Course use some randomly generated words that no one use in reality, as a someone who currently work in this area it's fine but nothing special, standard things that everyone starting in this area needs to know but it'll bring so much confusion for total beginners, especially with tests.

Maybe you need to make it clearer about the optional exercises as these do not appear to be optional. Also, the peer review does not work if there is nobody available to do the reviews. Other than that the course content was good and the pace as well.

Nice and Comprehensive course. Much detailed than most of the online courses. Evaluation process is also intuitive wherein peers review your assignment submission. Recommended for new and experienced CSMs

Course was excellent. However I was unable to access ServiceNow Community platform to complete the course. I hope it rectified and i can go back to complete, looking forward earning my certificate.

This course was well thought out and planned, in simple to understand language. Useful resources and practical exercises were also included for learners to practice what was learned.

It's a really useful course for beginners. I'd recommend it to the people who are looking to understanding how customer service work in business environment.

The course was very nice and interactive. I really enjoy all the videos, they were very clear and short, with the enough time to give clear information.

The course content is excellent but I found the peer reviews (which are required) to be too time consuming since it requires even more reading!

it was a good learning experience , i wish it was a bit more detailed and not limited to call centers , still it has taught me a great deal

This course is exceptionally detailed. I have gained insights into aspects of Customer Engagement that I never imagined existed. Fantastic!

Nice course with quality content! However I expected more content on Customer Engagement rather than Customer support in this course.

this course is very wide and actually covers a wider concept of the a proper workspace tecnicality for effective functionality

I have enjoyed completing this certification.There are lot challenging cases to solve which is a learning experience for me.

This course is mind blowing .I really enjoyed the material that was covered in this course .Thank you IBM and Coursera .

It was an interesting and engaging course that will equip anyone looking for a career in customer service effectively

It was a bit more involved than I thought it would be but a good challenge is always welcomed!

Great, informative, Supportive peers, Overall educating. Difficulty passing with AI grading.

perfect course affected on my monthly performance even before complete the course

A nice build up to the advanced material, maybe the build up is too long?

Great

just needs to be more fun in learning It was too serious

In einigen Bereichen zu Call Center orientiert.

Good learning material and provided knowledge.

It was awesome and very educative course