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学生对 Knowledge Accelerators 提供的 Customer Service Fundamentals 的评价和反馈

4.8
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1,855 个评分

课程概述

Launch your career in customer service, no degree required! This course prepares you for high-demand roles across industries by building essential communication, problem-solving, and empathy skills. Get job-ready for roles like Customer Service Specialist, Help Desk Agent, and Support Associate through interactive training and real-world simulations. You’ll Learn How To: • Communicate with clarity and empathy • Resolve customer issues using structured methods • Apply service standards and use ticketing systems • Navigate call flows and CRM tools • Demonstrate traits that drive success Course Features: • Beginner-friendly • Interactive modules • Covers both soft skills and technical tools • Final review to demonstrate mastery • Realistic customer interaction scenarios Who Should Enroll? • Job seekers and career switchers • Students and recent grads • Professionals improving communication and empathy • Anyone preparing for support roles Recommended Background: • No prior experience needed • Basic computer literacy • Interest in customer-facing work Ready to get started? Enroll now and build the confidence to succeed!...

热门审阅

MK

Jul 23, 2019

These course is highly effective at teaching you skills and knowledge that may not be available in other traditional courses, it is also well structured so you can do it at your own time and pace.

TP

Aug 12, 2020

Definitely an amazing course, lots of in-depth knowledge about customer engagement. Enjoyed learning, I recommend this course to everyone who wants to make a career in customer support.

筛选依据：

376 - Customer Service Fundamentals 的 400 个评论（共 541 个）

创建者 gabriela s

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Nov 24, 2020

It was worth it!

创建者 Mohamed E

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Sep 13, 2020

excellent course

创建者 Applee A

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Aug 5, 2020

Thank you IBM <3

创建者 Tamica F

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Jun 11, 2020

Excellent Course

创建者 Magdy N A

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Apr 13, 2020

very good course

创建者 Carlos A R Z

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Aug 22, 2020

Amazing Course!

创建者 Aaron S F

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Aug 17, 2020

Excelente Curso

创建者 Scott B

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Aug 5, 2020

Great course 👍

创建者 Mahvz

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Nov 23, 2023

Truly helpful.

创建者 Jane u

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Dec 4, 2022

very impactful

创建者 Grant B

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Aug 27, 2021

Learned a lot.

创建者 Maria A H

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Nov 16, 2020

learned a lot!

创建者 Brijesh M S

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Jun 10, 2020

Great Learning

创建者 Aliya K

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May 4, 2020

Amazing course

创建者 Harrison M A

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Mar 3, 2020

Well Delivered

创建者 MEROGENIA, C M R

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Jul 15, 2023

Very helpful!

创建者 Amarachi V

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Jul 25, 2022

i learnt alot

创建者 Josselyn B

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Jul 16, 2019

Great course!

创建者 Jatinder N

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Jun 30, 2019

Great course.

创建者 Nalutaaya H

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Nov 7, 2023

SO WONDERFUL

创建者 Axel J B

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Feb 20, 2023

Great Course

创建者 randerson R

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Aug 12, 2022

Very good!!!

创建者 Oscar S

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Sep 25, 2021

Great Course

创建者 Octavian C

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Sep 9, 2020

G

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创建者 Grace H

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Oct 30, 2024

Good course