IT Support 课程可以帮助您学习故障排除技术、网络配置、客户服务技能和系统管理基础知识。您可以掌握软件安装、硬件维护和网络安全实践方面的专业知识。许多课程会介绍票务系统、远程桌面应用程序和 Network Monitoring 软件等工具,展示这些技能在实际 IT 环境中的应用。

您将获得的技能: 云计算, 信息技术, 网络故障排除, 计算机硬件, 计算机安全意识培训, 硬件故障排除, 操作系统, 数据存储, 数据库软件, 云基础设施, 计算机编程, 技术支持与服务, 软件安装, Virtual Private Networks(VPN), 项目管理, 网络安全, 计算机网络
初级 · 课程 · 1-3 个月

您将获得的技能: Responsible AI, Desktop Support, Generative AI, End User Training and Support, System Support, Prompt Engineering Tools, Technical Support, Product Support, ChatGPT, Automation
初级 · 课程 · 1-4 周

您将获得的技能: GitHub, Git (Version Control System), Infrastructure as Code (IaC), Version Control, Cloud Management, Debugging, Puppet (Configuration Management Tool), Unit Testing, Infrastructure As A Service (IaaS), Bash (Scripting Language), Network Troubleshooting, Web Services, Object Oriented Programming (OOP), Application Programming Interface (API), Interviewing Skills, Applicant Tracking Systems, Data Structures, Python Programming, Configuration Management, Automation
高级设置 · 专业证书 · 3-6 个月

您将获得的技能: Help Desk Support, Desktop Support, End User Training and Support, Technical Support, Software Documentation, Technical Documentation, Network Troubleshooting, Hardware Troubleshooting, Issue Tracking
初级 · 课程 · 1-4 周

Amazon Web Services
您将获得的技能: AWS Identity and Access Management (IAM), Infrastructure as Code (IaC), Command-Line Interface, Amazon CloudWatch, AWS CloudFormation, Root Cause Analysis, Customer Relationship Building, Network Troubleshooting, Amazon Web Services, Customer Relationship Management, Amazon DynamoDB, Software Architecture, Linux Commands, Linux, Amazon S3, Cloud Computing, Web Applications, Information Technology, Customer Service, Software Development
初级 · 专业证书 · 3-6 个月

University of Minnesota
您将获得的技能: 企业资源规划, 云计算, 业务要求, 信息技术, 需求分析, 业务系统, 组织变革, 系统分析, 云服务, 商业技术, 技术战略, 批判性思维, 业务系统分析, 管理, 流程图, 系统实施, 商业分析, 项目管理, 变革管理, 网络安全
初级 · 专项课程 · 3-6 个月

您将获得的技能: Hardware Troubleshooting, Computer Networking, Network Protocols, Web Applications, Computer Security Awareness Training, Network Routers, Wireless Networks, Technical Support and Services, Encryption, Security Awareness, Computer Literacy, System Configuration, Microsoft Office, Authentications, Microsoft Windows, Peripheral Devices, Patch Management, Technical Support, Mac OS, Database Management
初级 · 专项课程 · 1-3 个月

您将获得的技能: Debugging, Network Troubleshooting, Technical Support, Problem Management, Incident Management, Performance Tuning, System Support, System Monitoring, Continuous Integration, Technical Communication, Continuous Monitoring, Data Structures, OS Process Management
初级 · 课程 · 1-4 周

Microsoft
您将获得的技能: 系统软件, 系统配置, 数据存储技术, 信息技术, 技术解决方案, 计算机结构, 商业软件, 计算机硬件, 企业安全, 操作系统, 技术支持与服务, 生成式人工智能, 硬件故障排除, 计算机系统, 服务器, 网络安全
初级 · 课程 · 1-4 周

您将获得的技能: Hardware Troubleshooting, Customer Service, Network Troubleshooting, Customer Relationship Building, Computer Security Incident Management, Incident Response, Professional Development, Continuous Improvement Process, Cybersecurity, Process Improvement, Performance Metric, Desktop Support, Operating Systems, Computer Hardware, Cyber Attacks, Customer experience improvement, Technical Support, Customer Complaint Resolution, Digital Transformation, Lifelong Learning
初级 · 专业证书 · 3-6 个月

Johns Hopkins University
您将获得的技能: 技术支持, 问题跟踪, 信息技术, 健康信息管理, 电子病历, 医疗保健行业知识, 最终用户培训和支持, 服务台支持, 桌面支持, 健康信息学, 医疗隐私, 病人沟通
初级 · 课程 · 1-4 周

您将获得的技能: Peripheral Devices, File Systems, Mac OS, User Accounts, Virtual Private Networks (VPN), File Management, TCP/IP, User Provisioning, Data Security, System Configuration, Apple software proficiency, Network Protocols, Operating System Administration, Network Administration, Network Support, Software Installation, Data Management, Unix Commands, Unix, Application Performance Management
初级 · 专项课程 · 1-3 个月