Go beyond technical project management and master the power skill that drives success—learn how to truly connect, not just communicate, as an effective program or project leader.

Earning a certification like the PMP® or CAPM® gives you the technical foundation to manage projects—but true leadership requires more than process knowledge. It requires connection. In this course, you'll go beyond what’s taught in the Project Management Body of Knowledge (PMBOK® Guide) to explore the deeper dynamics of effective communication. You’ll discover how communication is not just the transfer of information, but the creation of shared understanding between sender and receiver. Through the Understanding Triad—know-what, know-how, and know-why—you’ll learn how to tailor your message to every audience: team members, stakeholders, customers, and executives. This approach helps you ensure your message is not just delivered, but understood and acted upon. By the end of the course, you’ll be equipped to lead conversations that drive alignment, strengthen collaboration, and accelerate project success. Communication becomes more than a skill—it becomes your strategic advantage as a program or project leader. Certified program and certified project managers earn 10 professional development units (PDU) as they learn how communication can make a difference in every interaction, and become a truly effective program or project manager.