The genuine upbeat delivery of the key concepts in this course are great! He is a knowledgeable teacher willing to pose the questions that we need to give serious consideration to. Additionally he is forthright in the importance of doing honest measurements for improvement. I highly recommend this course due to his remarkable balance and maturity to deliver this sometimes contentious material in a genuinely healthy, productive manner. I do recommend to add some more courses towards a higher specialization with difficult managerial scenarios and redirectIng conversations in healthy directions.

I'm certainly a fan of Dr. Baker. He has a very affable nature and makes the course enjoyable. I would highly recommend that you do the optional discussion questions as you get the opportunity to apply what you have learned. It makes the learning stick and applicable to your organization. - Thank you, Andrew J Singleton

So well put together and just fun to take. The delivery was just right and the Instructure was insightful and fun at the same time.

Excellent Course. The trainer was awesome and has presented very well

Wonderful course! Thank you for your knowledge and expertise.

Great course material and presentation.

great information

GREAT COURSE

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