课程概述
热门审阅
DP
Mar 5, 2018
Awesome course designed by google. Thank you very much. Knowledge gained in just introductery leactures started burning desire in me to complete whole syllabus. Every bit of program is worth the time.
AW
May 27, 2023
Learn a lot about the IT Support Fundamentals. Especially the use of different softwares. How to build a computer. Something I always wanted to do and the fundamentals of good customer service in IT.
151 - Technical Support Fundamentals 的 175 个评论（共 10,000 个）
创建者 ANDRÉS D C
•Oct 28, 2020
Amazing introductive course
创建者 Hashem M
•Apr 21, 2022
It's a really great course
创建者 Alexander C
•Oct 28, 2020
Exellent Course!!!!!
创建者 Jolene C
•Apr 20, 2022
Very well done.
创建者 Stephanie K C Q
•Oct 28, 2020
Greaat course!!
创建者 Juan F Z M
•Oct 28, 2020
muchas gracias
创建者 ROBBY A D
•Apr 21, 2022
loooved it.
创建者 Silas W
•Oct 28, 2020
Great so far
创建者 Michael D H
•Oct 28, 2020
Exceptional
创建者 Omar S P
•Apr 20, 2022
EXECELLENT
创建者 Lamarcus G
•Apr 20, 2022
Very good
创建者 Omkar B
•Apr 21, 2022
superb
创建者 Mohammed E A
•Apr 20, 2022
great
创建者 SANDHYA P
•Oct 29, 2020
good
创建者 321910306052 g
•Oct 28, 2020
good
创建者 Sarthak J
•Oct 28, 2020
cool
创建者 JOSE Y J M
•Oct 28, 2020
.
创建者 kyle b
•Jun 8, 2021
The course was laid out well, some of the VM stuff is a little janky, but overall a great introductory course. If you are familiar with computers you will breeze through it, I finished it in 3 nights.
创建者 ByeongJun K
•Oct 28, 2020
I was able to understand the process of it support. And I could learn how to deal with users. Above all, it was an opportunity to think about the process of solving problems and how to overcome them.
创建者 Hanna D
•May 5, 2021
This is an awesome basic introductory course. It definitely helps you figure out if you're really interested in IT or in what area you want to excel in.
创建者 Zeeshan A
•Apr 20, 2022
Although course covers fundamentals, a little bit more technical content would be helpful. Over tutors were good & well demostrated the content
创建者 Tyler A
•Aug 9, 2025
Some more options in the linux portions of the lab would have been more fun to get some troubleshooting experience.
创建者 David N
•Apr 20, 2022
Great for starting out.
创建者 Sonika S
•Oct 28, 2020
good!!
创建者 Sean M
•Dec 6, 2021
It's a very decent course, with information to help fill in any gaps. But the risk of getting discouraged is also high (in terms of moving from online learning to hunting job prospects) because the way the course tests your knowledge isn't challenging enough.
After finishing the course, I didn't so much as feel relief as I felt like "this feels a little too easy to be true". Some of is out of Google or Coursera's control. But what is within their control is to re-think and look at improving the learning format: It's big numbers of users/students like me, signing on for a free trial, breezing through multiple choice questions and pop-up prompts that make sure we were paying attention to the video/text and little more than that (there's Qwiklabs too, a remote way to put what you've learned into practice, but the practical tasks are easy and un-engaging).
I'd suggest completing this course but never taking your eye off the prize, which is not just to get sunk deeper into Coursera learning but to keep preparing yourself for the CompTia "trifecta" of exam certificates to get into entry-level IT work. A few web searches of the CompTia exams can lead to some focused, and more in-depth, practical resources out there that will build on and complement this course.