Participants will learn to optimize operations, enhance productivity, and address real-world challenges through strategic planning and effective implementation. The curriculum combines theoretical knowledge with practical applications to equip learners with the skills needed for successful operations management in various industries.
Little’s law allows for the quick calculation of throughput times, throughput rates and inventories in operations, the system’s approach allows for the structuring of process analysis
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5个视频5篇阅读材料5个作业
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5个视频•总计46分钟
What is operations management?•4分钟
ASM, mass production •10分钟
Evolution of the scope of operations•11分钟
Convergence i4.0, servitization and sustainability•12分钟
Process management•9分钟
5篇阅读材料•总计190分钟
Syllabus•10分钟
Introduction and historical evolution of production and operations management•20分钟
Introduction and historical evolution of production and operations management•40分钟
Industry 4.0 & the “convergence” •60分钟
Product design and process selection•60分钟
5个作业•总计60分钟
Quiz Lesson 1•10分钟
Quiz Lesson 2•10分钟
Quiz Lesson 3•10分钟
Quiz - Lesson 4•10分钟
Graded Quiz - Week 1•20分钟
Week 2 - Operations strategy
第 2 单元•小时 后完成
单元详情
The trade-off analysis framework helps operations to keep focused, the importance performance matrix allows for the establishment of strategic priorities in operations, the content analysis (objectives x decision areas) allows for defining priorities of operations decisions aligned with the operations strategy
涵盖的内容
5个视频4篇阅读材料5个作业
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5个视频•总计33分钟
Why operations strategy•5分钟
Order winners and qualifiers•6分钟
Trade-offs, static and dynamic•6分钟
Importance x performance matrix•10分钟
Operations decision areas•7分钟
4篇阅读材料•总计85分钟
Production and operations strategy•20分钟
Production and operations strategy•30分钟
Production and operations strategy•15分钟
Production and operations strategy•20分钟
5个作业•总计60分钟
Quiz - Lesson 1•10分钟
Quiz - Lesson 2•10分钟
Quiz - Lesson 3•10分钟
Quiz Lesson 4•10分钟
Graded Quiz - Week 2•20分钟
Week 3 - Service operations management
第 3 单元•小时 后完成
单元详情
Value prism helps design and manage resources in service operations; Queuing theory helps design service systems; Revenue management helps define pricing and capacity allocation decisions in services; the 5-gap model allows for identifying the root causes of service problems
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6个视频4篇阅读材料4个作业
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6个视频•总计36分钟
The traditional way: PIHI•8分钟
A new way: the value prism I•6分钟
A new way: the value prism II•4分钟
Queueing theory•5分钟
Revenue management•4分钟
The 5-gap model•8分钟
4篇阅读材料•总计230分钟
An operations management view of the services and goods offering mix•60分钟
An operations management view of the services and goods offering mix•60分钟
Capacity and queues in operations•60分钟
Service quality management•50分钟
4个作业•总计60分钟
Quiz - Lesson 1•15分钟
Quiz - Lesson 2•15分钟
Quiz - Lesson 3•15分钟
Quiz - Lesson 4•15分钟
Week 4 - Theory of Constraints
第 4 单元•小时 后完成
单元详情
The principles of the Theory of Constraints allows for the identification and management of bottlenecks in operations systems; the ToC continuous improvement process allows for the ToC to be continually applied for operations improvement
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6个视频4篇阅读材料5个作业
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6个视频•总计47分钟
How much money can you make?•7分钟
How much money can you make? Solution•12分钟
The objectives of Theory of Constraints •2分钟
Principles I•15分钟
Principles 2•5分钟
The ToC improvement and use of ToC in services•7分钟
4篇阅读材料•总计75分钟
Theory of constraints in operations•10分钟
Theory of constraints in operations•15分钟
Theory of constraints in operations•30分钟
Theory of constraints in operations•20分钟
5个作业•总计61分钟
Quiz - Lesson 1•10分钟
Quiz - Lesson 2•10分钟
Quiz - Lesson 3•10分钟
Quiz - Lesson 4•10分钟
Graded Quiz - Week 4•21分钟
Week 5 - Process improvement
第 5 单元•小时 后完成
单元详情
Process analysis concepts and tools, Quality management concepts and tools.
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5个视频4篇阅读材料4个作业
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5个视频•总计99分钟
Process analysis - introduction•6分钟
Process analysis - tools•6分钟
Quality management - Introduction•7分钟
Quality management - tools•5分钟
Recording of Live Session - Operations Management on 22-07-11 20:17:14 [15:31]•76分钟
A FIA está entre as 3 melhores escolas de negócios do país e no grupo das 55 melhores do mundo, no ranking do Financial Times. Trabalhamos ininterruptamente na geração de conhecimento aplicado e de novas práticas de excelência na Administração. Atuando nas áreas da Consultoria, Educação Executiva e Pesquisa, em 2016, a FIA foi reconhecida/premiada como a melhor instituição com soluções voltadas a Educação Executiva, pela conceituada revista The New Economy.
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