Service Management

服务管理是一种以客户为中心的方法,用于提供和管理满足客户需求和期望的服务。Coursera 的服务管理目录教您通过了解和实施各种服务管理框架、实践和技术来监督服务的成功交付和支持。您将了解服务战略、设计、过渡、运营和持续服务改进的原则。您还将深入了解服务生命周期管理、IT 在服务管理中的作用,以及质量保证、客户满意度和服务水平协议在建立有效服务管理中的重要性。通过掌握这些技能,您可以提高在各种业务和 IT 环境中管理和改进服务的能力。
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“service management” 的结果

  • 状态:新
    状态:免费试用

    您将获得的技能: Kubernetes, API Gateway, Network Administration, General Networking, Network Architecture, Network Security, Application Deployment, Containerization, Service Management

  • 状态:免费试用

    您将获得的技能: 改善客户体验, 客户体验战略(CX), 创新, 酒店管理, 客户服务, 医疗保健, 收入管理, 营销, 服务管理, 商业营销, 医疗保健行业知识, 产品营销, 接待服务

  • 状态:预览

    您将获得的技能: Organizational Change, Stakeholder Management, Change Management, Organizational Strategy, Team Management, Culture Transformation, Service Management, Innovation, Service Design, Process Management, Operations Management, Process Improvement, Healthcare Industry Knowledge, Health Care Administration, Process Design, Continuous Improvement Process, Leadership, Empowerment

  • 状态:预览

    您将获得的技能: 案例研究, 运行分析, 员工管理, 决策, 能力管理, 客户服务, 质量改进, 工艺优化, 劳动力管理, 服务设计, 可持续商业, 业务过程, 服务管理, 流程图, 精益方法, 运行效率, 运营管理

  • 状态:新
    状态:免费试用

    您将获得的技能: Kubernetes, Docker (Software), Containerization, Cloud-Native Computing, Application Deployment, YAML, Devops Tools, Command-Line Interface, Google Cloud Platform, Web Applications, Cloud Infrastructure, Development Environment, Configuration Management, Nginx, CI/CD, Software Installation, MongoDB, Service Management, Infrastructure Architecture, Infrastructure Security

  • 状态:新
    状态:免费试用

    您将获得的技能: Linux Administration, Linux, Package and Software Management, Remote Access Systems, File Management, Linux Commands, Operating System Administration, OS Process Management, Systems Administration, System Monitoring, File Systems, General Networking, Network Administration, System Configuration, Command-Line Interface, Software Installation, Service Management

  • 状态:预览

    您将获得的技能: Application Deployment, Cloud Platforms, CI/CD, Cloud Computing, Cloud Infrastructure, Cloud Services, Platform As A Service (PaaS), Service Management, Cloud Security, Containerization, Application Development, System Monitoring, Command-Line Interface

  • 状态:免费试用

    Fundação Instituto de Administração

    您将获得的技能: Operations Management, Process Improvement, Revenue Management, Process Analysis, Business Operations, Lean Six Sigma, Operational Performance Management, Lean Methodologies, Operational Efficiency, Continuous Improvement Process, Service Management, Quality Management, Strategic Planning, Capacity Management

  • 状态:预览

    Coursera Instructor Network

    您将获得的技能: Service Level Agreement, Service Management, Performance Measurement, Customer Service, Supplier Performance Management, Cloud Services, Expectation Management, Cloud Storage, Key Performance Indicators (KPIs), Contract Negotiation, Performance Reporting, Case Studies, Negotiation, Communication

  • 您将获得的技能: Windows PowerShell, Scripting, Operating System Administration, Automation, Windows Servers, Data Validation, Server Administration, Administration, Software Installation, Data Import/Export, Service Management, Cloud Computing, Remote Access Systems, Extensible Markup Language (XML), Debugging

  • 状态:免费试用

    Cisco Learning and Certifications

    您将获得的技能: 命令行界面, 系统监控, 操作系统, Windows 服务器, 网络管理, Microsoft Windows, Linux 命令, 系统配置, Linux 管理, 恶意软件保护, 文件系统, Linux, 安全控制, 服务管理, 端点安全, 活动目录, Network Security, Operating System 管理, Windows PowerShell

  • 您将获得的技能: Linux Administration, Package and Software Management, Linux, User Accounts, Operating System Administration, System Monitoring, Linux Commands, User Provisioning, Amazon Web Services, Unix Commands, Network Troubleshooting, File Management, Command-Line Interface, File Systems, Amazon Elastic Compute Cloud, Systems Administration, General Networking, Service Management

是什么让您今天来到 Coursera?

主要合作伙伴

  • Packt
  • Google Cloud
  • EDUCBA
  • Pearson
  • Fundação Instituto de Administração
  • Starweaver
  • Microsoft
  • Vanderbilt University