学员评论和反馈 Interacting with Customers

4.784 条评论

关于本课程

This course presents the different customer interactions that happen in a retail setting and allows you to experience real interactions through simulations and scenarios. Interactions examined include in-person, on the phone, or through social media. In addition, you will take your knowledge into the community to observe and evaluate interactions at any business that provides customer service. You will rate interactions by distinguishing between successful interactions and interactions that need improvement interactions as each type of interaction is presented.

精选评论

5.0评论日期：Jun 26, 2024

It was a great course especially the examples of deescalating and showing empathy.

5.0评论日期：Sep 20, 2023

This course guided my thinking into developing a more professional structure to enhance my direct love of working with people in a Customer Service setting.

5.0评论日期：Apr 17, 2025

Denielle was a Outstanding Instructor; Interacting with Customers was Informative and included many key terms and concepts that are useful in the Industry!

5.0评论日期：Feb 22, 2026

This course is so perfect for beginner. I would recommded it.

4.0评论日期：Sep 23, 2025

bugs in the assessment feature not giving genuine score for assessments and assignment submission.

5.0评论日期：Aug 13, 2024

Great detailed information to assist the customer service rep!

所有审阅

显示：20/23

Ryan Kristopher Dunn

4.0

评论日期：Jul 30, 2024

As good as first course, recommend 2x speed

Samantha Ross

1.0

评论日期：Sep 18, 2023

making customer service more trivial than it really is

Constance Troxell

5.0

评论日期：Sep 27, 2024

I enjoyed this course very much and learned a great deal in improving my customer service skills. Trying to de-escalate customers was the most beneficial to me. I like the examples it showed you and the interactive portions.

Virginia Michaels

5.0

评论日期：Sep 20, 2023

This course guided my thinking into developing a more professional structure to enhance my direct love of working with people in a Customer Service setting.

SAMUEL ANTON

5.0

评论日期：Apr 17, 2025

Denielle was a Outstanding Instructor; Interacting with Customers was Informative and included many key terms and concepts that are useful in the Industry!

J As (MusicSpeaks)

5.0

评论日期：Jun 27, 2024

It was a great course especially the examples of deescalating and showing empathy.

NURBELIS PATRICIA CASTRO OVIEDO

5.0

评论日期：Dec 5, 2024

Me parece un excelente curso muy completo a lo que yo necesitaba

Susan Roberts

5.0

评论日期：Aug 14, 2024

Great detailed information to assist the customer service rep!

THIRI HTAR WAI

5.0

评论日期：Feb 23, 2026

This course is so perfect for beginner. I would recommded it.

SANAA MANSUR ALQADI

5.0

评论日期：Mar 18, 2025

"Thank you for the valuable information."

Ali Mahmoud

5.0

评论日期：Jul 19, 2024

such a great course

Khadar Warsame

5.0

评论日期：Aug 20, 2023

I recommended it.

Gustavo Diego Salguero Morales

5.0

评论日期：Feb 26, 2026

Great Course

Gabriel Santiago Figueredo Cortina

5.0

评论日期：Oct 3, 2024

EXCELLENT

Jeff Noel

5.0

评论日期：Feb 25, 2026

Nice

SALMAH SALAH BIN SALEH ALHUJURI SALMAH SALAH BIN SALEH ALHUJURI

5.0

评论日期：Aug 6, 2024

شكرا

Shelin Puspa

5.0

评论日期：Jul 29, 2023

Good

Michael Chidiebere

4.0

评论日期：Sep 24, 2025

bugs in the assessment feature not giving genuine score for assessments and assignment submission.

Arowosegbe Oluwadamilola Gift

4.0

评论日期：May 2, 2025

How can i get my certificate

Mohamed Ibrahim salih

4.0

评论日期：Jan 7, 2024

A remarkable Course