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在整个课程(说明和评估)中使用的语言。
了解产品必需的
级别必需的
课程长度必需的
技能必需的
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教师必需的
探索 "客户洞察 "课程目录
- 状态:免费试用
Simplilearn
您将获得的技能: Google Analytics, Marketing Budgets, Pay Per Click Advertising, Digital Marketing, Paid media, Google Ads, Marketing Strategies, Digital Advertising, Driving engagement, Campaign Management, Web Analytics, Online Advertising, Advertising Campaigns, Budget Management, Bidding, Marketing Analytics, Lead Generation, Facebook, A/B Testing, Consumer Behaviour
- 状态:预览
Knowledge Accelerators
您将获得的技能: 流程管理, 客户支持, 积极性, 解决客户投诉, 问候客户, 改善客户体验, 沟通, 解决问题, 组织技能, 客户参与, 同理心, 客户服务, 服务台支持, 协作
- 状态:免费试用
CVS Health
您将获得的技能: 时间管理, 沟通, 冲突管理, 事务处理, 解决客户投诉, 解决问题, 根源分析, 收银机操作, 同理心, 客户服务, 非语言交流, 降级技巧, 积极倾听, 零售店运营
- 状态:免费试用
IE Business School
您将获得的技能: 用户体验, 跨职能合作, 整合营销传播, 客户洞察, 品牌战略, 打造品牌, 客户体验战略(CX), 管理团队, 消费者行为, 改善客户体验, 商业道德, 品牌管理, 员工参与, 行为经济学
- 状态:免费试用
CVS Health
您将获得的技能: 情绪商数, 时间管理, 沟通, 团队合作, 问候客户, 解决问题, 数据输入, 呼叫中心经验, 语言交流技能, 性能指标, 个人发展, 呼入电话, 解决客户投诉, 客户服务, 成长意识, 客户数据管理, 客户咨询, 降级技巧
Alfaisal University | KLD
您将获得的技能: Customer Service, Customer Relationship Building, Customer and Client Support, Customer Complaint Resolution, Customer Retention, Business Planning, Company, Product, and Service Knowledge, Communication, Ethical Standards And Conduct
- 状态:免费试用
Salesforce
您将获得的技能: 数据驱动的决策制定, 销售支持, 用户关系管理, 客户支持, 绩效报告, 销售策略, 仪表板, 销售业务, Salesforce, 数据可视化, 业务报告, 客户成功管理, 客户服务, 销售管理
- 状态:免费试用
CVS Health
您将获得的技能: 时间管理, 事务处理, 冲突管理, 建立客户关系, 问候客户, 沟通, 追加销售, 团队合作, 解决客户投诉, 数据输入, 收银机操作, 呼叫中心经验, 同理心, 客户服务, 成长意识, 交叉销售, 面试技巧, 积极倾听, 降级技巧, 零售店运营
Coursera Project Network
您将获得的技能: Excel Formulas, Google Sheets, Service Level, Spreadsheet Software, Customer Data Management, Customer Support, Data Entry, Data Validation, Process Analysis, Data Analysis, Data Integration, Organizational Skills, Data Management
Coursera Project Network
您将获得的技能: HubSpot CRM, Customer Relationship Management (CRM) Software, Customer Relationship Management, Gmail, Help Desk Support, Marketing, Sales Support, Client Support
- 状态:新状态:免费试用
Google
您将获得的技能: Customer Analysis, User Feedback, Contextual Advertising
- 状态:预览
O.P. Jindal Global University
您将获得的技能: Economics, Game Theory, Economic Development, Market Dynamics, Socioeconomics, Behavioral Economics, Business Economics, Policy Analysis, Public Policies, Decision Making, Market Analysis, Consumer Behaviour, Supply And Demand, Analysis, Cost Benefit Analysis, Strategic Decision-Making, Competitive Analysis, Production Planning, Critical Thinking, Resource Allocation
总之,以下是 10 最受欢迎的 customer insights 课程
- Strategies for Paid Campaigns: Simplilearn
- 客户服务基础: Knowledge Accelerators
- 客户服务简介: CVS Health
- 品牌与客户体验: IE Business School
- 呼叫中心客户服务: CVS Health
- خدمة العملاء | Customer Service: Alfaisal University | KLD
- Salesforce 中的报告、仪表板和客户成功案例: Salesforce
- CVS Health 呼叫中心客户服务: CVS Health
- Create Customer Support Data with Google Sheets: Coursera Project Network
- HubSpot: Working with a ticketing system : Coursera Project Network