This course empowers learners with the skills to design and manage user-centric digital experiences using Salesforce Experience Cloud. It focuses on bridging the gap between user needs and organizational data, offering practical strategies for building and maintaining effective online platforms.
Mastering Salesforce Experience Cloud
您将学到什么
Define your audience and strategy for an Experience Cloud site
Understand the technical and operational requirements for supporting your site
Work with the Experience Cloud data model and standard features
您将获得的技能
要了解的详细信息
可分享的证书
添加到您的领英档案
最近已更新！
November 2025
作业
14 项作业
授课语言：英语（English）
了解顶级公司的员工如何掌握热门技能
该课程共有14个模块
In this section, we explore defining Experience Cloud strategy objectives, identifying stakeholders, and establishing success metrics for effective digital engagement.
涵盖的内容
2个视频3篇阅读材料1个作业
In this section, we explore organizing feedback, identifying themes, and mapping to Experience Cloud features for effective technology implementation.
涵盖的内容
1个视频5篇阅读材料1个作业
In this section, we explore mapping features to technology stacks, optimizing combinations, and tracking digital experience strategy for effective Experience Cloud implementation.
涵盖的内容
1个视频5篇阅读材料1个作业
In this section, we explore connecting internal and external data sources, identifying data sensitivity, and creating entity relationship diagrams (ERDs) to ensure secure and aligned data management for improved digital engagement.
涵盖的内容
1个视频7篇阅读材料1个作业
In this section, we explore selecting and customizing Experience Cloud templates for brand alignment and functional needs. Key concepts include theme configuration, template types, and custom development for unique use cases.
涵盖的内容
1个视频6篇阅读材料1个作业
In this section, we explore when to use Aura Components, Lightning Web Components, and Lightning Web Runtime Components, focusing on their appropriate use cases, performance, and transition strategies for efficient Salesforce Experience Cloud development.
涵盖的内容
1个视频7篇阅读材料1个作业
In this section, we covers Salesforce Flow and custom code for guided user experiences. Learn when to use each approach for optimal UX.
涵盖的内容
1个视频4篇阅读材料1个作业
In this section, we explore integrating communication channels like emails, chats, and text messages using Experience Cloud. We focus on configuring tools and managing digital interactions for efficient, mobile-first customer service.
涵盖的内容
1个视频4篇阅读材料1个作业
In this section, we explore marketing automation setup for personalized user experiences, focusing on Salesforce Marketing Cloud integration, dynamic content design, and audience data analysis with Data Cloud and third-party tools.
涵盖的内容
1个视频4篇阅读材料1个作业
In this section, we explore integrating case management and knowledge bases in Service Cloud and Experience Cloud to enhance customer support and streamline service delivery.
涵盖的内容
1个视频3篇阅读材料1个作业
In this section, we explore secure authentication, data sharing models, and encryption techniques to protect user data and prevent breaches in digital environments.
涵盖的内容
1个视频5篇阅读材料1个作业
In this section, we explore Salesforce native reporting for Experience Cloud, covering out-of-the-box reports, Einstein Analytics, and data access to support informed decision-making and ROI analysis.
涵盖的内容
1个视频5篇阅读材料1个作业
In this section, we cover pre-launch activities, technical readiness, and user management for a successful site launch.
涵盖的内容
1个视频4篇阅读材料1个作业
In this section, we explore strategies for Salesforce certification, focusing on test structure, content areas, and practical preparation methods.
涵盖的内容
1个视频2篇阅读材料1个作业
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提供方
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状态：免费试用University of California, Irvine
状态：免费试用
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常见问题
Yes, you can preview the first video and view the syllabus before you enroll. You must purchase the course to access content not included in the preview.
If you decide to enroll in the course before the session start date, you will have access to all of the lecture videos and readings for the course. You’ll be able to submit assignments once the session starts.
Once you enroll and your session begins, you will have access to all videos and other resources, including reading items and the course discussion forum. You’ll be able to view and submit practice assessments, and complete required graded assignments to earn a grade and a Course Certificate.
更多问题
提供助学金，