中This comprehensive course is designed to equip you with the essential skills and knowledge needed to excel as a CCST IT Support professional. Whether you’re new to the field or looking to formalize your existing tech know-how, this course will guide you through every step—from understanding the value of certification to mastering the daily tasks of a help desk technician. You’ll learn how to leverage your current experience, manage ticket queues efficiently, and communicate effectively with customers. Dive into the best practices for documentation and discover why meticulous record-keeping is crucial for both individual and team success. With a focus on real-world scenarios and industry standards, you’ll gain hands-on skills in troubleshooting, time management, and using ticketing systems. By the end of the course, you’ll not only be prepared for certification but ready to make a tangible impact in any IT support role.
您将学到什么
Understand the core responsibilities and daily tasks of IT support and help desk professionals.
Master effective ticket queue management, time management, and customer communication.
Learn best practices for creating detailed, useful documentation to support ongoing IT operations.
Gain insights into leveraging your existing tech experience and preparing for CCST IT Support certification.
您将获得的技能
要了解的详细信息
添加到您的领英档案
September 2025
3 项作业
了解顶级公司的员工如何掌握热门技能
积累特定领域的专业知识
- 向行业专家学习新概念
- 获得对主题或工具的基础理解
- 通过实践项目培养工作相关技能
- 获得可共享的职业证书
该课程共有1个模块
In this module, you’ll explore what the IT Support Technician exam is all about, what it means to be an IT Support Technician, and where to start your journey. You’ll gain a clear understanding of the key job responsibilities for roles such as DESI technician, help desk technician, and IT Support technician. You’ll also learn how to create relevant documentation to support customer engagements, bringing all these concepts together to set you up for success.
涵盖的内容
14个视频3个作业
获得职业证书
将此证书添加到您的 LinkedIn 个人资料、简历或履历中。在社交媒体和绩效考核中分享。
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状态：免费试用
状态：免费试用
人们为什么选择 Coursera 来帮助自己实现职业发展
常见问题
Yes, you can preview the first video and view the syllabus before you enroll. You must purchase the course to access content not included in the preview.
If you decide to enroll in the course before the session start date, you will have access to all of the lecture videos and readings for the course. You’ll be able to submit assignments once the session starts.
Once you enroll and your session begins, you will have access to all videos and other resources, including reading items and the course discussion forum. You’ll be able to view and submit practice assessments, and complete required graded assignments to earn a grade and a Course Certificate.
更多问题
提供助学金，