中This course is designed to give you hands-on experience with industry-standard solutions like Remote Desktop, TeamViewer, VNC, and Cisco WebEx, enabling you to efficiently assist users and collaborate with teams from anywhere. You’ll master remote access and management techniques, ensuring you can resolve issues and maintain systems without being physically present. The module also guides you through leveraging powerful research tools, including search engines, knowledge bases, and technical forums, to quickly find solutions to complex problems. Discover how to use artificial intelligence for troubleshooting and stay informed about the latest advancements in IT support. Additionally, you’ll learn to navigate privacy, security, and ethical considerations when using public data sources, ensuring responsible and effective support practices. By the end of this module, you’ll be equipped with the practical skills and critical thinking needed to excel in any IT support environment.
您将学到什么
Master remote access and management tools for efficient troubleshooting and support.
Collaborate using video conferencing and persistent chat applications like Cisco WebEx.
Research and resolve issues using search engines, knowledge bases, and technical forums.
Apply AI tools and understand privacy, security, and ethical considerations in IT support.
您将获得的技能
要了解的详细信息
添加到您的领英档案
September 2025
2 项作业
了解顶级公司的员工如何掌握热门技能
积累特定领域的专业知识
- 向行业专家学习新概念
- 获得对主题或工具的基础理解
- 通过实践项目培养工作相关技能
- 获得可共享的职业证书
该课程共有1个模块
In this module, you’ll discover the common tools and applications used for IT support, including troubleshooting and ticketing tools. You’ll also explore the different types of tools available for researching and solving problems, which may differ from those used for general IT support or specific applications. By the end of this module, you’ll have a solid understanding of the essential resources you need to effectively support and resolve technical issues.
涵盖的内容
14个视频2个作业
获得职业证书
将此证书添加到您的 LinkedIn 个人资料、简历或履历中。在社交媒体和绩效考核中分享。
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状态：免费试用
状态：免费试用
状态：免费试用
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常见问题
Yes, you can preview the first video and view the syllabus before you enroll. You must purchase the course to access content not included in the preview.
If you decide to enroll in the course before the session start date, you will have access to all of the lecture videos and readings for the course. You’ll be able to submit assignments once the session starts.
Once you enroll and your session begins, you will have access to all videos and other resources, including reading items and the course discussion forum. You’ll be able to view and submit practice assessments, and complete required graded assignments to earn a grade and a Course Certificate.
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