Name: Reports, Dashboards, and Customer Success in Salesforce
Brand: Salesforce
Availability: OnlineOnly
Rating: 4.7 (55 reviews)

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学生对 Salesforce 提供的 Reports, Dashboards, and Customer Success in Salesforce 的评价和反馈

4.7

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258 个评分

课程概述

The fourth course in the Salesforce Sales Operations Professional Certificate — Reports, Dashboards, and Customer Success in Salesforce — is for anyone who is curious about entry level sales roles that require foundational skills in Salesforce, the sales operations specialist role specifically, how to use tools in Salesforce to improve customer service at a business, how to leverage data in Salesforce to improve the overall performance of a sales team, and the path to becoming a Salesforce administrator. This fourth course goes into more depth on how a sales operations specialist would use Salesforce Service Cloud to support a variety of different customer service needs. You will learn the basics of effective customer support, and you will leverage a variety of new tools available in the Salesforce Service Cloud to effectively manage customer relationships. This course also goes into more depth on how a sales ops specialist would use Salesforce Reports and Dashboards to support a variety of needs from a sales team manager to track, improve, and forecast the overall performance of a sales team. You will learn how to use filters to produce custom reports in Salesforce, and then discover how to visualize that data effectively through the use of charts and dashboards. For this course, it is recommended (but not required) that you have some background knowledge of sales and CRM, as well as an understanding of the basics of Salesforce platform navigation. If you're a total beginner with these concepts, you can still be successful in this course — however, it might require some additional work on your part. By enrolling in this course, you are taking the next step to kickstarting your career in Salesforce. Congratulations on continuing this exciting journey!...

26 - Reports, Dashboards, and Customer Success in Salesforce 的 50 个评论（共 55 个）

创建者 Prajakta R K

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Oct 7, 2022

thanks..for providing great knowledge.

创建者 Dharmesh U

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Sep 23, 2021

Fantastic, a super comprehensive course

创建者 Sam R

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Jan 28, 2022

Very Thorough and extremely helpful!!

创建者 Robert P

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Jun 6, 2024

so much great information to learn.

创建者 Mike S

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Jan 2, 2023

Awesome course. Highly recomend.

创建者 Mabel U N

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Dec 26, 2022

Very interesting and educative.

创建者 Yasmin B

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Aug 24, 2022

This course was very helpful.

创建者 kido R

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Jun 14, 2023

Must have advance ones more.

创建者 chinthaka w

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Sep 6, 2023

INTERESTING AND ENJOYABLE

创建者 Ayooluwa E S

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Jul 29, 2022

Awesome and explicit.

创建者 Charles V

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Jul 1, 2024

great course it is

创建者 Anshul H

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Oct 11, 2021

Excellent course

创建者 Deysla R

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Oct 26, 2024

It was great! :)

创建者 Leticia M B

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Dec 28, 2024

Muy buen curso

创建者 Benson M

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Jul 23, 2024

Excellent

创建者 Yoel K M M

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Feb 26, 2025

Amazing

创建者 Yousef S

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Aug 12, 2025

fire

创建者 Airam Y D V

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Jun 7, 2025

yhy

创建者 Frank B

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Nov 18, 2021

Great interaction with the user, a true interactive set of tools side by side completion of activities, and access to Salesforce's Trailhead playground learning tool. if it is only one module or multiple modules the course is worthy of the time spent.