of work submitted on Coursera.

  6. Unauthorized sharing of resources: making any information about or solutions to homework, quizzes, exams, projects, and other assessments available to anyone else (except to the extent an assessment explicitly permits sharing solutions). This includes both solutions written by you, other learners, outside resources, or any solutions provided by the course staff or others.

  7. Fraud: any misrepresentation about the authorship or the conditions under which work within a Coursera activity was performed not otherwise specified or falsifying any evidence in support of any mitigating circumstances claim.

  8. Other: any other behavior that confers an unfair advantage to you or someone else or any activity that attempts to dishonestly improve your results or improve or harm the results of others in the performance of work within a Coursera activity.

Consequences for Non-degree Products

Coursera will determine relevant sanctions based on the kind of misconduct, the severity of the behavior, the stakes of the assessment, and any previous history of misconduct by the user.

No refunds will be issued in the case of any corrective action for such violations. Honor Code violations will be determined at the sole discretion of Coursera and Coursera partners. You will be notified if a determination has been made that you have violated this Honor Code and you will be informed of the corresponding action to be taken as a result of the violation.

Consequences for Degree Products

For Degree, MasterTrack, and University Certificate Programs, consequences are at the sole discretion of the content provider.

Revisions

下面列出了对我们条款内容的所有修订，并附有链接以查看每次修订的不同之处。