Operations Management

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Operations Management

位教师：Anna Saez de Tejada Cuenca

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4个模块

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4 项作业

授课语言：英语（English）

了解顶级公司的员工如何掌握热门技能

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Petrobras, TATA, Danone, Capgemini, P&G 和 L'Oreal 的徽标

该课程共有4个模块

Tailored for operational and administrative professionals with a foundational understanding of process management and decision-making in business environments, this course invites you to discover the point where business dreams become operational. It explores how key operational decisions are linked to organizational strategy, teaches you to identify and design critical processes, and helps you master the management of flows, service times, and inventories to turn operations into tangible results. By the end of the course, participants will be able to connect everyday operational tasks to the organization’s goals, ensuring efficient workflows and tangible improvements in day-to-day activities.

Welcome to the introductory operations module! In this module, we will discover aspects of how operations work, what are the key decisions to be made and how they relate to the organization's strategy. By the end of the course, participants will be able to apply a framework for operations management in their own company or department.

涵盖的内容

9个视频10篇阅读材料1个作业

9个视频总计30分钟

Welcome to IESE Business School: A Remarkable Story2分钟
Introduction to What are Operations1分钟
What are operations and what does their management involve?3分钟
The triple promise6分钟
Examples of the triple promise3分钟
Operations compass7分钟
Structure of operations - Part 1 3分钟
Structure of operations - Part 22分钟
Conclusion of the module Introduction to Operations Management2分钟

10篇阅读材料总计46分钟

Discover the course structure5分钟
Meet the professors behind this course10分钟
🧠 Remember2分钟
🧠 Remember5分钟
💡 Consider3分钟
The triple promise and the operations compass3分钟
💡 Think for a minute5分钟
🧠 Remember5分钟
🧠 Remember3分钟
📌 Take away 5分钟

1个作业总计30分钟

Test: The Operations Compass30分钟

This module will allow you to identify the critical processes of a company, understand which activities add value, and decide the right sizing of the resources needed to operate.

涵盖的内容

5个视频5篇阅读材料1个作业

5个视频总计16分钟

Introduction to Process Analysis1分钟
The elements of a process7分钟
Fundamental process variables2分钟
Fundamental process variables - Interpretation5分钟
Conclusion of the module Process Analysis1分钟

5篇阅读材料总计24分钟

💡 Reflect10分钟
🧠 Remember3分钟
💡 Consider3分钟
🧠 Remember3分钟
📌 Take away 5分钟

1个作业总计30分钟

Test: Key Operational Metrics30分钟

In this module, you will understand how capacity, demand patterns and, above all, the priority we give products and customers affect times.

涵盖的内容

16个视频17篇阅读材料1个作业

16个视频总计87分钟

Introduction to the module Flow and Queue Management4分钟
Throughput time7分钟
Analysis of throughput time3分钟
The seven components of throughput time5分钟
Simulation - Situation 05分钟
Simulation - Situation 15分钟
Simulation - Situation 25分钟
Simulation - Situation 35分钟
The Utilization Law14分钟
Advantages of aggregation8分钟
Hybrid systems5分钟
Method 1 - Times6分钟
Method 2 - WIP or queues2分钟
Method 3 - Build-up curves (Input/Output)7分钟
Little's Law5分钟
Conclusion of the module Flow and Queue Management 2分钟

17篇阅读材料总计76分钟

💡 Consider10分钟
The impact of variability - Introduction2分钟
Analysis of Situation 0 5分钟
Analysis of Situation 15分钟
Analysis of Situation 25分钟
Analysis of Situation 35分钟
🧠 Remember!3分钟
Queue system design - Introduction5分钟
💡 Consider10分钟
💡 Consider3分钟
🧠 Remember3分钟
Addendum: Measurement of waiting times and queues - Introduction1分钟
Method 1. Conclusions - Times5分钟
Method 2. Conclusions - WIP or queues2分钟
Method 3 Conclusions - Build-up curves (Input/Output)5分钟
🧠 Remember2分钟
📌 Take away5分钟

1个作业总计30分钟

Test: Exploring Impacts on Work-in-Progress, Queues, and Working Capital30分钟

In this module, you will learn what inventories are, as well as some of the key aspects involved in managing them efficiently.

涵盖的内容

9个视频7篇阅读材料1个作业

9个视频总计38分钟

Introduction to the module Inventory Management2分钟
Queues and inventories: same phenomenon, different solutions2分钟
Impact and cost of inventories2分钟
Types of inventory7分钟
Operating functions of inventories9分钟
Key decisions in inventory management4分钟
Factors that impact batch size5分钟
Factors that affect safety inventory4分钟
Conclusion of the module Inventory Management2分钟

7篇阅读材料总计20分钟

🧠 Remember3分钟
🧠 Remember2分钟
🧠 Remember! 2分钟
🧠 Remember5分钟
🧠 Remember2分钟
💡 Reflect1分钟
📌 Take away 5分钟

1个作业总计30分钟

Test: Inventories30分钟

位教师

授课教师评分

(12个评价)

Anna Saez de Tejada Cuenca

IESE Business School

1 门课程4,968 名学生

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IESE Business School

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已于 Oct 15, 2025审阅

Good general intro. Content needs some tidying up.

已于 Feb 10, 2026审阅

I learned a lot from this subject, and Coursera really helped me gain more knowledge and understand many new things.

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