IT Support 课程可以帮助您学习故障排除技术、网络配置、客户服务技能和系统管理基础知识。您可以掌握软件安装、硬件维护和网络安全实践方面的专业知识。许多课程会介绍票务系统、远程桌面应用程序和 Network Monitoring 软件等工具,展示这些技能在实际 IT 环境中的应用。

您将获得的技能: Sales Process, Active Listening, Prospecting and Qualification, Business Communication, Sales, Sales Presentations, Inside Sales, Technical Sales, Outside Sales, Interviewing Skills, Customer Relationship Building
初级 · 课程 · 1-4 周

您将获得的技能: File Management, OS Process Management, Linux, Linux Servers, Data Security, Linux Commands, Information Systems Security, System Monitoring, Data Storage Technologies, Network Security, Vulnerability Scanning, Data Storage, Encryption, Network Analysis
中级 · 课程 · 1-4 周

Amazon Web Services
您将获得的技能: 云基础设施, 客户分析, 客户支持, 无服务器计算, 数据安全, 亚马逊网络服务, AWS 身份和访问管理 (IAM), 云存储, 系统支持, 情景测试, 网络故障排除, 需求分析, 亚马逊 S3, 虚拟网络化, 系统监控, 亚马逊弹性计算云 Computing, 云计算, 根源分析, 技术咨询, 技术支持
初级 · 课程 · 1-4 周

您将获得的技能: Operating System Administration, Local Area Networks, Software Installation, Command-Line Interface, Microsoft Windows, System Configuration, System Support, Desktop Support, TCP/IP, Linux, General Networking, Patch Management, Operating Systems, User Accounts, Network Routers, System Monitoring, Hardware Troubleshooting, Network Troubleshooting, Mac OS, Network Security
中级 · 课程 · 1-3 个月

您将获得的技能: Linux Administration, Linux, Package and Software Management, Remote Access Systems, File Management, Linux Commands, Operating System Administration, OS Process Management, Systems Administration, System Monitoring, Unix Commands, File Systems, General Networking, Network Administration, System Configuration, Command-Line Interface, Software Installation, Service Management
中级 · 课程 · 1-4 周

Johns Hopkins University
您将获得的技能: 数据库, 变更控制, 决策支持系统, Authentication, 临床信息学, 健康技术, 最终用户培训和支持, 健康信息管理, 病人登记, 互操作性, 技术支持, 电子病历
混合 · 课程 · 1-4 周

您将获得的技能: Jira (Software), Issue Tracking, Problem Management, Dependency Analysis, Technical Documentation, Technical Support, Technical Communication, Quality Assurance, Workflow Management
初级 · 课程 · 1-4 周
您将获得的技能: ServiceNow, Workflow Management, IT Service Management, Digital Transformation, Business Process Automation, Automation, Self Service Technologies, Artificial Intelligence, Service Management, Technical Support and Services, Operational Efficiency, Incident Management, Event Monitoring, Change Management, Performance Analysis
中级 · 课程 · 1-4 周

IBM
您将获得的技能: 操作系统, Linux, 计算机硬件, 网络基础设施, 数据存储, 计算机系统, Mac OS, 软件安装, 虚拟化和 Virtual Machine, USB, 用户账户, 灾难恢复, 技术支持, 文件系统, 硬件故障排除, Virtual Machine, 计算平台, 计算机结构, 系统配置, 外围设备
初级 · 课程 · 1-3 个月

Starweaver
您将获得的技能: Incident Response, Incident Management, Computer Security Incident Management, Cybersecurity, Cyber Attacks, Cyber Security Strategy, Cyber Threat Intelligence, Risk Management Framework, IT Service Management, Problem Management, IT Management, Business Risk Management, NIST 800-53, Test Planning, Employee Training, Continuous Improvement Process, Stakeholder Communications, Simulations, Root Cause Analysis
中级 · 课程 · 1-3 个月

您将获得的技能: Prompt Engineering, Standard Operating Procedure, Generative AI, Customer Support, Product Support, Responsible AI, AI Workflows, Customer experience improvement, Artificial Intelligence, Data Ethics, Customer Insights, Automation, Natural Language Processing, Ethical Standards And Conduct
中级 · 课程 · 1-4 周

您将获得的技能: Lightweight Directory Access Protocols, Git (Version Control System), Authentications, Collaborative Software, Linux Servers, Linux Administration, Version Control, Authorization (Computing), Open Source Technology
中级 · 课程 · 1-4 周