El propósito de este MOOC es entregar las herramientas lingüísticas necesarias para la expresión de habilidades blandas en el contexto laboral, tales como: comunicación efectiva, escucha activa, gestión de reuniones, delegación de trabajo, manejo de conflictos y retroalimentación efectiva, de acuerdo a lo establecido en el nivel B1 del Marco Común Europeo de Referencia para las Lenguas (MCER).
English in the Workplace: Soft skills
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作业
10 项作业
授课语言：英语（English）
了解顶级公司的员工如何掌握热门技能
该课程共有5个模块
The purpose of this self-instructional course is to teach lexical-grammatical structures in English at the intermediate level (B1 of the Common European Framework of Reference for Languages) used in soft skills in the workplace, such as effective communication, active listening, meeting management, delegation, conflict management, and effective feedback.
涵盖的内容
1个视频1篇阅读材料
Module 1 opens with our expert Christopher MacGuire sharing his insights on two essential workplace soft skills: effective communication and active listening. You will be able to learn and practice expressions necessary to achieve effective communication through the identification of emotions, thoughts and intentions, and active listening in the work context. Further, with the virtual teacher’s help, you will analyze and practice tag and echo questions.
涵盖的内容
5个视频4篇阅读材料3个作业
Renowned leadership professor Rodrigo Jordán begins the module by giving his opinion on effective meeting management in an engaging interview. In the second part, he provides some valuable reflections on workplace delegation. Throughout the module you will be able to analyze and practice the lexical structures associated with the aforementioned soft skills, empowering you to use them confidently.
涵盖的内容
7个视频4篇阅读材料3个作业
The Module starts with an interesting interview featuring psychologist Isidora Brieba Vial where she presents her views on managing conflicts. Then, in the second part, we turn to Francisca Yañez, who holds a Ph.D in economics and engineering, as she explores the skill of providing effective feedback in the professional sphere. In this module, expressions and strategies for both conflict management and effective feedback are analyzed in depth.
涵盖的内容
7个视频4篇阅读材料3个作业
涵盖的内容
1个视频1篇阅读材料1个作业1个插件
位教师
授课教师评分
4.8 (50个评价)
从 Learning English 浏览更多内容
状态：预览Pontificia Universidad Católica de Chile
状态：免费试用
状态：预览Pontificia Universidad Católica de Chile
人们为什么选择 Coursera 来帮助自己实现职业发展
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学生评论
4.7
123 条评论
- 5 stars
78.04%
- 4 stars
18.69%
- 3 stars
2.43%
- 2 stars
0%
- 1 star
0.81%
显示 3/123 个
AK
4
已于 Aug 23, 2024审阅
Overall good contents to learn and use in the professional life
NS
4
已于 Dec 25, 2024审阅
It's a great blend of communication and soft skills
LL
5
已于 Mar 6, 2025审阅
Very helpful and well-organized. Thank you everyone!
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