中This course will teach you how to get the most out of Google Cloud Support. You will learn about the different support services provided by Google Cloud Customer care, how to create and manage support cases, how to view known issues affecting Google Cloud services, and how to communicate effectively with Support Engineers. You will also learn about the different case priorities and Service Level Objectives (SLOs), increase your understanding around case status, and how to escalate a support case if necessary.
Google Cloud Customer Care Fundamentals
您将学到什么
Identify the steps involved in the lifecycle of a support case
Identify known issues affecting Google Cloud Services
Differentiate the levels of support provided by Google Cloud Customer Care
Create, manage, and view support cases
您将获得的技能
要了解的详细信息
可分享的证书
添加到您的领英档案
作业
3 项作业
授课语言：英语（English）
了解顶级公司的员工如何掌握热门技能
该课程共有4个模块
Introduce course and state learning objectives
涵盖的内容
1个视频
This module introduces the Standard, Enhanced, and Premium support options in the Customer Care portfolio in the first video. The second video discusses best practices for capturing a log file and then demonstrates how to do so with personal information removed. The final activity is a knowledge check.
涵盖的内容
2个视频1个作业
This module demonstrates how to file a support case at the appropriate priority level and explains how Customer Care works to resolve a ticket after it has been created and when it is appropriate to escalate a case.
涵盖的内容
3个视频1个作业
This module explains what happens after a solution has been identified by the Customer Care team in the first video, followed by a knowledge check. The final activity is a PDF listing Additional Resources about case priority, status, description, and other information not covered in the videos of this course.
涵盖的内容
1个视频1篇阅读材料1个作业
位教师
提供方
从 Cloud Computing 浏览更多内容
Google Cloud
状态：免费试用
状态：免费试用
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常见问题
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