中Designed for aspiring and entry-level hospitality professionals, this comprehensive course provides a thorough understanding of the hotel front office. You'll gain the knowledge and practical skills needed to excel in roles such as a Front Desk Agent, Receptionist, and Guest Services Representative. Explore the key functions, master guest interactions, manage operations efficiently, and learn strategies to maximise revenue. This course equips you with the confidence and skills to launch a successful career in the world of hotel front office operations.
Hotel Front Office Operations
您将学到什么
Customer Service
Communication
Hotel Operations
您将获得的技能
- Property Management Systems
- Hospitality Management
- Cross Selling
- Upselling
- Greeting Customers
- Interpersonal Communications
- Communication Strategies
- Operational Efficiency
- Revenue Management
- Front Office
- Active Listening
- Office Procedures
- Guest Relations
- Hospitality
- Prioritization
- Hotel Operations
- Verbal Communication Skills
- Administrative Support and Clerical Tasks
- Telephone Skills
- Computer Literacy
要了解的详细信息
可分享的证书
添加到您的领英档案
作业
4 项作业
授课语言：英语（English）
了解顶级公司的员工如何掌握热门技能
该课程共有3个模块
This module provides a comprehensive introduction to the hotel front office, covering its structure, key responsibilities, and essential technology. You'll learn about image standards and interpersonal skills necessary for effective guest interaction and service delivery.
涵盖的内容
6个视频1篇阅读材料2个作业
This module equips you with essential Front Office skills, covering efficient multitasking, interdepartmental communication, active listening, and professional telephone etiquette. You'll also learn common Front Office acronyms to enhance your communication and efficiency in a hotel environment.
涵盖的内容
5个视频1个作业
This module focuses on maximising hotel revenue and guest satisfaction through effective front office strategies. Learn how to implement up-selling and cross-selling techniques, optimise room allocations and upgrades, and manage reservations to encourage repeat business.
涵盖的内容
3个视频1个作业
位教师
授课教师评分
4.5 (15个评价)
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状态：预览Dubai College of Tourism
状态：预览Dubai College of Tourism
状态：免费试用
状态：免费试用ESSEC Business School
人们为什么选择 Coursera 来帮助自己实现职业发展
Felipe M.
自 2018开始学习的学生
''能够按照自己的速度和节奏学习课程是一次很棒的经历。只要符合自己的时间表和心情，我就可以学习。'
Jennifer J.
自 2020开始学习的学生
''我直接将从课程中学到的概念和技能应用到一个令人兴奋的新工作项目中。'
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自 2021开始学习的学生
''如果我的大学不提供我需要的主题课程，Coursera 便是最好的去处之一。'
Chaitanya A.
''学习不仅仅是在工作中做的更好：它远不止于此。Coursera 让我无限制地学习。'
学生评论
4.8
45 条评论
- 5 stars
84.44%
- 4 stars
13.33%
- 3 stars
2.22%
- 2 stars
0%
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0%
显示 3/45 个
MS
5
已于 Aug 3, 2025审阅
We helpful to understand the basic Hotel concept with the course how the Front Office Operations works.
常见问题
To access the course materials, assignments and to earn a Certificate, you will need to purchase the Certificate experience when you enroll in a course. You can try a Free Trial instead, or apply for Financial Aid. The course may offer 'Full Course, No Certificate' instead. This option lets you see all course materials, submit required assessments, and get a final grade. This also means that you will not be able to purchase a Certificate experience.
When you purchase a Certificate you get access to all course materials, including graded assignments. Upon completing the course, your electronic Certificate will be added to your Accomplishments page - from there, you can print your Certificate or add it to your LinkedIn profile.
Yes. In select learning programs, you can apply for financial aid or a scholarship if you can’t afford the enrollment fee. If fin aid or scholarship is available for your learning program selection, you’ll find a link to apply on the description page.
更多问题
提供助学金，