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学生对 Knowledge Accelerators 提供的 Customer Service Fundamentals 的评价和反馈

4.8
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1,870 个评分

课程概述

Launch your career in customer service, no degree required! This course prepares you for high-demand roles across industries by building essential communication, problem-solving, and empathy skills. Get job-ready for roles like Customer Service Specialist, Help Desk Agent, and Support Associate through interactive training and real-world simulations. You’ll Learn How To: • Communicate with clarity and empathy • Resolve customer issues using structured methods • Apply service standards and use ticketing systems • Navigate call flows and CRM tools • Demonstrate traits that drive success Course Features: • Beginner-friendly • Interactive modules • Covers both soft skills and technical tools • Final review to demonstrate mastery • Realistic customer interaction scenarios Who Should Enroll? • Job seekers and career switchers • Students and recent grads • Professionals improving communication and empathy • Anyone preparing for support roles Recommended Background: • No prior experience needed • Basic computer literacy • Interest in customer-facing work Ready to get started? Enroll now and build the confidence to succeed!...

热门审阅

TP

Aug 12, 2020

Definitely an amazing course, lots of in-depth knowledge about customer engagement. Enjoyed learning, I recommend this course to everyone who wants to make a career in customer support.

RR

May 31, 2020

This course is definitely a great course for beginners and intermediates. Helped me understand a lot of things. Thank you IBM and Coursera for this wonderful course.

筛选依据：

351 - Customer Service Fundamentals 的 375 个评论（共 549 个）

创建者 Oyinkansola O

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Mar 18, 2023

It was really educative

创建者 Kerolos M

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Dec 26, 2022

great experience thanks

创建者 Edna A C C

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Nov 28, 2022

Clear and easy to learn

创建者 Gaone S (

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Jul 25, 2022

very informative course

创建者 Samuel A

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Apr 11, 2022

Very insightful course.

创建者 Rzgar F

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Mar 27, 2022

best course full skills

创建者 Esther A K

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Nov 22, 2021

Very interesting course

创建者 Paul M

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Sep 28, 2020

Great and user friendly

创建者 Lefa E M

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Mar 29, 2023

very satisfying course

创建者 Braulio T

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Dec 3, 2021

Relly good, thank you.

创建者 James

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Nov 7, 2020

Learn customer service

创建者 Umair M

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Jul 29, 2019

it was very productive

创建者 Toluwalope O

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Sep 9, 2021

Its An Amazing course

创建者 Joshua Y

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Apr 22, 2020

A wonderful course...

创建者 Rashed S R A K

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May 11, 2020

Great course content

创建者 Esther O

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May 2, 2022

Aweasome experience

创建者 Ricardo

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Oct 24, 2020

Excellent course...

创建者 Lucas S

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Apr 27, 2025

very fast and good

创建者 Nisau O

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Dec 21, 2022

awesome experience

创建者 Karen E

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Jul 26, 2022

Great! and helpful

创建者 Karolina P

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Aug 11, 2019

Highly insightful!

创建者 Juan M R V

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Feb 27, 2025

Esta muy complejo

创建者 Linda U

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Nov 10, 2022

It was insightful

创建者 SHUOHENG M

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Apr 26, 2020

Excellent Course!

创建者 Suliman N

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Nov 5, 2023

very informative