The Financial and Operational Leadership in Hospitality Specialization is designed for hospitality professionals and emerging leaders seeking to drive success in a competitive, guest-driven industry. This program blends strategy, finance, and innovation to provide a full-spectrum education in modern hospitality leadership. Through four comprehensive courses, learners will master the foundational principles of hospitality management, financial strategy, service design, and digital marketing. Each course offers practical projects and tools to apply immediately in the real world.

Key learning areas include:

- Fundamentals of hospitality strategy and evolution.

- Budgeting, forecasting, and hotel financial performance management.

- Service innovation through design thinking and cross-functional teamwork,

- Digital guest engagement, SEO, and brand storytelling.

Learners will be prepared to manage hotel departments or full operations, drive guest experience innovation, and align strategic initiatives with financial performance.

应用的学习项目

Projects include:

- Conducting a financial performance analysis for a hotel operation.

- Developing a sustainable budget and forecasting model.

- Designing a guest-centric service prototype using service blueprinting.

- Creating a digital marketing campaign and online engagement strategy.

These applied projects build a portfolio of executive-level tools and proposals that demonstrate readiness for real-world hospitality leadership roles.