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学生对 CVS Health 提供的 Interacting with Customers 的评价和反馈

4.7
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67 个评分

课程概述

This course presents the different customer interactions that happen in a retail setting and allows you to experience real interactions through simulations and scenarios. Interactions examined include in-person, on the phone, or through social media. In addition, you will take your knowledge into the community to observe and evaluate interactions at any business that provides customer service. You will rate interactions by distinguishing between successful interactions and interactions that need improvement interactions as each type of interaction is presented. By the end of the course, you will be able to: - Create positive interactions with customers - De-escalate conflict with customers - Process retail transactions in real-world situations - Describe the different roles in retail customer service To be successful in this course, it is recommended that you complete the first course in this program....

热门审阅

VM

Sep 20, 2023

This course guided my thinking into developing a more professional structure to enhance my direct love of working with people in a Customer Service setting.

S

Apr 17, 2025

Denielle was a Outstanding Instructor; Interacting with Customers was Informative and included many key terms and concepts that are useful in the Industry!

筛选依据：

1 - Interacting with Customers 的 20 个评论（共 20 个）

创建者 Ryan K D

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Jul 30, 2024

As good as first course, recommend 2x speed

创建者 Samantha R

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Sep 18, 2023

making customer service more trivial than it really is

创建者 Constance T

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Sep 27, 2024

I enjoyed this course very much and learned a great deal in improving my customer service skills. Trying to de-escalate customers was the most beneficial to me. I like the examples it showed you and the interactive portions.

创建者 Virginia M

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Sep 20, 2023

This course guided my thinking into developing a more professional structure to enhance my direct love of working with people in a Customer Service setting.

创建者 SAMUEL A

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Apr 17, 2025

Denielle was a Outstanding Instructor; Interacting with Customers was Informative and included many key terms and concepts that are useful in the Industry!

创建者 J A (

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Jun 27, 2024

It was a great course especially the examples of deescalating and showing empathy.

创建者 NURBELIS P C O

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Dec 5, 2024

Me parece un excelente curso muy completo a lo que yo necesitaba

创建者 Susan R

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Aug 14, 2024

Great detailed information to assist the customer service rep!

创建者 Sana A

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Mar 18, 2025

"Thank you for the valuable information."

创建者 Ali M

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Jul 19, 2024

such a great course

创建者 Khadar W

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Aug 20, 2023

I recommended it.

创建者 Gabriel S F C

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Oct 3, 2024

EXCELLENT

创建者 SALMAH S B S A S S B S A

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Aug 6, 2024

شكرا

创建者 Shelin P

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Jul 29, 2023

Good

创建者 Michael C

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Sep 24, 2025

bugs in the assessment feature not giving genuine score for assessments and assignment submission.

创建者 Arowosegbe O G

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May 2, 2025

How can i get my certificate

创建者 Mohamed I s

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Jan 7, 2024

A remarkable Course

创建者 Inna S

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Jan 3, 2025

It's ok

创建者 Erika V W

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Mar 31, 2025

Quiz questions have a lot of issues which makes answering the questions a guessing game and not a comprehension check. The videos are very repetitive: you have to watch 3 videos or 10 minutes of the same 3 points being repeated.

创建者 Hilais D S

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Jul 31, 2025

No me deja avanzar en mi curso porqueno me califican la tarea. Ademas, no me aceptan el link de linkedin. No puedo finalizar el curso y no tengo a quien escribir para que me solucionen