MC
4.0评论日期：Sep 23, 2025
bugs in the assessment feature not giving genuine score for assessments and assignment submission.
As good as first course, recommend 2x speed
Interacting with Customers
This course presents the different customer interactions that happen in a retail setting and allows you to experience real interactions through simulations and scenarios. Interactions examined include in-person, on the phone, or through social media. In addition, you will take your knowledge into the community to observe and evaluate interactions at any business that provides customer service. You will rate interactions by distinguishing between successful interactions and interactions that need improvement interactions as each type of interaction is presented. By the end of the course, you will be able to: - Create positive interactions with customers - De-escalate conflict with customers - Process retail transactions in real-world situations - Describe the different roles in retail customer service To be successful in this course, it is recommended that you complete the first course in this program.
状态：Communication
状态：Transaction Processing
初级课程小时
精选评论
TW
5.0评论日期：Feb 22, 2026
This course is so perfect for beginner. I would recommded it.
S
5.0评论日期：Apr 17, 2025
Denielle was a Outstanding Instructor; Interacting with Customers was Informative and included many key terms and concepts that are useful in the Industry!
J
5.0评论日期：Jun 26, 2024
It was a great course especially the examples of deescalating and showing empathy.
VM
5.0评论日期：Sep 20, 2023
This course guided my thinking into developing a more professional structure to enhance my direct love of working with people in a Customer Service setting.
SR
5.0评论日期：Aug 13, 2024
Great detailed information to assist the customer service rep!
所有审阅
显示：20/23
所有学生
所有星级
最实用的
Ryan Kristopher Dunn
4.0
评论日期：Jul 30, 2024Samantha Ross
1.0
评论日期：Sep 18, 2023making customer service more trivial than it really is
Constance Troxell
5.0
评论日期：Sep 27, 2024I enjoyed this course very much and learned a great deal in improving my customer service skills. Trying to de-escalate customers was the most beneficial to me. I like the examples it showed you and the interactive portions.
Virginia Michaels
5.0
评论日期：Sep 20, 2023This course guided my thinking into developing a more professional structure to enhance my direct love of working with people in a Customer Service setting.
SAMUEL ANTON
5.0
评论日期：Apr 17, 2025Denielle was a Outstanding Instructor; Interacting with Customers was Informative and included many key terms and concepts that are useful in the Industry!
J As (MusicSpeaks)
5.0
评论日期：Jun 27, 2024It was a great course especially the examples of deescalating and showing empathy.
NURBELIS PATRICIA CASTRO OVIEDO
5.0
评论日期：Dec 5, 2024Me parece un excelente curso muy completo a lo que yo necesitaba
Susan Roberts
5.0
评论日期：Aug 14, 2024Great detailed information to assist the customer service rep!
THIRI HTAR WAI
5.0
评论日期：Feb 23, 2026This course is so perfect for beginner. I would recommded it.
SANAA MANSUR ALQADI
5.0
评论日期：Mar 18, 2025"Thank you for the valuable information."
Ali Mahmoud
5.0
评论日期：Jul 19, 2024such a great course
Khadar Warsame
5.0
评论日期：Aug 20, 2023I recommended it.
Gustavo Diego Salguero Morales
5.0
评论日期：Feb 26, 2026Great Course
Gabriel Santiago Figueredo Cortina
5.0
评论日期：Oct 3, 2024EXCELLENT
Jeff Noel
5.0
评论日期：Feb 25, 2026Nice
SALMAH SALAH BIN SALEH ALHUJURI SALMAH SALAH BIN SALEH ALHUJURI
5.0
评论日期：Aug 6, 2024شكرا
Shelin Puspa
5.0
评论日期：Jul 29, 2023Good
Michael Chidiebere
4.0
评论日期：Sep 24, 2025bugs in the assessment feature not giving genuine score for assessments and assignment submission.
Arowosegbe Oluwadamilola Gift
4.0
评论日期：May 2, 2025How can i get my certificate
Mohamed Ibrahim salih
4.0
评论日期：Jan 7, 2024A remarkable Course