I am a customer service personal and with help of this course have been able to gain more knowledge about my work and also how i can assist my customers.

this course is the best, i recommend for anyone that wants to learn more about customer service or if you want to brush up your customer service skills.

This course was a good course for learning the customer service fundamentals. The activities as well were diverse to fit the material being presented.

This is a great course. Anyone that will be providing customer service should take this course. It is very beneficial to the customer service world.

This is a great resource no matter if you're only job seeking, new on the job or already a professional. Now time to be deliberate with all I learned.

i am great for achieving my customer service fundamental certificate without any problem,thank you coursera.I am willing enroll in another programme

I got to learn a lot that encompasses customer service, support, and customer management. Great course, well detailed with illustrations and notes.

This course is such a useful source of information and give me some tips of professional communication that will be adaptable to my career vision.

A complete ad comprehensive course that enables one to relate well and solve problem empathetic ally. I appreciate the content and the references.

Great in depth of knowledge about process. I worked as a customer service associate so it was so easy and relatable for me. Great instructions.

Um curso completo! Fornece uma visão completa de todo o processo de suporte ao cliente. Boa metodologia e os materiais para leitura são ótimos.

Muy buen curso y maneja conceptos que no se me habrían ocurrido como esenciales para una persona que se dedica a ser "customer service support"

The course was excellent! It was like a validation and a refresher for me and I have been working in the customer service industry for a while.

This course was easy to follow along and understand and wasn't too confusing or didn't use too many technical terms to make its too confusing.

The course was worth my time! Well paced and all assignments and lessons gave me a deep understanding towards customer support and engagement.

Thank you Coursera for the course you provide me, and thankyou for Financial Aid you granted. This is big opportunity for me, god bless you.

This course is so well managed and organized it helped me improve my skills in many aspects. Thank you very much for your precious efforts!

A very informative and great course. I learned a lot that I thought I knew. I didn't know until I completed the course. Great Information

Great course with great tutors. I recommend for anyone looking to go into customer service and also those looking to get more knowledge.

Thank you, for the knowledge & skills, I was able to get with this GREAT Customer Service Fundamentals Knowledge Accelerators training.

Well structured course and interactive manuals. Had a great time learning, will recommend it for anyone who has interest in pursuing it

The information I got from this course was very helpful and useful for customer support since customers are the backbone of the company

Excellent course for those who want to learn more about the fundamentals of Customer Service. Thank you for this amazing opportunity!

Excelente curso aprendí demasiado solo un pequeño inconveniente con él certificado,si es posible que lo puedan generar en español .

This was my first time taking a course online and I wasn’t disappointed. I got trained, drilled and satisfied.

Thank you Coursera.