中This course is designed to give you a strong foundation in today’s most critical business tools and platforms. You’ll gain hands-on experience with leading cloud service providers, including Amazon Web Services, Microsoft Azure, and Google Cloud Platform, learning how virtual machines and hypervisors are used to optimize business environments. The module also covers escalation procedures, teaching you how to identify when and how to reach out to internal or external support teams for cloud-related issues. In addition, you’ll explore the productivity applications that drive modern workplaces—such as email, chat, file sharing, and collaboration tools for video conferencing, document creation, and more. By mastering these technologies, you’ll be prepared to support users, troubleshoot common issues, and ensure seamless business operations.
您将学到什么
Understand and support major cloud platforms, including AWS, Azure, and Google Cloud.
Explain and manage virtual machines and hypervisors in business environments.
Identify escalation paths and collaborate with internal and external support teams for cloud issues.
Support and troubleshoot key productivity applications, including email, chat, file sharing, and collaboration tools.
您将获得的技能
- Cloud Services
- Cloud Platforms
- Cloud Computing
- Desktop Support
- Technical Support and Services
- Business Technologies
- Servers
- Customer Inquiries
- Productivity Software
- Virtualization and Virtual Machines
- Microsoft Teams
- Cloud Applications
- Google Workspace
- Network Troubleshooting
- Technical Support
- Microsoft 365
- Amazon Elastic Compute Cloud
- Help Desk Support
- End User Training and Support
- Virtual Machines
要了解的详细信息
添加到您的领英档案
September 2025
2 项作业
了解顶级公司的员工如何掌握热门技能
积累特定领域的专业知识
- 向行业专家学习新概念
- 获得对主题或工具的基础理解
- 通过实践项目培养工作相关技能
- 获得可共享的职业证书
该课程共有1个模块
In this module, you’ll explore cloud products, including cloud storage and cloud applications, as well as the concept of virtualization. You’ll learn how virtualization allows you to run software versions of hardware appliances, like servers, within other servers, and how this technique can also be applied to routing and switching devices. You’ll also dive into productivity applications that are important in a business environment, such as Microsoft Office 365 and Webex. You’ll gain the knowledge you need to support these applications and communicate effectively with customers to help resolve any issues they may encounter.
涵盖的内容
11个视频2个作业
获得职业证书
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常见问题
Yes, you can preview the first video and view the syllabus before you enroll. You must purchase the course to access content not included in the preview.
If you decide to enroll in the course before the session start date, you will have access to all of the lecture videos and readings for the course. You’ll be able to submit assignments once the session starts.
Once you enroll and your session begins, you will have access to all videos and other resources, including reading items and the course discussion forum. You’ll be able to view and submit practice assessments, and complete required graded assignments to earn a grade and a Course Certificate.
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