IT Support 课程可以帮助您学习故障排除技术、网络配置、客户服务技能和系统管理基础知识。您可以掌握软件安装、硬件维护和网络安全实践方面的专业知识。许多课程会介绍票务系统、远程桌面应用程序和 Network Monitoring 软件等工具,展示这些技能在实际 IT 环境中的应用。
Coursera
您将获得的技能: 根源分析, 服务诺, 变革管理, 自动化, 事件管理, 运行效率, 信息技术基础设施图书馆, IT 服务管理, IT 管理, 解决问题, 服务管理, 工作流程管理, 问题管理, 发布管理
初级 · 课程 · 1-4 周

您将获得的技能: Cloud Services, Cloud Platforms, Productivity Software, Cloud Computing, Google Workspace, Virtualization and Virtual Machines, Desktop Support, Cloud Applications, Business Technologies, Technical Support and Services, Microsoft 365, Technical Support, End User Training and Support, Servers, Help Desk Support, Virtual Machines, Network Troubleshooting, Microsoft Teams, Amazon Elastic Compute Cloud, Customer Inquiries
初级 · 课程 · 1-4 周

您将获得的技能: Technical Support and Services, Technical Support, Customer Support, Help Desk Support, Negotiation, Relationship Building, Business Relationship Management, Professional Networking, Verbal Communication Skills, Knowledge Transfer, Constructive Feedback, Initiative and Leadership, Ethical Standards And Conduct
初级 · 课程 · 1-4 周

Pearson
您将获得的技能: Git (Version Control System), Containerization, Bash (Scripting Language), Version Control, Linux Administration, Linux Servers, Linux, Docker (Software), Shell Script, Ansible, Kubernetes, Configuration Management, Application Deployment, Systems Administration
中级 · 课程 · 1-4 周

Pearson
您将获得的技能: Firewall, Linux Administration, Authorization (Computing), Linux Servers, Security Controls, Linux, Authentications, Network Security, Linux Commands, System Configuration, Servers, Server Administration, Encryption, Command-Line Interface
中级 · 课程 · 1-4 周

Pearson
您将获得的技能: Linux Administration, Operating System Administration, Linux Servers, Systems Administration, System Monitoring, Linux, Performance Tuning, File Management, Data Storage Technologies, Network Troubleshooting, Remote Access Systems, User Interface (UI), User Accounts, File Systems
中级 · 课程 · 1-4 周

您将获得的技能: User Accounts, Technical Support and Services, User Provisioning, Virtual Private Networks (VPN), VPN Clients, Authentications, Encryption, Data Sharing
中级 · 课程 · 3-6 个月

Pearson
您将获得的技能: Ubuntu, Linux, Bash (Scripting Language), Linux Commands, Command-Line Interface, Unix Commands, Operating System Administration, File Management, Red Hat Enterprise Linux, Software Installation, System Configuration
中级 · 课程 · 1-4 周
您将获得的技能: Operating System Administration, Package and Software Management, IT Infrastructure, Network Troubleshooting, Computer Networking, Infrastructure Security, Encryption, Data Security, Desktop Support, Network Security, Routing Protocols, TCP/IP, Lightweight Directory Access Protocols, Technical Support, Active Directory, Network Protocols, Computer Hardware, Cloud Computing, Customer Service, Debugging
初级 · 专业证书 · 3-6 个月

您将获得的技能: Hardware Troubleshooting, Computer Hardware, Digital Transformation, Technical Support, System Support, Servers, Network Security, Data Security, IT Infrastructure, Operating Systems, Data Storage, Computer Networking
初级 · 课程 · 1-4 周

您将获得的技能: Operating System Administration, Network Security, Systems Administration, Package and Software Management, Computer Networking, Information Systems Security, IT Infrastructure, Servers, Microsoft Windows, Cloud Infrastructure, Cybersecurity, Server Administration, OSI Models, Encryption, Technical Support, Network Troubleshooting, Operating Systems, TCP/IP, Computer Hardware, Software Installation
初级 · 专业证书 · 3-6 个月

您将获得的技能: 技术支持, 客户服务, 数据存储, 服务台支持, 网络故障排除, 网络安全, 系统支持, 问题跟踪, 计算机硬件, 通用网络, 云计算, 操作系统, 硬件故障排除, 云服务
中级 · 课程 · 1-3 个月